kubel
Posts: 1607
Joined: Mon Feb 13, 2012 11:38 am
Leaf Number: 19628
Location: Southeast Michigan

Nissan LEAF Certified Dealer

Wed Mar 11, 2015 10:32 pm

Dashcam videos from a recent visit to the service department of a LEAF certified dealer, which shall go unnamed.

My intent with posting these videos is to show that being "LEAF Certified" does not necessarily mean that all staff is familiar with the car, or familiar with how leaving the car running with the heater on for extended periods of time unnecessarily can cause inconvenience to the owner when they go to pick it up.

When I went to pick up my car, the battery was almost completely drained and couldn't get me 13 miles back to work. The dealership stepped up and offered me a loaner. I subsequently gave them a 5-star review on Google, since any dealership can screw up, only the good ones make it right.

Some dealerships have fired off defamation lawsuits against individuals for recording their staff servicing their car, so I'll refrain from saying anything that the video, the audio, the GPS, or carwings did not show that might get me in trouble.

Let's start with this piece of comedy:



Porter can't figure out how to open the charge port door.
Last edited by kubel on Thu Mar 12, 2015 3:13 pm, edited 2 times in total.
2012 Nissan LEAF SV
20% degradation in 42k miles
Leased 5-17-2012, Returned 1-15-2016


2017 Chevy Volt LT
Siren Red Tintcoat
Leased 10-21-2016

kubel
Posts: 1607
Joined: Mon Feb 13, 2012 11:38 am
Leaf Number: 19628
Location: Southeast Michigan

Re: Nissan LEAF Certified Dealer

Wed Mar 11, 2015 10:58 pm



:mrgreen:
2012 Nissan LEAF SV
20% degradation in 42k miles
Leased 5-17-2012, Returned 1-15-2016


2017 Chevy Volt LT
Siren Red Tintcoat
Leased 10-21-2016

kubel
Posts: 1607
Joined: Mon Feb 13, 2012 11:38 am
Leaf Number: 19628
Location: Southeast Michigan

Re: Nissan LEAF Certified Dealer

Thu Mar 12, 2015 2:57 pm

McDonalds drive thru, staff parks and eats in my car, runs heater.



The only thing I'm upset with is that my battery was drained because it was left on with the heater running for a long period of time (and it wasn't just this, the car sat on the lift while being repaired and sat parked while running with the heater on, which I won't bore you with). I don't care that they ate in my car, I eat in my car all the time- but when I do I'm charging. The battery was so low I couldn't drive it back to work, about 13 miles away, when they said it was ready for pickup.

The dealership ultimately made it right by giving me a loaner, but I think LEAF certified dealers should know a little better, and that knowledge should be extended to anyone who touches the car. It's my opinion that any time the car isn't being driven or isn't being worked on, it should be plugged in. This is especially important when it's in the single digits and the car has about half the range that it would have in the summer.
2012 Nissan LEAF SV
20% degradation in 42k miles
Leased 5-17-2012, Returned 1-15-2016


2017 Chevy Volt LT
Siren Red Tintcoat
Leased 10-21-2016

mayo
Posts: 34
Joined: Fri Dec 12, 2014 12:16 pm
Delivery Date: 12 Dec 2014
Leaf Number: 8715
Location: Sulphur, Oklahoma

Re: Nissan LEAF Certified Dealer

Thu Mar 12, 2015 10:06 pm

Most horrifying thing would be finding the radio tuned to Rush the next day :o
Pearl White 2015 SL Premium (own)

kubel
Posts: 1607
Joined: Mon Feb 13, 2012 11:38 am
Leaf Number: 19628
Location: Southeast Michigan

Re: Nissan LEAF Certified Dealer

Fri Mar 13, 2015 4:50 pm

mayo wrote:Most horrifying thing would be finding the radio tuned to Rush the next day :o


Yeah, a #1 with a sweet tea was a good choice, but hearing Rush would make me throw up in my mouth. I would totally lose my appetite for that tasty Big Mac.

(And I'm not even a liberal)
2012 Nissan LEAF SV
20% degradation in 42k miles
Leased 5-17-2012, Returned 1-15-2016


2017 Chevy Volt LT
Siren Red Tintcoat
Leased 10-21-2016

DesertSprings
Posts: 157
Joined: Wed Dec 03, 2014 4:40 pm
Delivery Date: 21 Dec 2014
Leaf Number: 319100
Location: Southern California

Re: Nissan LEAF Certified Dealer

Fri Mar 20, 2015 4:12 pm

Odd.. I can't see the embeds/links to the videos? Is there a setting somewhere I need to change on the forum?

ElectricEddy
Posts: 375
Joined: Tue Feb 25, 2014 1:42 pm
Delivery Date: 31 Oct 2016
Leaf Number: 313506
Location: Nanaimo, B.C.

Re: Nissan LEAF Certified Dealer

Sat Mar 21, 2015 3:53 pm

Time to find a new dealer, I would test them on some basic knowledge first. Maybe forward these videos to Nissan Corp. Despicable :!:
Pearl White Sl
mfd date 09/16

User avatar
DuncanCunningham
Forum Supporter
Posts: 458
Joined: Thu Mar 26, 2015 10:02 am
Delivery Date: 15 Apr 2015
Location: Bountiful, UT

Re: Nissan LEAF Certified Dealer

Sat May 09, 2015 8:35 pm

oh great, now I'm scared to take my Leaf in for service. I don't let anyone drive my cars but I have to trust the dealer knows what they are doing with me car with I hand it over to them. This just re-enforces my thinking that no-one should be trusted with your car.
Statler: Wake up you old fool. You slept through the show.
Waldorf: Who's a fool? You watched it.

2015 Leaf S (leased until May 2018, Bought out in Jan 2017)
2012 Leaf SL (purchased May 2015)

Phatcat73
Posts: 433
Joined: Fri Feb 08, 2013 2:44 pm
Leaf Number: 401511
Location: Buffalo Grove, Il

Re: Nissan LEAF Certified Dealer

Sat May 09, 2015 8:54 pm

My local Nissan.
Year 1 battery check: receipt said work not performed, however advisor mentioned it was done. When I asked for the 5 star report I received a deer in the headlights look

Year 2 battery check: no report again except for noting everything ok on receipt. They did also provide me with software update P3227 which I thought only applied to 11/12's.

In any case I'm done w the dealer for these bogus battery checks. I imagine they treat all their leaf owners this way.
2016 SV; purchased 20-Jan-17, <5k, 98% SOH; 01-Apr-17
2013 SV; purchased 6-March-13 44k, 81% SOH; 3-Apr-17
2015 S; purchased 29-July-14, moved to AZ Nov-2014, 19k, 83% SOH; 30-Mar-17
(LD storage) 2009 Ford Escape Hybrid 4x2), 101k

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