There are some good insights into FCEV refueling issues on the Edmunds long term website. They had a Mirai and now have a Clarity (and a Bolt and a Model 3). https://www.edmunds.com/honda/clarity/2 ... road-test/
“"Using the H2 Station Finder app for live updates is key when it comes to knowing whether pumps are available or being serviced. There aren't many options out there. So pulling up to a pump to learn it's broken and now you have to drive across town, or several towns, to fill up is frustrating to say the least." — Bryn MacKinnon, manager, content operations”
“"I'll be honest, I don't stand by the filler when the Clarity is fueling. I lock it into place and then step around to the other side of the vehicle. I do this because the pressures at work are ... well ... explosive, and I'm convinced that if there's going to be a failure point it won't be the Honda's ridiculously over-armored tank, but the third-party pump. And I don't want to be standing near it when it goes. Of course this is irrational, and of course I stand by gas tanks filling with volatile chemicals that (as anyone who has watched YouTube knows) are prone to bursting into flames. So what's the problem? Am I a Luddite? Am I just old and frightened of new things? Whatever it is, the Clarity has thus far failed to confirm my fears, but the psychological block remains." — Will Kaufman”
“"Talk about range anxiety! I left last night with 95 miles remaining. When I left my house this morning, I had 83. By the time I filled up, it was down to 70. I tried to fill up at a local station, but it was out of fuel, even though the California Fuel Cell Partnership Station Map said that it was up and running. Not super accurate, obviously.
"This morning, I had to enlist Rex to help get it filled and it still took us about 30 minutes to figure the whole thing out. Rex and I had a hell of a time trying to get the pump to work. First, we couldn't get the nozzle to latch. When we did, the pump would just stop and we'd have to start the whole process over again. We tried both H35 and H70 settings (hydrogen pressure), and both settings would sort of half fill then stop. Between us both, we spent around $50 to fill the car back up.
"All in all, the infrastructure for this vehicle is just not there yet. I'd much rather have range anxiety in an electric vehicle than one that runs on hydrogen. I also had visions of the nozzle flying off at high velocity and the Hindenburg disaster as we filled up. It's going to take a lot more than a free fuel card to get people to really adopt this technology. That being said, it's neat to play with." — Abigail Bassett, senior director, video & social media”