I've attempted to contact them for several weeks by telephone. The operator answers with an abrupt "Nissan" (unlike before which was a "Welcome to Nissan of Cool Springs, How May I Direct Your Call?") and when I ask for Service or Parts, clicks me onto the requested extension number. Then I receive a message that their mailbox of full and not accepting calls, then disconnects. When calling back and explaining to the operator, she says "... don't know anything about 'dat" and attempts to reconnect me with same results.
So, I went to the local Yelp web site and did an inquiry about Nissan of Cool Springs. it appears that the past few months have a long stream of negative comments and very low ratings. Reading the comments made by the posters made me wonder "what the heck is going on down there?"
I bought my Leaf new in December 2011 and have been in every year for the yearly inspection. Only work done was a set of new wiper blades, front and back, and the cabin filter. Everything was copacetic last year, the usual efficient and polite service folks and a short wait for my vehicle.
Now this year, December 15th up to this posting date, is a different story: their service appointment web page does not work; the phone system evidently is overloaded or not working.
My driver's window switch failed and after checking on the problem here, finding the solution, I will get the part (window switch p/n 25401-3NA0B) and repair that problem. I am going down there to the parts department and see what's up with ordering a new switch.
I'm curious to know if anyone here has experienced similar difficulties? My initial impression is that there has been a drastic change in management style, some disgruntled employees, perhaps a turn-over or loss of more experienced people. Worst case scenario would be an impending financial failure, of which the aforementioned are definite early indicators.
Regards to the Group.
Dave
So, I went to the local Yelp web site and did an inquiry about Nissan of Cool Springs. it appears that the past few months have a long stream of negative comments and very low ratings. Reading the comments made by the posters made me wonder "what the heck is going on down there?"
I bought my Leaf new in December 2011 and have been in every year for the yearly inspection. Only work done was a set of new wiper blades, front and back, and the cabin filter. Everything was copacetic last year, the usual efficient and polite service folks and a short wait for my vehicle.
Now this year, December 15th up to this posting date, is a different story: their service appointment web page does not work; the phone system evidently is overloaded or not working.
My driver's window switch failed and after checking on the problem here, finding the solution, I will get the part (window switch p/n 25401-3NA0B) and repair that problem. I am going down there to the parts department and see what's up with ordering a new switch.
I'm curious to know if anyone here has experienced similar difficulties? My initial impression is that there has been a drastic change in management style, some disgruntled employees, perhaps a turn-over or loss of more experienced people. Worst case scenario would be an impending financial failure, of which the aforementioned are definite early indicators.
Regards to the Group.
Dave
