User avatar
DNAinaGoodWay
Posts: 2751
Joined: Mon Dec 17, 2012 1:43 am
Delivery Date: 03 Dec 2012
Leaf Number: 23156
Location: Central Massachusetts

Re: EVgo user portal

Sat Sep 09, 2017 1:47 am

Evoforce wrote:What I was complaining about in this thread, is the outlandish price to charge at nrg/eVgo chademo stations.


A valid complaint. It's been explored in other threads, but briefly, it's a function of the market's infancy. Think of it as contributing to building out a basic, initial infrastructure.

It's only natural to opt for a lower cost QC if it's an available alternative, but if I need one somewhere where it's the only alternative, I'll gladly pay. I'd like to encourage more installations, and hopefully a more mature market with price competition.

But this thread isn't about that. It's about their newly opened user portal and the upcoming app, a giant leap for EVgo. (No longer affiliated with NRG)
Previously, you couldn't view your account at all.
'12 SL last reading @ 2 yr, 22k, 260 GIDs, 62.35 Ahr

'15 SV w/QC, Mfd 5/14, Leased 8/14, 292 GIDs, 64.38 Ahr when new
@ 36 months, 34k, 270 GID, 57.49 Ahr

'17 Bolt LT



6.72 kW Array

Evoforce
Posts: 654
Joined: Wed Mar 04, 2015 9:58 pm
Delivery Date: 28 Feb 2015
Location: Fountain Hills Arizona

Re: EVgo user portal

Sun Sep 10, 2017 1:12 am

As you point out, it is definately an improvement to be able to view your account.
*2011 Leaf 1 bought 2/28/15 @ 28,000ish mi 10 bar (8 bars @ 11/25/15 @ 37,453 ) (New lizard @ 39,275 mi @ 1/20/2016) Now 52,166 mi.
*Tesla Model S 61,000 mi
*2011 Leaf 2 bought 4/28/15 @ 24,000ish mi 12 bar (new lizard Dec. 2014 @ 22,273 mi) Now 35,485 mi

DaveinOlyWA
Posts: 12313
Joined: Sat Apr 24, 2010 7:43 pm
Delivery Date: 10 Nov 2016
Leaf Number: 314199
Location: Olympia, WA
Contact: Website

Re: EVgo user portal

Mon Sep 11, 2017 6:32 am

Now the user portal has the power used, FINALLY! but the pw reset was not very intuitive. they say "symbol required" and listed a few but it took several cryptic fails before I realized the symbols listed weren't examples; they were the ONLY valid ones you could use.

Now if the alert messages would be "fixed" and start working. I have all of them on but get nothing.

Why do I have an option for "Charge Start" alert on a station that cannot be queued?

What about a "Charge Stop" message in case someone unplugs me before my charge is complete? (This happened to me a few months ago)
2011 SL; 44,598 miles. 2013 S; 44,840 miles.2016 S30 (build 10/2016)"low water marks" 27,000 miles.363GID Ahr 79.13Hx95.17%kwh28.1QCs238,L2's 251
My Blog; http://daveinolywa.blogspot.com" onclick="window.open(this.href);return false;

NJ20fourteenSV
Posts: 7
Joined: Mon Oct 17, 2016 10:58 am
Delivery Date: 14 Oct 2016
Leaf Number: 338449
Location: New Jersey

Re: EVgo user portal

Thu Oct 26, 2017 8:24 pm

Just downloaded the new app. Noticed problems right off the bat. It opens to locator page where you type in the name of a town, city, state and it finds "nearby" EVgo charging stations. However, it has a short search radius, so if no charging station is within its range, it returns "no chargers found," when, in fact, I know one or two EVgo stations are within driving range. I didn't figure out the app's search radius, but you can tell its too short, at least for north jersey where stations here are few and far between. Didn't notice any way to change the radius, which would be nice. I tried to report this through the app's "report a problem" feature, but that page is missing a send button. Oh, the sign-up feature (where you would pick a username and pw) starts you off picking a payment plan. Well, I am already signed up for Evgo's flex plan and have a card without a user name or pw, and don't want to re-submit my name possibly initiating a second account. I am suspicious that the app is unusable for starting a charge unless you are logged in, so I figure it isn't worth investigating any further.
2014 SV off lease 2016
11-16 26.7K 88% 58.32 01-17 28.1K 88% 58.17
03-17 29.2K 86% 56.41 06-17 31.0K 85% 56.18
08-17 32.3K 84% 55.45 Lost 1st bar

User avatar
DNAinaGoodWay
Posts: 2751
Joined: Mon Dec 17, 2012 1:43 am
Delivery Date: 03 Dec 2012
Leaf Number: 23156
Location: Central Massachusetts

Re: EVgo user portal

Fri Oct 27, 2017 1:53 am

It does need work, no doubt about it.

Somehow, my app imported my data from their website as I was setting it up, but it was slow.
'12 SL last reading @ 2 yr, 22k, 260 GIDs, 62.35 Ahr

'15 SV w/QC, Mfd 5/14, Leased 8/14, 292 GIDs, 64.38 Ahr when new
@ 36 months, 34k, 270 GID, 57.49 Ahr

'17 Bolt LT



6.72 kW Array

NJ20fourteenSV
Posts: 7
Joined: Mon Oct 17, 2016 10:58 am
Delivery Date: 14 Oct 2016
Leaf Number: 338449
Location: New Jersey

Re: EVgo user portal

Sat Oct 28, 2017 6:34 pm

As I posted above, I got the new EVgo phone app and had problems with it. Well, now it is working better. Had to go to EVgo website and create a pw. Despite having set up no screen id previously, I could only do this by accessing the "forgot password" feature, using my email as my user name. Once created, my email and that new pw opened the login door on the phone app, which accessed my existing flex account. I think when I opened the flex account a year ago, I could not find a path on the website to create a screen id. Also, since my last post I found a work around for the unhelpful station search text box. By pressing the "map" icon, the nearest charging stations appear as map pins when you zoom out. Happy with it now.
2014 SV off lease 2016
11-16 26.7K 88% 58.32 01-17 28.1K 88% 58.17
03-17 29.2K 86% 56.41 06-17 31.0K 85% 56.18
08-17 32.3K 84% 55.45 Lost 1st bar

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