AV's charging network has been sold but essentially had an absentee owner for years. They did send people out to fix stations when they broke but their pace of "innovation" was super slow. The original stations had handles that customers simply could not figure out how to use properly so they failed.... A LOT. It took 2+ years before AV decided it would be easier to use the same handles most other DCFCs used for familiarity over sending techs to the same locations 2-4 times PER MONTH.
I was one of the first to report to AV about the incompatibilities and ran into an AV who was checking out the situation. He was unable to speak freely but implied they found the issue quickly and told Nissan and are now waiting for Nissan to act. This issue was also further complicated by the fact that Nissan did not comply with AV's request to receive a 2018 for testing.
But the fact remains that a half dozen or so AV stations do work with the 2018 so why can't AV simply make the other ones work? This question is not as easy as one thinks in the light of the fact that the 2018 has other stations it is not compatible with including level 2 stations which is simply inexcusable.
At this point, we can only hope the new owners take charge (pun intended) of the situation and get us back online.
2011 SL; 44,598 miles. 2013 S; 44,840 miles.2016 S30 deceased
. 29,413 miles. 2018 S40; 15,000 miles, 478 GIDs, 37.0 kwh 109.81 Ahr , SOH 94.61, Hx 120.15
My Blog; http://daveinolywa.blogspot.com
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