Posts: 8
Joined: Sun Mar 04, 2018 1:48 pm
Delivery Date: 04 Mar 2018

2018 First two weeks...

Mon Mar 12, 2018 7:28 pm

So we have had our SL for 2 weeks now and so far we love the car. My only issue is the Nissan Leaf EV Connect app is not working. My car is communicating with the network but nothing is getting through to Nissan or from Nissan to my app..not sure which. EV support opened a case for me but this seems like a 24 hour fix and its been two weeks. A big let down since the app is important to me. Other than that the car shows 160 miles after a full charge and for us that translates into charging 3 times per week. Quality seems good and interior is very nice and comfortable. Seats are FAR superior to the Bolt we test drove.

Posts: 189
Joined: Fri Jan 20, 2017 9:23 pm
Delivery Date: 21 Jan 2017
Leaf Number: 424033
Location: Seattle

Re: 2018 First two weeks...

Mon Mar 12, 2018 7:35 pm

log out of the car and log back in (carwings), that seems to fix it when my phone stops being able to sync up with the car.

have you checked the website access? the website connection seemed to work for me even though the phone one didnt.

2013 Leaf SL Premium
27k, 93% SoH 2/17 32k, 96% SoH 6/17
46k, 94% SoH 2/18 52k, 88% SoH 6/18

Posts: 8
Joined: Sun Mar 04, 2018 1:48 pm
Delivery Date: 04 Mar 2018

Re: 2018 First two weeks...

Tue Mar 13, 2018 3:35 pm

Yes I tried that. The web & phone app are both not working.

Posts: 57
Joined: Mon Sep 18, 2017 12:19 pm
Delivery Date: 12 Mar 2018

Re: 2018 First two weeks...

Wed Mar 14, 2018 6:10 am

I have the same issue...

I guess we were all hoping this would have been all sorted out with the update...

Hope they fix it soon, I like the feature when it works :)

Posts: 1279
Joined: Fri Jan 20, 2017 4:25 pm
Delivery Date: 18 Jan 2017
Location: Vancouver, BC
Contact: Website

Re: 2018 First two weeks...

Wed Mar 14, 2018 10:07 am

The TCU upgrade rollout really couldn't have gone much worse, so I wouldn't hold my breath waiting for a quick fix from Nissan.

After seeing the initial and on going issues that people were having with "upgraded" TCUs, I decided it wasn't even worth the $200 they wanted - too much potential downsides and frustration.

Hope I'm wrong though, really can't understand why Nissan still hasn't figured this out properly. Also can't understand why they didn't switch to a TCU where you could use your own SIM card or use a WiFi connection instead.
Vancouver, CA owner of a 2013 Ocean Blue SV + QC, purchased 01/2017 in WA
Zencar 12/20/24/30A L1/L2 portable EVSE
1-1/4" Curt #11396 hitch
After market, DIY LED DRLs
LeafSpy Pro + Konnwei KW902 ELM327 BT OBDII dongle
Loving my first BEV :D

Posts: 5
Joined: Fri Mar 09, 2012 8:13 am
Delivery Date: 01 Jun 2012
Location: Central Oregon

Re: 2018 First two weeks...

Wed Mar 14, 2018 3:33 pm

We have also had the new 2018 leaf for two weeks. This is our third leaf. first being a 2012 S, second being a 2015
S with the charge package, third being a 2018 SV with the weather package and the technology package. This is a far superior car than our past leafs. Comfort, feel, driving stability and technological advances are what I notice most about the new leaf. The Pro Pilot assist is not perfect but it sure works well on dry pavement when the lines are visible. We still have some gravel on the road shoulders here in Central Oregon so the lines tend to get covered up and the sensors will lose them periodikly . The system also losses track of where it is when there is a exit with a long distance without lines. ( maybe more than 75 to 100 yds.) But in my opinion for early technology, this system is working very well. The car will drive itself for long periods of time on a single lane road with no lane changes with just a grip of thumb and index finger wraped around the steering wheel. It is very easy to over ride and take control of when it seems necesary. It is a little scary letting the car drive when there is a semi in the other lane as oncoming traffic.
I am also very pleased with the range as it appears that we are actually able to get the 150 miles of range as advertised. We are averaging 3.8 miles per KW hr.
The E pedal function is also very pleasant to drive with, actually will come to a complete stop without touching the brake pedal at all. It actually is a one pedal driving vehicle.

Posts: 8
Joined: Sun Mar 04, 2018 1:48 pm
Delivery Date: 04 Mar 2018

Re: 2018 First two weeks...

Wed Mar 14, 2018 7:44 pm

Also getting 3.8 miles per KW hour. Usually it says range 165 after a full charge. Love the car so far. It is a bummer the Nissan Connect EV app is not working. I came from a Tesla and their app worked flawlessly from day 1. Nissan should consult with them to fix this issue! lol

Posts: 9
Joined: Thu Feb 15, 2018 7:38 pm
Delivery Date: 10 Feb 2018

Re: 2018 First two weeks...

Wed Mar 14, 2018 9:48 pm

I have had issues with Nissan Connect EV as well. I bought 2018 Leaf SL back in early February. The app would not display any charge/mileage info and I could not control the car’s temperature remotely, even though I was all set up at the Owner’s Portal and all the info in my car’s touch screen was set properly. In short, the app never worked at all. After numerous calls to the helpline, and after two tickets were opened by helpline reps, I was told there was an issue with the TCU and that I had to take my car back to the dealership to get the TCU repaired. That is not what you want to hear when you have had your car for less than two weeks. I took it back to the dealership. They kept the car for three days. They completely replaced the TCU. When they returned the car to me, they told me that it was now up to the folks at the Nissan Connect EV helpline to “reset” the TCU. That, to my chagrin, did not fix the issue. So what did the helpline do? They opened another ticket.

The last I hear from the helpline is that the issue appears to be that Sirius XM, whose platform is used to operate the TCU, needed to be provided with a code/serial number. Nissan’s helpline informed me that they provided Sirius XM with that code/serial number yesterday. I am suppose to receive an update from the helpline by Monday, after they follow up with Sirius XM. I am not holding my breath. The Nissan Connect EV has been the only negative I have encountered with the 2018 Leaf.

Posts: 8
Joined: Sun Mar 04, 2018 1:48 pm
Delivery Date: 04 Mar 2018

Re: 2018 First two weeks...

Fri Mar 16, 2018 3:42 pm

Solution found. Finally got someone at Nissan that knew what to do. Had to go out to car and press SOS button. This was supposed to be done by dealer to initialize the Telematics. Once I did that in exactly 24 hours everything was working. They said 24 to 48 hrs.

Posts: 18
Joined: Mon Aug 30, 2010 9:09 pm

Re: 2018 First two weeks...

Sat Mar 17, 2018 8:56 am

Had to go out to car and press SOS button

Where is the SOS button!? I spent 20 minutes searching the cockpit and could find no such button...
Traveling on Electricity since 2008

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