Why official US nissan page sucks so much?

They urge you to ask any question on their front page and they promise an answer within a reasonable time frame. I asked at least 3 questions starting 2 months back and never got an answer posted.
This is their page: http://www.nissanusa.com/leaf-electric-car/#/car/index
So, try it for yourself, ask them any question about the leaf and good luck with getting any response on your topic.
Does anybody else have such a crappy experience with nissan's main usa web page?

Yes. I broke down and phoned directly which was effective.

Ha, yes, well if the Nissan Leaf Question and Answer section is any indication, the last answered question was from September 2nd. Seems hard to believe everyone stopped asking questions all of a sudden!

Hey, Nissan's web designer is in today's Dilbert cartoon. http://www.dilbert.com/strips/comic/2011-02-06/

:lol: I think you got that right!

RacyT said:

Yes. I broke down and phoned directly which was effective.

Click to expand...

I've used the chat feature several times to good effect...

I find that Live Chat is much more useless than "offline chat".

That is, when Live Chat is off-line, it invites you to type a message, with enough info to ID your order. THESE messages seem to get handled slowly, but more effectively than the Live ones. Maybe they have a better path to Supervisor escalation?

Any time Live Chat says "I'll have to get back to you on that" or "I have to escalate to a supervisor", they throw my request in the trash and never get back to me. If I ask the same thing when Live Chat is closed, I get results.

Here's hoping they fire Live Chat so I can email all the time.

GroundLoop said:

I find that Live Chat is much more useless than "offline chat". That is, when Live Chat is off-line, it invites you to type a message, with enough info to ID your order. THESE messages seem to get handled slowly, but more effectively than the Live ones. Maybe they have a better path to Supervisor escalation?

Click to expand...

Define "slowly". I tried that last Wednesday afternoon, and I haven't gotten a response yet. (I will admit that their message said Live Chat was unavailable due to the blizzard, which could also make the "Offline Chat" response atypical.)