TonyWilliams wrote:Anyhoo, ten minutes later, they told me that the software was successfully uploaded (and I got a notification on my smart phone from the Tesla app). Obviously, we know that’s a lie, am I right? Plus, they found that the window regulator may have an issue, so they ordered a new one. What?? The part isn’t in stock? All GM and VW parts are always in stock... you both know that.
Did they keep your Model 3 until the part was back in stock?
My LEAF has been at the dealer since Wednesday Feb 28th...went out to leave that morning to a Christmas tree light display of warning lights. Even though I probably shouldn't have, I put the car in gear only to find out that the ABS system had failed in an interesting way--basically it was stuck forcing my brakes OFF so I had no way to really safely stop the car (I probably would have designed the system to fail in a failsafe way with ABS disabled and just let the actual brakes work without ABS, but that's just me).
I made an appointment with the dealer who couldn't get me in until Thursday the 1st. They did not provide towing, but fortunately I had Nissan roadside assistance that did. So I called them. They sent out a truck. But apparently the wrong kind of truck, because of the brilliant move by Nissan to stop including the tow hook with LEAFs since 2015, so the guy had no way to hook up the tow cable to pull my car onto the flatbed truck. So I had to call Nissan back and get them to send a different kind of tow truck. Another hour goes by and finally I get towed to the dealer...when they inform me that their two and only two LEAF guys are both out at training and wouldn't be back until Tuesday the 6th. And oh, they don't have loaners, but I can RENT a car from them. If it turns out to be a warrantable item (I see no reason why it wouldn't be, but they made sure to let me know that there are reasons it wouldn't be and that I would be on the hook to pay for the rental, even though I had to wait for THEIR guys to show up before they could let me know if it was under warranty!) then they will charge back Nissan and it will be free to me...but of course they only have one vehicle available. Not electric mind you, and the wiper fluid sprayer doesn't even work on it.
Keep in mind even someone as untrained as myself knows it's probably the ABS system, which is surely quite similar to just about every other Nissan vehicle they work on, but no, they have to wait for the actual LEAF guys to look at it.
Anyway, Tuesday comes, no update. Wednesday and I get a call that gave me no real information other than that they've opened a ticket with Nissan. I guess the LEAF guys didn't learn much at their training!
Finally on Thursday they tell me they have a part on order, so progress, but it won't be until Friday or Saturday until they get it in and can work on the car.
Now it's Monday the 12th. I've been without my car for almost 2 weeks, and still no word as to whether or not it's actually going to be ready any time soon.
Granted, in this case my car was not driveable, but in the past, Nissan has kept my vehicle for 2 weeks at a time waiting for tickets to be responded to, parts to come in, and repairs to be made, even though the car would have been driveable.
Now I love my LEAF, but it's really a pain having an electric vehicle from a brand that really hasn't gotten their dealership network behind the idea of really supporting it.