derkraut
Posts: 1493
Joined: Fri Jul 16, 2010 7:39 pm
Delivery Date: 14 Jun 2011
Leaf Number: 004248
Location: San Diego vicinity

Re: Schneider EVSE

Thu Jan 08, 2015 7:17 pm

Well....thanks for posting. If (when) my 3 1/2 year old Blink goes "on the blink", I'll buy a Schneider unit. I love companies with integrity. :)
Derkraut
Color: Cayenne SLE, ETEC trim
reserved: 5/15/2010
Leaf del. 6/14/2011
New Traction battery installed on 7/28/2017: 12 bars @37.4K+mi. 100% charge: DD readings: Bat temp 81.3F, Gids=283, S=94.1, C=66.13, H=99.79 394V :)

Solarman004
Posts: 4
Joined: Thu Mar 22, 2012 7:18 pm
Delivery Date: 13 Apr 2012
Leaf Number: 8579
Location: Monument, CO

Re: Schneider EVSE

Tue Feb 28, 2017 10:11 pm

I hate to reopen an old thread, but this seemed like the best place for this.
Schneider Electric has earned another customer for life.
I have a March 2012, 1st generation EVLink EV2430WS for my 2012 Leaf. Since June of 2016 I have had an intermittent problem, which is becoming more frequent (almost daily), of my charging stopping after making good contact and the blue dash charging light showing a proper charge. The EVSE would have no error lights, but the car would throw EVSE and on-board charger DTCs. Nissan had the car twice for over 2 weeks but could find nothing wrong.
I contacted Schneider's customer service and received the best service experience I can remember in a long time. The first lady took my information and less than an hour later, very knowledgeable technician called back. He stayed on the phone while I turned off the breaker and opened the EVSE.
We found no obvious indications of overheating, just minor discoloration. BUT, he said that in the interest of customer safety, they would send me a full replacement unit at no cost. Yes, that is a 5 year old unit not under recall, but Schneider is replacing it because they are a quality company that values their customers.
I have gotten so jaded by lousy customer service over the past (many) years, that this act of outstanding service has put a smile on my face for 2 straight days. Well done Schneider Electric.

User avatar
DNAinaGoodWay
Posts: 2736
Joined: Mon Dec 17, 2012 1:43 am
Delivery Date: 03 Dec 2012
Leaf Number: 23156
Location: Central Massachusetts

Re: Schneider EVSE

Wed Mar 01, 2017 2:54 am

They did the same for me, documented somewhere way up thread. Pretty impressive of them.
'12 SL last reading @ 2 yr, 22k, 260 GIDs, 62.35 Ahr

'15 SV w/QC, Mfd 5/14, Leased 8/14, 292 GIDs, 64.38 Ahr when new
@ 36 months, 34k, 270 GID, 57.49 Ahr

'17 Bolt LT



6.72 kW Array

powersurge
Posts: 719
Joined: Wed Oct 21, 2015 10:24 am
Delivery Date: 06 Dec 2014
Location: Long Island, NY

Re: Schneider EVSE

Wed Mar 01, 2017 7:51 am

I have been using my indoor EVLINK for 2 1/2 years. It is great. I can charge at about 30-35% charge per hour (great!!)

Before I bought it, I managed to call the company with questions. Each time, there was a live person on the line immediately, and they spent a lot of time answering questions.

I will continue to buy EVLINK in the future....

User avatar
redLEAF
Gold Member
Posts: 1688
Joined: Mon Apr 26, 2010 12:38 pm
Delivery Date: 23 Dec 2011
Location: Chicago, IL

Re: Schneider EVSE

Thu Mar 02, 2017 6:55 am

Another positive thread on Schneider ... my EVSE was also 5+ years old ... exceptional service; if you need an L2 EVSE would not hesitate to recommend them

http://www.mynissanleaf.com/viewtopic.php?f=26&t=23161&p=480985#p480985
2015 VW e-Golf LE (CPO - 1.2K miles!)
Pacific Blue
2012 Nissan LEAF SL (traded-in at 5 yrs; 46K miles)
Cayenne Red
(Chicago 2018?) Tesla Model 3
reserved at Highland Park, IL 3/31/16
EVSE: 10/07/11 Schneider EVlink

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