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Nubo
Posts: 4835
Joined: Fri May 28, 2010 11:01 am
Delivery Date: 31 Oct 2014
Location: Vallejo, CA

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Wed Feb 21, 2018 7:26 pm

wwhitney wrote:
edatoakrun wrote:I wonder why Nissan suspended its out of warranty support program, when Nissan LEAF owners are so conscientious about caring for their battery packs?

The behavior being discussed is a rational response to an all or nothing warranty. A prorated warranty would have avoided any economic incentives for such games.

Cheers, Wayne


It boils down to deliberately trashing a component in hopes of getting a new one for free. That's dishonest and fraudulent imho, but I realize I'm probably in the minority.
I noticed you're still working with polymers.

SeasonsAfter
Posts: 63
Joined: Tue Oct 03, 2017 1:25 pm
Delivery Date: 21 Feb 2015

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Thu Feb 22, 2018 10:33 am

Thanks for all the suggestions. I wrote an email to all the people at Nissan listed below.

Copy the right people and you might get somewhere:
nnaconsumeraffairs@nissan-usa.com
carlos.ghosn@mail.nissan.co.jp
kent.ohara@nissan-usa.com
jose.munoz@nissan-usa.com
fred.diaz@nissan-usa.com

Carlos no longer works there
Kent's email bounced
Fred's email bounced....

Hopefully Jose or NNA Consumer Affairs will contact me but not too hopeful...
2013 Leaf
9 of 12 bars remaining (waiting for that 4th bar drop)
manufacture date 1/2013
in service date 2/21/2013
AHr 44.83 (all updated 2/1/2018)
SOH 68%
Hx 61.85%
35k on ODO
194 GIDs on full charge

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davewill
Posts: 4926
Joined: Thu Mar 17, 2011 6:04 pm
Location: San Diego, CA, US

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Thu Feb 22, 2018 12:45 pm

Nubo wrote:It boils down to deliberately trashing a component in hopes of getting a new one for free. That's dishonest and fraudulent imho, but I realize I'm probably in the minority.


Some of the suggestions sound a bit that way, but a lot of us babied the battery by only charging to 80%, garaging the car, and avoiding extra DC charges, only to have the warranty terms penalize us for doing so. I turned my baby in because I was convinced I would miss the warranty and couldn't afford to eat the degradation. Otherwise, I'd have kept it forever. Anyway, except for shipping the car to Phoenix for the summers, it's not clear that any of the suggestions out there really make any difference.
2014 Rav4 EV, Blizzard Pearl White
2011 LEAF SL w/QC, Blue Ocean, returned at end of lease

SeasonsAfter
Posts: 63
Joined: Tue Oct 03, 2017 1:25 pm
Delivery Date: 21 Feb 2015

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Thu Feb 22, 2018 12:56 pm

Yep, I should have just babied the battery in hopes of getting a replacement. Oh well, I am still happy with this car. No trips to the gas station is great! I figure with the limited trips around town is the less limited range I can live with.

Sure wish Nissan still had the goodwill program. It sounds like from the forums is the battery is better at the degradation issue after April 2013 builds.

No gas outlay is grand. Keep up the fight all you out there looking for a replacement battery...ha
2013 Leaf
9 of 12 bars remaining (waiting for that 4th bar drop)
manufacture date 1/2013
in service date 2/21/2013
AHr 44.83 (all updated 2/1/2018)
SOH 68%
Hx 61.85%
35k on ODO
194 GIDs on full charge

SeasonsAfter
Posts: 63
Joined: Tue Oct 03, 2017 1:25 pm
Delivery Date: 21 Feb 2015

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Tue Feb 27, 2018 8:50 am

Nissan consumer affairs called me regarding the email I sent. Basically no help... The only suggestion the lady has was to go to a Nissan dealership and see what their financing department can offer for a new battery.

Spending $5k on a new battery for 30% more capacity seems a bit silly.

I will just hang onto the Leaf as it is. Limited range but charging at work and home will be fine for now.

Good luck to all you other Leafers out there. Doubtful any other owners will get assistance from Nissan going forward on their "goodwill program". Treating the 2011 and 2012 owners with respect and offering to pay for a new battery with 10%-20% out of pocket for early adopters was great for those who took the offer. 2013 owners don't receive anything other than a suggestion to get a new battery financed...

Thanks again Nissan for the dedication to your customers.

I am in line for a Sondors. I hope the Sondors enters into production and isn't in limbo like the Elio...

https://www.engadget.com/2018/02/05/son ... est-drive/
2013 Leaf
9 of 12 bars remaining (waiting for that 4th bar drop)
manufacture date 1/2013
in service date 2/21/2013
AHr 44.83 (all updated 2/1/2018)
SOH 68%
Hx 61.85%
35k on ODO
194 GIDs on full charge

edatoakrun
Posts: 5221
Joined: Thu Nov 11, 2010 9:33 am
Delivery Date: 15 May 2011
Leaf Number: 2184
Location: Shasta County, North California

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Fri Mar 23, 2018 3:26 pm

I f you are considering buying a replacement pack, as discussed off-topic on several threads lately:

Last Fall I got a written estimate for "24 kWh" pack replacement (~$6,200) which included the full warranties for the pack you got when you bought a new LEAF, as well as the 9 bar "capacity" warranty, issued later.

I was also given a written requirement to surrender my old pack, BTW...
no condition is permanent

SeasonsAfter
Posts: 63
Joined: Tue Oct 03, 2017 1:25 pm
Delivery Date: 21 Feb 2015

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Mon Mar 26, 2018 11:22 am

Nissan starts exchange program in Japan. At 300,000 yen ($2,853), this might be a good deal for the older Nissan Leaf owners.

https://www.automotiveworld.com/news-re ... ies-japan/
2013 Leaf
9 of 12 bars remaining (waiting for that 4th bar drop)
manufacture date 1/2013
in service date 2/21/2013
AHr 44.83 (all updated 2/1/2018)
SOH 68%
Hx 61.85%
35k on ODO
194 GIDs on full charge

Rktennis
Posts: 41
Joined: Wed Jul 20, 2011 5:20 pm
Delivery Date: 0- 0-2011

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Mon Mar 26, 2018 7:15 pm

SeasonsAfter wrote:Nissan starts exchange program in Japan. At 300,000 yen ($2,853), this might be a good deal for the older Nissan Leaf owners.

https://www.automotiveworld.com/news-re ... ies-japan/


I hope they bring this to the US soon...I’ll be needing a replacement in 1 to 2 years!

Evoforce
Posts: 820
Joined: Wed Mar 04, 2015 9:58 pm
Delivery Date: 28 Feb 2015
Location: Fountain Hills Arizona

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Mon Mar 26, 2018 10:27 pm

Rktennis wrote:
SeasonsAfter wrote:Nissan starts exchange program in Japan. At 300,000 yen ($2,853), this might be a good deal for the older Nissan Leaf owners.

https://www.automotiveworld.com/news-re ... ies-japan/


I hope they bring this to the US soon...I’ll be needing a replacement in 1 to 2 years!


No... because you should want a new battery not a used rebuilt battery.
*2011 Leaf 1 bought 2/28/15 @ 28,000ish mi 10 bar (8 bars @ 11/25/15 @ 37,453 ) (New lizard @ 39,275 mi @ 1/20/2016) Now 52,166 mi.
*Tesla Model S 61,000 mi
*2011 Leaf 2 bought 4/28/15 @ 24,000ish mi 12 bar (new lizard Dec. 2014 @ 22,273 mi) Now 35,485 mi

Rktennis
Posts: 41
Joined: Wed Jul 20, 2011 5:20 pm
Delivery Date: 0- 0-2011

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Tue Mar 27, 2018 11:41 am

Evoforce wrote:
Rktennis wrote:
SeasonsAfter wrote:Nissan starts exchange program in Japan. At 300,000 yen ($2,853), this might be a good deal for the older Nissan Leaf owners.

https://www.automotiveworld.com/news-re ... ies-japan/


I hope they bring this to the US soon...I’ll be needing a replacement in 1 to 2 years!


No... because you should want a new battery not a used rebuilt battery.


Yeah, after reading more into it, maybe it's not as exciting as I hoped. But, it may work for my needs. I'd rather spend 3k on a replacement even if it will last half as long as a new battery @6k.

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