Anyone else run into a similar problem?
Our 24 month benefit of No Charge to Charge expired last month. We have a Leaf on a 3 year lease. We had occasionally been using the EVgo network to do CHAdeMO charging for free.
A couple days ago, we went to charge at a CHAdeMO EVgo station expecting to have to pay this time around.
We thought we were prepared and understood the pricing after we opened the EVgo app where they advertised $.20/min CHAdeMO (walk up rate). We also double checked at their website prior to charging and they advertised a no session fee and no monthly fee “pay as you go” rate also at the the same $.20/min. No other obvious gotcha rates could be found. At the station we swiped our card and no pricing information showed. At first we were doubtful the Leaf would charge as our No Charge to Charge plan had expired. But the charging session started without incident.
Did this mean they forgot to deactivate our No Charge to Charge plan and give us a free charge? Quite the opposite - instead, we were charged $13.30 for a 20-21min charging session.
When I questioned them on this they insisted I defaulted to a higher (unadvertised) rate and credited back the erroneous charges as a “courtesy”. I provided them screenshots of the advertised walk up rate that they claimed was higher than $.20/min, but they could not come up with a plausible explanation. Ultimately, they noted they would forward this to IT for correction, though it still shows this $.20/min rate in my EVgo app after refresh right now.
Happy to continue to support the EV charging community (occasionally use and pay for Chargepoint, SemaCharge, and Blink), but will have to take business elsewhere until they can show the problem is fixed.
Last edited by iPlug
on Tue May 22, 2018 4:03 pm, edited 1 time in total.
2016 Leaf SV (leased) + 2012 Plug-in Prius (own), 11.43 kW Solar PV (16 MWh/yr actual production), Clipper Creek Level-2 7.7 kW charging stations x2, 20.5 SEER/13.0 HSPF ducted air-source heat pump, 3.70 UEF heat pump water heater