sethr
Posts: 30
Joined: Sun Apr 15, 2012 5:24 pm
Delivery Date: 04 Feb 2012
Leaf Number: 17458
Location: Fairfax, Virginia

can't change my email address

Mon Aug 13, 2012 8:28 am

Hi - I went to account settings, submitted my password to change my email address (the bottommost white box where it says to edit email address) but just went back to a screen that does not have a box to type in a different email address. Please tell me how to do this (in simple language, I am not particularly computer literate which is why I'm not getting anywhere, no doubt). Thanks.

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davewill
Posts: 4788
Joined: Thu Mar 17, 2011 6:04 pm
Location: San Diego, CA, US

Re: can't change my email address

Mon Aug 13, 2012 11:17 am

It's a little confusing. You should have changed the email address on the "Edit account settings" screen, entered it in a second time where it says "Confirm e-mail address", put in your password at the bottom, then hit submit. It does not take you to a second screen, the email change happens all in one step.
2014 Rav4 EV, Blizzard Pearl White
2011 LEAF SL w/QC, Blue Ocean, returned at end of lease

sethr
Posts: 30
Joined: Sun Apr 15, 2012 5:24 pm
Delivery Date: 04 Feb 2012
Leaf Number: 17458
Location: Fairfax, Virginia

Re: can't change my email address

Mon Aug 13, 2012 1:06 pm

Thanks for answering, but I was in the "Edit Account Setting" screen, and there is no box that I can type a new email address into. My email address is not in one of those white boxes, and there is nothing saying enter or confirm email address. I tried highlighting my email address that I want to change but that doesn't do anything. I can type in my password in three places (white boxes), but no place I can type in the email address. Maybe it's because I have a Mac? Still confused...

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planet4ever
Posts: 4674
Joined: Sat Apr 03, 2010 9:53 pm
Delivery Date: 02 May 2011
Leaf Number: 1537
Location: Morgan Hill, CA, south of San Jose

Re: can't change my email address

Mon Aug 13, 2012 1:56 pm

You don't see four white boxes you can type into under "Edit account settings"? You should see white boxes for:
  • E-mail address (this one filled in with your current address)
  • Confirm e-mail address
  • New password
  • Confirm password

The website doesn't care what kind of a computer you have, but it is sensitive to what web browser you are using. Are you using Safari?

Ray
End of April 2013: Traded my 2011 SL for a 2013 S with charge pkg.

sethr
Posts: 30
Joined: Sun Apr 15, 2012 5:24 pm
Delivery Date: 04 Feb 2012
Leaf Number: 17458
Location: Fairfax, Virginia

Re: can't change my email address

Mon Aug 13, 2012 3:12 pm

That's what I'm missing alright; I only see my email address as black letters on the gray backround, not in a white box. There are only white boxes for password and confirm password. I am indeed using Safari, (version 5.1.7 if that tells you anything).
Computers still mystify me. If only it could speak and tell me what it wants.

sethr
Posts: 30
Joined: Sun Apr 15, 2012 5:24 pm
Delivery Date: 04 Feb 2012
Leaf Number: 17458
Location: Fairfax, Virginia

Re: can't change my email address

Sat Aug 18, 2012 11:44 am

Today I tried changing the email address from a friend's computer, a Dell with Mozilla Firefox. No luck. ???

smkettner
Posts: 6994
Joined: Mon Aug 09, 2010 10:13 pm
Delivery Date: 26 Feb 2014
Location: Orange County, CA

Re: can't change my email address

Sat Aug 18, 2012 10:19 pm

Mine is same. No box to edit email.

Can the username be changed.... or do I just start over?
1 bar lost at 21,451 miles, 16 months.
2 bar lost at 35,339 miles, 25 months.
LEAF traded at 45,400 miles for a RAV4-EV

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planet4ever
Posts: 4674
Joined: Sat Apr 03, 2010 9:53 pm
Delivery Date: 02 May 2011
Leaf Number: 1537
Location: Morgan Hill, CA, south of San Jose

Re: can't change my email address

Mon Aug 20, 2012 2:05 am

It seems like it would be a very strange restriction, but I wonder if only forum supporters can use that feature.

Ray
End of April 2013: Traded my 2011 SL for a 2013 S with charge pkg.

User avatar
wxxyz
Posts: 405
Joined: Mon Aug 03, 2009 10:08 pm

Re: can't change my email address

Wed Aug 22, 2012 8:48 am

Send me a PM and I can update your username or email.

evert
Posts: 5
Joined: Tue Sep 20, 2011 3:11 pm
Delivery Date: 11 Nov 2011
Location: Sarpsborg, Norway
Contact: Website

Re: can't change my email address

Wed Jul 22, 2015 12:31 am

I would also like to update my email address, but am unable to.

Is there anyone who can assist me? :)
Greetings,
Evert

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