richard said:
My situation is that when I'm in my GE Wattstation account, and go to Settings | My Payment Information | Set Up Account, it takes me to Paypal, where I log in. Then I press on the Agree.. button. I'm supposed to be taken back to my GE Wattstation account to do the final confirmation, but instead I'm dumped back at the GE login page. So it's not possible for me to set up this link at this time. I suspect the issue lies with the GE Wattstation site accepting the Paypal token.
Still waiting for something concrete from Customer Support. I keep hearing that they have to verify the paypal link with their "backend" staff. It's clear that I'm missing the link, because every time I log into my account, the button says Set Up Account. If I had a link, I'm pretty sure it would say Remove Account.
So if your My Payment Information has a button labeled "Set Up Account", you're not linked properly, and the pay Wattstations won't work.
Another thing to check is whether GE is listed as a Service Provider in your Paypal account. (My Account | Profile |My Settings | Service Providers) Can someone with a working account confirm that GE appears in this list?
Bit of an update and a correction.
I got several automated email updates from GE technical support over the holidays, but no apparent progress.
Out of desperation, I was just about to abandon my old Wattstation account and create a new one, thinking maybe older accounts like mine were missing something. But first, I tried doing a password reset. Then I tried logging into the the account again and setting up the Paypal account. Like before, after completing the Paypal portion, I still got dumped off at the GE login page. But then I tried logging back into my GE account and trying again, and that time it worked. I ended up back in my GE account. The button read "Remove Account", so the link to Paypal seems to have finally stuck.
Paypal doesn't record GE as a Service Provider, so the above instructions don't work. To verify GE is set up correctly in Paypal, go to:
My Account | Profile | My Money | My preapproved payments | Update (or use the search box and enter "My preapproved payments")
You should see GE listed there.
This week, Andrew from GE Tech Support called me back and said that they had found a problem in the backend setup and had fixed that.
So some combination of the above seems to have worked, because I tried my card at Irvine Spectrum on Wednesday and got the pretty green ring (instead of the red $ icon)
This has been by far the most complex setup of a charge station card that I've experienced.