Evoforce
Posts: 621
Joined: Wed Mar 04, 2015 9:58 pm
Delivery Date: 28 Feb 2015
Location: Fountain Hills Arizona

Re: Early Adopter Mistake - Running on Empty

Wed Mar 30, 2016 11:24 am

I hear you on that one. Did they request confirmation of concurrent battery checks or did they not require proof of Annual battery checks at all?
*2011 Leaf 1 bought 2/28/15 @ 28,000ish mi 10 bar (8 bars @ 11/25/15 @ 37,453 ) (New lizard @ 39,275 mi @ 1/20/2016) Now 52,166 mi.
*Tesla Model S 51,000 mi
*2011 Leaf 2 bought 4/28/15 @ 24,000ish mi 12 bar (new lizard Dec. 2014 @ 22,273 mi) Now 35,485 mi

Valdemar
Posts: 2403
Joined: Tue May 10, 2011 10:32 pm
Delivery Date: 09 Sep 2011
Location: Oak Park, CA

Re: Early Adopter Mistake - Running on Empty

Wed Mar 30, 2016 12:35 pm

Evoforce wrote:I hear you on that one. Did they request confirmation of concurrent battery checks or did they not require proof of Annual battery checks at all?


I did submit copies of all battery reports initially so they were with the case from day one. The plan was to leverage them to my benefit, which I think worked out well. I suppose it is reasonable to assume Nissan would try to argue that the warranty is void if reports are missing as they are required by the warranty terms. Would it sway the arbitrator in their direction - that I don't know.
'11 SL, totaled
-1CB@33k/21mo, -2CB@53k/33mo, -3CB@68k/41mo, -4CB(41.5AHr)@79k/49mo, -5CB(38.85AHr)@87.5k/54mo
-0CB(66.14AHr)@87.5k/54mo (BBB)
59.7AHr, SOH 93%, 118k miles
9kW Solar

ashnazg
Posts: 9
Joined: Wed Jul 11, 2012 2:24 pm
Delivery Date: 05 Dec 2012
Leaf Number: 005733
Location: Alabama
Contact: Website Yahoo Messenger

Re: Early Adopter Mistake - Running on Empty

Mon Apr 04, 2016 2:58 pm

Just dropped my 4th bar last week, at roughly 45,150 miles. Dropped the car off at Nissan today to request the battery replacement under warranty, specifically mentioning the class action lawsuit settlement letter I'd received stating that Nissan would be replacing the bad battery with a new 2015 pack. We'll see how it goes.
Albertville, Alabama
2011 LEAF SL - Silver

ashnazg
Posts: 9
Joined: Wed Jul 11, 2012 2:24 pm
Delivery Date: 05 Dec 2012
Leaf Number: 005733
Location: Alabama
Contact: Website Yahoo Messenger

Re: Early Adopter Mistake - Running on Empty

Wed Apr 06, 2016 7:44 am

So far so good... service manager said they submitted all the paperwork for the replacement, and that a battery pack ("that's the 2015 pack?" "yes, the updated battery") is ordered... but with a 3 to 6 week ETA.
Albertville, Alabama
2011 LEAF SL - Silver

Valdemar
Posts: 2403
Joined: Tue May 10, 2011 10:32 pm
Delivery Date: 09 Sep 2011
Location: Oak Park, CA

Re: Early Adopter Mistake - Running on Empty

Wed Apr 06, 2016 9:42 am

ashnazg wrote:So far so good... service manager said they submitted all the paperwork for the replacement, and that a battery pack ("that's the 2015 pack?" "yes, the updated battery") is ordered... but with a 3 to 6 week ETA.


While this topic is somewhat related there is a place better suited for this type of reports:
viewtopic.php?f=30&t=14102
'11 SL, totaled
-1CB@33k/21mo, -2CB@53k/33mo, -3CB@68k/41mo, -4CB(41.5AHr)@79k/49mo, -5CB(38.85AHr)@87.5k/54mo
-0CB(66.14AHr)@87.5k/54mo (BBB)
59.7AHr, SOH 93%, 118k miles
9kW Solar

hobbyguy
Posts: 134
Joined: Wed Jun 16, 2010 9:11 pm
Delivery Date: 05 Jan 2011
Leaf Number: 000195
Location: Castaic - Santa Clarita, CA

Re: Early Adopter Mistake - Running on Empty

Wed Apr 13, 2016 9:32 pm

I also won the BBB arbitration and now have a new battery pack installed. Nice to have all the bars and range back.

My arbitrator said that Nissan's quote in paperwork that I signed when purchased and Nissan supplied for the arbitration "expect gradual battery loss" and my quote " I am experiencing rapid battery loss" was a major reason I won. Also my last battery checkup at 62,000 miles /down 4 bars showed the battery at "5 out of 5 star level" and he did not understand how a battery losing capacity so quickly could be rated 5 out of 5 stars.
Nissan also talked a lot about the lawsuit in their arbitration hearing and the arbitrator said that that case was about rapid battery capacity loss soon after purchasing or leasing where as I was trying to file a claim about my Lithium-Ion Battery Capacity defect falling under the 8 years/100,000 mile warranty.
Nissan constantly said the 8 year / 100,000 warranty did not apply in my case and kept referring to the class action lawsuit. The arbitrator finally said he did not want to hear another word about the lawsuit as it did not apply to this case.

Battery was supposed to take 4 to 5 weeks to arrive, it took just about 2 weeks to arrive and one day to install.

Anyhow, life with the Leaf is good again, no more stress over the car for my wife and daughter.

Thank you to Leafer77 and Valdemar for all your guidance and suggestions and to the BBB, who made the process fair and easy to follow.

User avatar
drees
Moderator
Posts: 6196
Joined: Fri Apr 23, 2010 3:51 pm
Location: San Diego

Re: Early Adopter Mistake - Running on Empty

Thu Apr 14, 2016 12:33 am

hobbyguy wrote:I also won the BBB arbitration and now have a new battery pack installed. Nice to have all the bars and range back.

Great news! This gives people who will be just missing out on the capacity warranty a great option to be made whole again. The crazy thing is that if Nissan had designed a reasonable pro-rated warranty based on their original expected battery life claims, this all could have been avoided.

hobbyguy wrote:Thank you to Leafer77 and Valdemar for all your guidance and suggestions and to the BBB, who made the process fair and easy to follow.

Yes, thank you all! How long did the process take you from start to finish?
'11 LEAF SL Powered By 3.24 kW Enphase Solar PV

Valdemar
Posts: 2403
Joined: Tue May 10, 2011 10:32 pm
Delivery Date: 09 Sep 2011
Location: Oak Park, CA

Re: Early Adopter Mistake - Running on Empty

Thu Apr 14, 2016 3:44 am

The joy of driving on a new battery was quickly spoiled by some moron who missed a red light and T-boned our Leaf last Saturday. Fortunately he could slow down so the impact was not strong enough to cause any injuries but both doors are damaged and there's also some damage to the vertical structural part between the doors (B-pillar?) and below too. Not yet clear if the other party is accepting liability. Hopefully not enough damage to declare it total loss, but the cost of repairs can easily run into $3-4k. Will take it to the body shop I know for a preliminary assessment tomorrow. Sigh.
'11 SL, totaled
-1CB@33k/21mo, -2CB@53k/33mo, -3CB@68k/41mo, -4CB(41.5AHr)@79k/49mo, -5CB(38.85AHr)@87.5k/54mo
-0CB(66.14AHr)@87.5k/54mo (BBB)
59.7AHr, SOH 93%, 118k miles
9kW Solar

fooljoe
Posts: 640
Joined: Wed Jun 15, 2011 10:33 am
Delivery Date: 10 Jun 2011
Location: Seal Beach, CA
Contact: Website

Re: Early Adopter Mistake - Running on Empty

Thu Apr 14, 2016 4:43 pm

Valdemar wrote:The joy of driving on a new battery was quickly spoiled by some moron who missed a red light and T-boned our Leaf last Saturday.
Bummer! Glad to hear injuries were avoided.

This does bring up one thing I'm really curious about. Assuming your car is totaled (I can't imagine it won't be), I'll be very interested to hear how your insurance company figures out the proper replacement value for the car, given its new battery. My guess is they'll do the knee-jerk thing of spitting out a Blue Book value based on model year and miles, but obviously KBB doesn't have a checkbox for "new $6000 battery that makes my car effectively as good as a brand new Leaf."

You might have another BBB arbitration on your hands here... Now what would be really interesting would be how a totaled Leaf might be handled if it had qualified for the warranty but not gotten a replacement yet, or maybe one that was about to qualify. Keep us posted!
RavCharge.com | 2012 Rav4-EV | 2011 Leaf SL w/QC batt replaced 11/20/15 | Clipper Creek CS-60 | EVSEupgraded 2013 Leaf EVSE | 3.84kw PV

Valdemar
Posts: 2403
Joined: Tue May 10, 2011 10:32 pm
Delivery Date: 09 Sep 2011
Location: Oak Park, CA

Re: Early Adopter Mistake - Running on Empty

Thu Apr 14, 2016 6:43 pm

fooljoe wrote:
Valdemar wrote:The joy of driving on a new battery was quickly spoiled by some moron who missed a red light and T-boned our Leaf last Saturday.
Bummer! Glad to hear injuries were avoided.

This does bring up one thing I'm really curious about. Assuming your car is totaled (I can't imagine it won't be), I'll be very interested to hear how your insurance company figures out the proper replacement value for the car, given its new battery. My guess is they'll do the knee-jerk thing of spitting out a Blue Book value based on model year and miles, but obviously KBB doesn't have a checkbox for "new $6000 battery that makes my car effectively as good as a brand new Leaf."

You might have another BBB arbitration on your hands here... Now what would be really interesting would be how a totaled Leaf might be handled if it had qualified for the warranty but not gotten a replacement yet, or maybe one that was about to qualify. Keep us posted!


I've been curious myself for quite some time how a total loss for an EV with a brand new battery works out and because of it I would probably never buy a new battery out of pocket because this is a high-risk investment with little return. I do have an invoice showing a $6,000 work done which I'm sure I can leverage to some extent in a small claims court or BBB, not exactly sure whose jurisdiction this case would fall into. I previously had a discussion with my insurance regarding a hypothetical total loss case for an EV with a brand new battery. They told me the process for handling such EV specific cases isn't in place yet, but each claim that they have to pay on gets a certain allowance for special circumstances so there should be at least some room for negotiation.

Chances are it won't be declared total loss however, at least this is what my body shop contact thought when I told him the car was worth $6k on the market. Fortunately I now have a dash-cam video of the whole thing which clearly shows it wasn't our fault, so I should at least be able to avoid paying the deductible and rate increase.
'11 SL, totaled
-1CB@33k/21mo, -2CB@53k/33mo, -3CB@68k/41mo, -4CB(41.5AHr)@79k/49mo, -5CB(38.85AHr)@87.5k/54mo
-0CB(66.14AHr)@87.5k/54mo (BBB)
59.7AHr, SOH 93%, 118k miles
9kW Solar

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