GreenFoot
Posts: 9
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Problems Charging at Nissan Dealerships?

Mon Sep 26, 2011 11:10 am

Has anyone had a problem charging at Nissan Dealerships?

A few months ago, I got into it at Surf City Nissan. They had non-Leaf cars parked next to the charging stations. When I asked if they could move the car, so I could charge, they refused. I was down to a few miles of charge left and luckily was able to make it to Connell Nissan who let me charge without an incident. I wrote a letter to Green Car Reports and got over 2500 hits, many from Leaf owners who were outraged that a Leaf owner would be turned away. By the way, a rep from Surf City Nissan wrote on the reply that it was just a misunderstanding and of course they welcome Leaf drivers to stops and charge. Trust me, there was no misunderstanding.

Nissan wrote to me and said their dealerships are independent contractors and they can't require them to allow Leaf drivers to charge up. If that's true, why does our GPS systems direct us to the nearest Nissan Dealers when our battery charge is low? That makes no sense.

I think the Leaf is going to be a hard sell beyond the first early adopters. Truth is, Nissan needs all of us to be very supportive of the car and especially the build up and ease of charging stations. The Leaf will certainly be a big bust if the general public thinks they're not going to be treated with open arms at Nissan dealers across the country.

Has anyone else had a problem with charging at Nissan Dealers?

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davewill
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Location: San Diego, CA, US

Re: Problems Charging at Nissan Dealerships?

Mon Sep 26, 2011 11:19 am

GreenFoot wrote:Nissan wrote to me and said their dealerships are independent contractors and they can't require them to allow Leaf drivers to charge up. If that's true, why does our GPS systems direct us to the nearest Nissan Dealers when our battery charge is low? That makes no sense.
Because Nissan dropped the ball. They assumed that no dealer in their right mind would turn people away, so they didn't write the contract for LEAF certification to mandate access.
2014 Rav4 EV, Blizzard Pearl White
2011 LEAF SL w/QC, Blue Ocean, returned at end of lease

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garygid
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Joined: Wed Apr 21, 2010 8:10 am
Delivery Date: 29 Mar 2011
Leaf Number: 000855
Location: Laguna Hills, Orange Co, CA

Re: Problems Charging at Nissan Dealerships?

Mon Sep 26, 2011 11:41 am

A few have, and those dealers earned themselves a "reputation". Some of these have later changed their charging policies to be more helpful.

HOWEVER, most dealers have been very kind and nice about letting LEAFs charge during business hours. A few dealers have even arranged after-hours (24/7) access.

Some people even encourage buying things from those that treat you best. :D

I suggest calling ahead if at all possible, asking nicely for permission, and using the word "Please".

If you have failed to plan ahead (or at least make prior contingency arrangements), and the charging is really "needed" (not just "wanted"), explaining how you planned poorly, and offering to pay "emergency" rates might also help.

No, it is NOT your RIGHT to get free e-fuel at Nissan Dealers (even if Nissan puts them in Carwings), or ignore planning ahead.

How would you feel if somebody arrived unannounced at your home and wanted you to move your cars so that they could "drink" some of your e-fuel, that they really did not even need?
See SOC/GID-Meter and CAN-Do Info
2011 LEAF, sold in 2015
2010 Prius, 2014 silver Tesla S
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GreenFoot
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Re: Problems Charging at Nissan Dealerships?

Mon Sep 26, 2011 11:58 am

Just to clarify the point. When I bought my Leaf one of the selling points was the Nissan dealership charging network would be available since Blink and other "for pay" options wouldn't be available. If the dealerships were allowed to charge for using their charging stations, they would. But currently, it is illegal for them to resell electricity. Also, there is nothing stopping dealerships from installing level 3 quick chargers, but they are expensive and the dealers don't want to spend the money. Sometimes planning ahead just doesn't work out. And sometimes saying "pretty please" falls on deaf ears. When a dealership parks a non Leaf car in a charging spot, they are sending out a message loud and clear.

Randy3
Posts: 261
Joined: Sat Apr 24, 2010 1:02 am
Location: Fresno, CA

Re: Problems Charging at Nissan Dealerships?

Mon Sep 26, 2011 12:12 pm

I haven't had that problem yet, but if I do, I have a response in mind if I really do need the charge.

When speaking with the Nissan Dealer manager, I'd advise him/her that my next step is to call Nissan Roadside support because I'm in an emergency. They will agree to tow the car to the nearest Nissan Dealer. Yes, sir, that's this dealership. At that point you can refuse to service my car under the roadside assistance program and I'll submit a complaint under their procedures. If needed, I will have the roadside assistance people have the car flatbeded from this dealership to one that has a better customer service attitude.

Sometimes forcing things to the absurd can convey your perspective better than arguing :P
Randy
Fresno, CA
2012 Mitsubishi i-MiEV

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garygid
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Posts: 12418
Joined: Wed Apr 21, 2010 8:10 am
Delivery Date: 29 Mar 2011
Leaf Number: 000855
Location: Laguna Hills, Orange Co, CA

Re: Problems Charging at Nissan Dealerships?

Mon Sep 26, 2011 12:18 pm

1. In CA it is not illegal to charge for charging vehicles.

The CA PUC made a special ruling that EV charging was not "selling" electricity and one did not need to be a PU to do it.

2. Some salesperson might have told you that you could charge your LEAF at any Nissan Dealership, but it is unlikely that you have any paperwork that gives you that right. Sorry if you feel mislead, either by Nissan or by any salesperson's ... conjecture.

3. The Tow-to-Same-Dealer ploy can be countered with the dealer saying ... ok, have it towed here, and we will put your car in the back for our service expert to look at as soon as he comes back from his vacation and catches up on the work preceeding your car.

Your move!
See SOC/GID-Meter and CAN-Do Info
2011 LEAF, sold in 2015
2010 Prius, 2014 silver Tesla S
Nissan EVSE, mod to 240/120v 16A
PU: SDG&E
Solar PV: 33 x 225W -> 7 kW max AC
To Sell: X-treme 5000Li EV motorcycle

GreenFoot
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Re: Problems Charging at Nissan Dealerships?

Mon Sep 26, 2011 12:28 pm

If the dealers wanted to charge for the service, they would have to spend additional money to install systems that would take credit cards or pre-paid service cards the way Blink works. So far, the dealerships I've stopped at haven't done that. I don't think the dealerships should have to pay for my charge, but maybe Nissan should work out some kind of charge reimbursement for them. It's in the best interest of the company to have happy Leaf drivers who are going to be singing the car's praises -- and the one thing that Leaf drivers share is "range anxiety." If early adopters are worried about running out of juice what's that say about people who are already on the fence?

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davewill
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Location: San Diego, CA, US

Re: Problems Charging at Nissan Dealerships?

Mon Sep 26, 2011 12:31 pm

GreenFoot wrote:If the dealers wanted to charge for the service, they would have to spend additional money to install systems that would take credit cards or pre-paid service cards the way Blink works. ...
Not really. That's only required if they want them to work unattended like a vending machine. For a dealer who only allows charging when open, they could simply ask for payment before letting you connect. The problem is that these dealers don't want to get paid, they want to snub customers of other dealers.
2014 Rav4 EV, Blizzard Pearl White
2011 LEAF SL w/QC, Blue Ocean, returned at end of lease

Randy3
Posts: 261
Joined: Sat Apr 24, 2010 1:02 am
Location: Fresno, CA

Re: Problems Charging at Nissan Dealerships?

Mon Sep 26, 2011 12:37 pm

On the "honey" side instead of "vinegar," I've found dealerships have been more than helpful when I've come up with my camera and car and explained that I want to take a picture of my car charging and post it to the dealerships' Facebook page. I've always come in with the attitude of "I'm here to help you sell more cars by showing off my most-enjoyable car ever, while I get some electricity."

The ploy I have for using Roadside Assistance has never needed to be used, and I hope I never have to test it.
Randy
Fresno, CA
2012 Mitsubishi i-MiEV

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ElectricVehicle
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Joined: Thu Jul 15, 2010 1:05 pm
Delivery Date: 18 Jul 2011

Re: Problems Charging at Nissan Dealerships?

Mon Sep 26, 2011 12:41 pm

garygid wrote:How would you feel if somebody arrived unannounced at your home and wanted you to move your cars so that they could "drink" some of your e-fuel, that they really did not even need?
Yeah, and I sell LEAFs out of my garage and list my house in every Nissan LEAF ever sold as one of only a few places to charge the LEAF that appears in CarWings!!! The site is listed in ALL LEAFs sold from any dealer.

Whether it's the dealer or corporate - I give a rat's #$(*#(*, the big sign says Nissan, and CarWINGS says - Charge Here with no restrictions indicated.

If it's problem - it's a problem for Nissan Corporate and the dealers to get that dealer REMOVED from CarWings!!

That's a LOT DIFFERENT than me showing up at your house asking for a charge. To any lay person, it implies that the service is there and available for use without reservations since it is publicly listed in CarWings and doesn't show ANY restrictions or Caveats... Sheesh even the cell phone people have to put "*" after FREE! Why can't (the very few, exceptional) stingy, rude dealers do the same. Better yet REMOVE THEIR DEALER FROM CARWINGS charger listings!!!
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