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Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Sun Feb 04, 2018 7:16 am
by edatoakrun
wwhitney wrote:
edatoakrun wrote:I wonder why Nissan suspended its out of warranty support program, when Nissan LEAF owners are so conscientious about caring for their battery packs?

The behavior being discussed is a rational response to an all or nothing warranty. A prorated warranty would have avoided any economic incentives for such games...

It is unfortunate that the vast majority of LEAF owners were duped into accepting the Klee class action settlement.

In fact, all evidence suggests most all 2011-12 LEAFs were delivered with defective batteries, in that they had less than 24 kWh total capacity on delivery, and all of those LEAF owners were entitled to significant compensation.

Nissan was able to settle the lawsuit on very favorable terms only due to the docility of most LEAF owners, and the support of its stooges on this forum who claimed credit for the settlement as their own great achievement.

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Sun Feb 04, 2018 7:32 am
by SageBrush
edatoakrun wrote:In fact, all evidence suggests most all 2011-12 LEAFs were delivered with defective batteries, in that they had less than 24 kWh total capacity on delivery, and all of those LEAF owners were entitled to significant compensation.

BS

I see you have added "idiot playing internet lawyer" to your troll duties.

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Tue Feb 06, 2018 3:21 pm
by cmwade77
topaz420 wrote:What a bummer. There is obviously something amiss with these early-model Leafs, which is why Nissan initially extended the warranty programs (thanks in large part to the outcry from this community)

Instead of doubling down on that support, they have now canceled the Good Will Program altogether

I had only 34,000 miles and 10 days out of warranty--this is my second Leaf (and i was already on the waiting list for the 2018). You'd think that this is the exact type of loyal customer to whom you would extend a helping hand, but after speaking to multiple representatives, their reply was simply that a faceless board has decided that this is over. No offer of a 90/10 or 80/20 split (as others have received in the past), no appeal, no human that I can speak to. Just over.

I am in Los Angeles and my effective range is now about 40 miles. I can't even make it to downtown and back.

An act of good will could have turned me into a loyalist and evangelist for life, but this instead has soured me on the whole company

Copy the right people and you might get somewhere:
nnaconsumeraffairs@nissan-usa.com
carlos.ghosn@mail.nissan.co.jp
kent.ohara@nissan-usa.com
jose.munoz@nissan-usa.com
fred.diaz@nissan-usa.com

I think one of these bounces, but when I had an issue with the water pump, this got action taken on it and this was last year, so worth a shot.

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Tue Feb 06, 2018 6:10 pm
by BuckMkII
wwhitney wrote:
edatoakrun wrote:I wonder why Nissan suspended its out of warranty support program, when Nissan LEAF owners are so conscientious about caring for their battery packs?

The behavior being discussed is a rational response to an all or nothing warranty. A prorated warranty would have avoided any economic incentives for such games.

Cheers, Wayne

Nailed it.

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Tue Feb 06, 2018 9:38 pm
by Evoforce
If they engineered their battery properly or even fixed it after knowing their mistake, we generally would not even have threads like this. We have all suffered because they could have implemented a TMS.

They have chosen to continue to experiment with the public and offer us defective life shortened batteries. They could have instead experimented in the backfield to find a chemistry (if even possible) that would not need TMS.

Having cars that need replacement in a relatively short time is probably a concept that auto manufacturers and dealers would love if they could get away with it.

I hope Nissan will have the battery longevity problem fixed for 2019 and beyond because I want to see Nissan succeed in the BEV market. They make a very capable car in every other way. They also have brought the BEV to the masses, and I appreciate that...

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Wed Feb 21, 2018 11:02 am
by SeasonsAfter
My 5 year battery warranty is up today. No 4th bar drop....too bad Nissan didn't extend their "goodwill" program to the 2013 models or later. I guess I will just need to live with the limited range. Good luck to all the other Leaf owners out there who decided to purchase instead of lease. Dwindling battery range will be a challenge but I can make it work.

Watch my fourth bar drop this month...

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Wed Feb 21, 2018 3:13 pm
by alozzy
Why not email the Nissan execs that cmwade77 listed above? Might get you nowhere, but worth a shot for limited effort...

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Wed Feb 21, 2018 3:15 pm
by cmwade77
SeasonsAfter wrote:My 5 year battery warranty is up today. No 4th bar drop....too bad Nissan didn't extend their "goodwill" program to the 2013 models or later. I guess I will just need to live with the limited range. Good luck to all the other Leaf owners out there who decided to purchase instead of lease. Dwindling battery range will be a challenge but I can make it work.

Watch my fourth bar drop this month...

If it does, follow the advice in my previous post on this thread, one of them should be able to help.

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Wed Feb 21, 2018 3:34 pm
by Randy
alozzy wrote:Why not email the Nissan execs that cmwade77 listed above? Might get you nowhere, but worth a shot for limited effort...


Don't bother emailing Carlos. He resigned from Nissan a year ago...

Re: Good Will Program over--Lost 4th bar 10 days after warranty expired, Nissan: 'too bad'

Posted: Wed Feb 21, 2018 5:35 pm
by sub3marathonman
OK, I'm not getting here much lately, I did read things and maybe will try to add some possible reassurance to those losing the 4th bar.

I, here in Florida, lost the 4th, 5th, 6th, and 7th bar, and continued to drive it. (What was great was I'd get the 5 Star annual checkup, with the guys completely confused as it had lost 7 bars!!) I would have kept going, but I was at 59,973 miles, this was at about 4.5 years. In my opinion it is because the dealer left it out in the hot sun at 100% charge for the year they had it. But that's not important.

I hope people can somehow continue using their LEAF even when 8 bars or less. I know my situation was about perfect for this, as I'd commute 10 miles round trip, be home, recharge a bit, then commute 10 miles round trip again. However, I did, even at 7 bars lost, still go out for a "long drive." It would just make it to the L2 Charger in Zephyrhills, or the L2 and finally QC charger in Brandon. It ended up about 26 miles range from 100% to LBW. I never took it lower than this at 7 bars down, but I had early on taken it to the --- with just feet to go before connecting to an L2 charger.

In another thread, somebody was saying how impossible it was to have 73 miles on the GOM with 8 bars down, "unless you drive like grandpa," or something like that, calling the guy trying to sell his LEAF a liar so I guess he left the forum. I will say I probably did have 73 miles on the GOM with 8 bars down, ECO mode though, and I was driving like grandma. I'd accelerate slowly, keep momentum as much as possible at lights, and just generally go SLOW. It is really incredible how much farther you can go at lower speeds, and yes, I'd be a few minutes behind somebody else, but I did get there. There was another time, at 6 bars down I think, where I got lost, and ended up driving about 55 miles before I could recharge. I just don't know other people's needed range, but still, 55 miles, even partially on an expressway, is not too bad. It will take another year and a half or so to drop the couple more bars, depending of course on all the factors. The one problem got to be I was needing to keep it at 100% charge almost all the time, although I'm not remembering a huge increase in the degradation for the battery at that point.

Regarding the Klee "settlement," it was a legal atrocity. The judge was well intentioned but completely fooled. To allow a company to set the warranty at 8 bars, when THEY ARE THE ONES WHO PROGRAM THE BARS, is an outrage. It could have been an independent % battery capacity remaining, but they agreed on "around 70%" which in reality rounds out to 62% or so. Giving the LEAF that much more time before the bar drops. I've always wished somebody with either the legal prowess or the financial disposable income could sue Nissan on the basis of my theory that the capacity bars were reprogrammed with their required for the warranty software update.

Now, I did get the battery replaced, under warranty, and I've got the new one which is still going fairly good, better than the original one, but I still can see how unfair it is for others.

The last issue is I wish somebody would keep driving it until the pack just gives out, hopefully within the 8 years, if I remember, defective battery warranty. I'd love to see somebody collect for that. I was tempted, as within 3.5 more years I'd be down at the bottom of the pack, but of course that would be insane to pass up the warranty I was able to get.