WarrenSE wrote:BoulderLeaf wrote:BoulderLeaf wrote:Hi again,
I purchased the 2nd Generation Schneider EV Link (model EV230WS, as stated previously) and after receiving it I went on-line to register and just generally inspect it prior to installation Friday morning. I noticed that all was as expected, EXCEPT for the actual model number on the EV unit itself - the sticker on the unit itself still has the old model number (EV2430WS). The serial number (or what I suspect is the serial number) on that sticker matches what it stuck to the underside of the box, and the box has the new model number on it. And, the manuals all appear to be the new 2nd Generation ones. Plus, I received the new-style hose and connector holster with the female J1772 receptacle (but the bracket is missing the center mounting holes!). The actual EVLink housing also has the sticker for the free skin...
So, my question is, did I receive an actual 2nd Generation device, or did somehow a 1st Generation device get stuck in a 2nd Generation box (or something of the like)? Or, are the model numbers on the stickers of 2nd Generation devices still showing the model numbers of the 1st Generation devices?
Thanks for any help!
So, I figured this out and will post in case anyone else has the same issue.
I ended up calling Schneider today (and just as everyone else has said - they are super friendly and very responsive!). After some research by their tech and a callback after an hour or so, I found out that the deal is that at some point just before Christmas, when making the new 2nd Gen EVLinks, they ran out of the new model labels and so just used leftover labels with the old model number on them in order to not cause a delay in order fulfillment. There was a "pallet" or so worth of new 2nd Generation units that went out like this. The tech said that there is a date code on the lower right corner of the unit that they would go by for any warranty work, but I was at work when I called and not able to look at the charger to verify.
After I got home, I verified that I have the 2nd Generation by visually inspecting the housing differences that I found online with that unit I purchased. And yes, indeed, I do have the 2nd Generation device.
I apologize for not having a response sooner! You are correct, the first few Gen 2 models were mistakenly printed with the old catalog number. We apologize for the confusion and any inconvenience it may have caused.
To recap and help anyone else, if you purchased a Gen 2 model (EV230WS) but the unit has a sticker/serial number "EV2430WS" you do have the newer unit. The Gen 1 model (EV2430WS) does not even have a serial number, rather just the model and date code.
Again, we apologize for any confusion, and if there are still any concerns or questions about the EVlink products, feel free to contact our support at the following number: 1-888-778- 2733
Thanks WarrenSE! I'll reiterate that when I called support, they were very friendly and helpful. And when I mentioned that I was having it installed the next day, the tech said that he'd do his best to get back to me that afternoon (which was a little tricky since it was about 4PM Eastern time), and he did. Amazing support.
Can I ask where the date code is? I looked all around but didn't see anything obvious. Mostly a curiosity at this point though.
I did end up getting it installed today, and it's been working great so far.