edatoakrun
Posts: 5222
Joined: Thu Nov 11, 2010 9:33 am
Delivery Date: 15 May 2011
Leaf Number: 2184
Location: Shasta County, North California

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Sun Feb 04, 2018 7:16 am

wwhitney wrote:
edatoakrun wrote:I wonder why Nissan suspended its out of warranty support program, when Nissan LEAF owners are so conscientious about caring for their battery packs?

The behavior being discussed is a rational response to an all or nothing warranty. A prorated warranty would have avoided any economic incentives for such games...

It is unfortunate that the vast majority of LEAF owners were duped into accepting the Klee class action settlement.

In fact, all evidence suggests most all 2011-12 LEAFs were delivered with defective batteries, in that they had less than 24 kWh total capacity on delivery, and all of those LEAF owners were entitled to significant compensation.

Nissan was able to settle the lawsuit on very favorable terms only due to the docility of most LEAF owners, and the support of its stooges on this forum who claimed credit for the settlement as their own great achievement.
no condition is permanent

SageBrush
Posts: 2800
Joined: Sun Mar 06, 2011 2:28 am
Delivery Date: 13 Feb 2017
Location: Colorado

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Sun Feb 04, 2018 7:32 am

edatoakrun wrote:In fact, all evidence suggests most all 2011-12 LEAFs were delivered with defective batteries, in that they had less than 24 kWh total capacity on delivery, and all of those LEAF owners were entitled to significant compensation.

BS

I see you have added "idiot playing internet lawyer" to your troll duties.
2013 LEAF 'S' Model with QC & rear-view camera
Bought off-lease Jan 2017 from N. California
Car is now enjoying an easy life in Colorado
3/2018: 58 Ahr, 28k miles
-----
2018 Tesla Model 3 LR, Delivered 6/2018

cmwade77
Posts: 134
Joined: Tue Nov 14, 2017 5:04 pm
Delivery Date: 15 Nov 2017

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Tue Feb 06, 2018 3:21 pm

topaz420 wrote:What a bummer. There is obviously something amiss with these early-model Leafs, which is why Nissan initially extended the warranty programs (thanks in large part to the outcry from this community)

Instead of doubling down on that support, they have now canceled the Good Will Program altogether

I had only 34,000 miles and 10 days out of warranty--this is my second Leaf (and i was already on the waiting list for the 2018). You'd think that this is the exact type of loyal customer to whom you would extend a helping hand, but after speaking to multiple representatives, their reply was simply that a faceless board has decided that this is over. No offer of a 90/10 or 80/20 split (as others have received in the past), no appeal, no human that I can speak to. Just over.

I am in Los Angeles and my effective range is now about 40 miles. I can't even make it to downtown and back.

An act of good will could have turned me into a loyalist and evangelist for life, but this instead has soured me on the whole company

Copy the right people and you might get somewhere:
nnaconsumeraffairs@nissan-usa.com
carlos.ghosn@mail.nissan.co.jp
kent.ohara@nissan-usa.com
jose.munoz@nissan-usa.com
fred.diaz@nissan-usa.com

I think one of these bounces, but when I had an issue with the water pump, this got action taken on it and this was last year, so worth a shot.

BuckMkII
Posts: 210
Joined: Sat May 06, 2017 8:04 am
Location: Seattle

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Tue Feb 06, 2018 6:10 pm

wwhitney wrote:
edatoakrun wrote:I wonder why Nissan suspended its out of warranty support program, when Nissan LEAF owners are so conscientious about caring for their battery packs?

The behavior being discussed is a rational response to an all or nothing warranty. A prorated warranty would have avoided any economic incentives for such games.

Cheers, Wayne

Nailed it.
2013 SV no QC, built July 2013
car grew up in San Jose CA, purchased 5/31/17 in Seattle
on 6/16/17: AHr = 56.4; SOH = 86%; Hx = 84.3; ODO = 39,250
bar 12 lost 8/21/17
on 8/23/18: AHr = 54.6; SOH = 83.5%; Hx = 78.2; ODO = 49,746

Evoforce
Posts: 828
Joined: Wed Mar 04, 2015 9:58 pm
Delivery Date: 28 Feb 2015
Location: Fountain Hills Arizona

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Tue Feb 06, 2018 9:38 pm

If they engineered their battery properly or even fixed it after knowing their mistake, we generally would not even have threads like this. We have all suffered because they could have implemented a TMS.

They have chosen to continue to experiment with the public and offer us defective life shortened batteries. They could have instead experimented in the backfield to find a chemistry (if even possible) that would not need TMS.

Having cars that need replacement in a relatively short time is probably a concept that auto manufacturers and dealers would love if they could get away with it.

I hope Nissan will have the battery longevity problem fixed for 2019 and beyond because I want to see Nissan succeed in the BEV market. They make a very capable car in every other way. They also have brought the BEV to the masses, and I appreciate that...
*2011 Leaf 1 bought 2/28/15 @ 28,000ish mi 10 bar (8 bars @ 11/25/15 @ 37,453 ) (New lizard @ 39,275 mi @ 1/20/2016) Now 52,166 mi.
*Tesla Model S 61,000 mi
*2011 Leaf 2 bought 4/28/15 @ 24,000ish mi 12 bar (new lizard Dec. 2014 @ 22,273 mi) Now 35,485 mi

SeasonsAfter
Posts: 63
Joined: Tue Oct 03, 2017 1:25 pm
Delivery Date: 21 Feb 2015

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Wed Feb 21, 2018 11:02 am

My 5 year battery warranty is up today. No 4th bar drop....too bad Nissan didn't extend their "goodwill" program to the 2013 models or later. I guess I will just need to live with the limited range. Good luck to all the other Leaf owners out there who decided to purchase instead of lease. Dwindling battery range will be a challenge but I can make it work.

Watch my fourth bar drop this month...
2013 Leaf
9 of 12 bars remaining (waiting for that 4th bar drop)
manufacture date 1/2013
in service date 2/21/2013
AHr 44.83 (all updated 2/1/2018)
SOH 68%
Hx 61.85%
35k on ODO
194 GIDs on full charge

alozzy
Posts: 1118
Joined: Fri Jan 20, 2017 4:25 pm
Delivery Date: 18 Jan 2017
Location: Vancouver, BC
Contact: Website

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Wed Feb 21, 2018 3:13 pm

Why not email the Nissan execs that cmwade77 listed above? Might get you nowhere, but worth a shot for limited effort...
Vancouver, CA owner of a 2013 Ocean Blue SV + QC, purchased 01/2017 in WA
Zencar 12/20/24/30A L1/L2 portable EVSE
1-1/4" Curt #11396 hitch
After market, DIY LED DRLs
LeafSpy Pro + Konnwei KW902 ELM327 BT OBDII dongle
Loving my first BEV :D

cmwade77
Posts: 134
Joined: Tue Nov 14, 2017 5:04 pm
Delivery Date: 15 Nov 2017

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Wed Feb 21, 2018 3:15 pm

SeasonsAfter wrote:My 5 year battery warranty is up today. No 4th bar drop....too bad Nissan didn't extend their "goodwill" program to the 2013 models or later. I guess I will just need to live with the limited range. Good luck to all the other Leaf owners out there who decided to purchase instead of lease. Dwindling battery range will be a challenge but I can make it work.

Watch my fourth bar drop this month...

If it does, follow the advice in my previous post on this thread, one of them should be able to help.

User avatar
Randy
Moderator
Posts: 2090
Joined: Thu Apr 22, 2010 12:29 pm
Delivery Date: 04 Jan 2011
Leaf Number: 0191
Location: San Diego, CA

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Wed Feb 21, 2018 3:34 pm

alozzy wrote:Why not email the Nissan execs that cmwade77 listed above? Might get you nowhere, but worth a shot for limited effort...


Don't bother emailing Carlos. He resigned from Nissan a year ago...

sub3marathonman
Posts: 309
Joined: Wed Nov 03, 2010 11:57 am
Delivery Date: 31 Mar 2012
Location: Bartow, FL

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Wed Feb 21, 2018 5:35 pm

OK, I'm not getting here much lately, I did read things and maybe will try to add some possible reassurance to those losing the 4th bar.

I, here in Florida, lost the 4th, 5th, 6th, and 7th bar, and continued to drive it. (What was great was I'd get the 5 Star annual checkup, with the guys completely confused as it had lost 7 bars!!) I would have kept going, but I was at 59,973 miles, this was at about 4.5 years. In my opinion it is because the dealer left it out in the hot sun at 100% charge for the year they had it. But that's not important.

I hope people can somehow continue using their LEAF even when 8 bars or less. I know my situation was about perfect for this, as I'd commute 10 miles round trip, be home, recharge a bit, then commute 10 miles round trip again. However, I did, even at 7 bars lost, still go out for a "long drive." It would just make it to the L2 Charger in Zephyrhills, or the L2 and finally QC charger in Brandon. It ended up about 26 miles range from 100% to LBW. I never took it lower than this at 7 bars down, but I had early on taken it to the --- with just feet to go before connecting to an L2 charger.

In another thread, somebody was saying how impossible it was to have 73 miles on the GOM with 8 bars down, "unless you drive like grandpa," or something like that, calling the guy trying to sell his LEAF a liar so I guess he left the forum. I will say I probably did have 73 miles on the GOM with 8 bars down, ECO mode though, and I was driving like grandma. I'd accelerate slowly, keep momentum as much as possible at lights, and just generally go SLOW. It is really incredible how much farther you can go at lower speeds, and yes, I'd be a few minutes behind somebody else, but I did get there. There was another time, at 6 bars down I think, where I got lost, and ended up driving about 55 miles before I could recharge. I just don't know other people's needed range, but still, 55 miles, even partially on an expressway, is not too bad. It will take another year and a half or so to drop the couple more bars, depending of course on all the factors. The one problem got to be I was needing to keep it at 100% charge almost all the time, although I'm not remembering a huge increase in the degradation for the battery at that point.

Regarding the Klee "settlement," it was a legal atrocity. The judge was well intentioned but completely fooled. To allow a company to set the warranty at 8 bars, when THEY ARE THE ONES WHO PROGRAM THE BARS, is an outrage. It could have been an independent % battery capacity remaining, but they agreed on "around 70%" which in reality rounds out to 62% or so. Giving the LEAF that much more time before the bar drops. I've always wished somebody with either the legal prowess or the financial disposable income could sue Nissan on the basis of my theory that the capacity bars were reprogrammed with their required for the warranty software update.

Now, I did get the battery replaced, under warranty, and I've got the new one which is still going fairly good, better than the original one, but I still can see how unfair it is for others.

The last issue is I wish somebody would keep driving it until the pack just gives out, hopefully within the 8 years, if I remember, defective battery warranty. I'd love to see somebody collect for that. I was tempted, as within 3.5 more years I'd be down at the bottom of the pack, but of course that would be insane to pass up the warranty I was able to get.
Last edited by sub3marathonman on Wed Feb 21, 2018 8:34 pm, edited 1 time in total.

Return to “General / Main Owners Forum”