4CloverLeaf wrote:Could you add any info on how you went about requesting this and how they responded when you requested it.
I am also interested in the repair presses. Can you go to any standard body shop or do you need to take it to a Nissan dealer? Did you have any problems getting through insurance or getting it repaired? Would you please expand on this process a bit?
In my case, my dealer did not do body work, rather they would've referred me to a third-party shop. So what I did was just look at body shops in my area on Google Maps and picked out a few that had the highest ratings.
Then I looked at the list of body shops that were in the insurance company's network and looked for an overlap. I found one and took my car there. The process was surprisingly simple - I signed one document that authorized them to work on my car. Nothing else. Left my key, came back a week later, picked the car up. No further documents to sign, at no point did I hand over any kind of payment or deposit, nothing of that sort.
That said, you don't have to pick a shop in the insurance company's network - since you're not at fault, you have the right to have your car repaired at any facility of your choosing, and you should choose the dealership if they are capable of doing the work.
Wherever you do wind up taking it, make sure you request/demand that they use only OEM replacement parts. Again, you have the right to do this, because you're not at fault.
After the repair, I called up the insurance company for diminished value. You have to make the first move on this - if you don't, the insurance company will happily let you forget about it. They'll just want you to email them some documentation that supports what you think the diminished value is. Whether or not they agree with that number is another story - that's where I'm at in the process right now.