neo1700
Posts: 4
Joined: Mon Sep 22, 2014 5:25 am
Delivery Date: 20 Oct 2013
Leaf Number: 128590

Re: Can't remove charging unit - Resolved

Mon Sep 22, 2014 12:02 pm

The same thing happened to me this weekend. I posted the whole story here:
viewtopic.php?f=17&t=18050&p=390309#p390309

The car had to be dragged onto a flat bed truck as it would not go into neutral.

The dealer said he thought he remembered a service bulletin on it.

neo1700
Posts: 4
Joined: Mon Sep 22, 2014 5:25 am
Delivery Date: 20 Oct 2013
Leaf Number: 128590

Re: Can't remove charging unit - Resolved

Tue Sep 23, 2014 12:13 pm

I just got my car back today, after four days. The Nissan dealer, the one I bought it from, didn't even bother to charge my car. I plugged in and had to wait another hour just to have enough miles to make it home.

They replaced my EVSE charger with a newer version, that has a redesigned latching mechanism. It has a different part number than the original one that came with my 2013 Leaf.

My advice to everyone is to contact their dealer and insist on a replacement. At any minute, this could happen to you. Nissan knows these defective units are out there, and they are just a ticking time bomb.

User avatar
michapok
Forum Supporter
Posts: 82
Joined: Fri Mar 29, 2013 5:54 am
Delivery Date: 23 Jul 2013
Leaf Number: 407648
Location: Poughkeepsie, NY

Re: Can't remove charging unit - Resolved

Fri Feb 27, 2015 8:30 pm

Just had this happen to a colleague of mine who has a 2013 as well. Makes me a little nervous about my cable since I got my Leaf around the same time. I always use my 240V EVSE at home but I definitely don't want to get stuck out if I charge at a friend's house... Here's his story:

Yesterday I had some trouble with my Leaf. I trickle charge my Leaf at home with the charger that came with the car, and when I went to it yesterday morning I could not get the charger cable off the car. I tried the emergency release but that did not work so I called Poughkeepsie Nissan. He tried to walk me through getting that cable off but was unsuccessful. I called for roadside assistance, and a flatbed arrived to my house about an hour later. He tried also but couldn't get the cable off. With that cable still attached the car would not shift into neutral, so he dragged the Leaf onto the flatbed. When we arrived at the dealership he could not get the Leaf off the flatbed so a tech came out, and released it somehow. The found out that the charge cable was bad, and ordered me a new one so I am still using the car but charging it at the Nissan dealership
2013 Metallic Slate Leaf SV+premium package
Webasta 4300 Sunroof

Hudson Valley EV Driver? Join our FB group! http://www.facebook.com/groups/hvelectric

EssDee
Posts: 1
Joined: Tue Jun 06, 2017 6:23 pm
Delivery Date: 07 Jun 2017
Leaf Number: 2013

Can't remove charging unit

Tue Jun 06, 2017 6:29 pm

I'm having the same problem that others have described: the charger for my 2013 Leaf can't be removed. I followed the directions in the owner's manual (page CH-20) without success.
The release button on the charge is stuck in the down position - I suspect that I may have the problem others mention of a broken piece of plastic inside the charger handle .

Any solutions?
Does Nissan pay for towing and repairs in situations like this?

GerryAZ
Gold Member
Posts: 1495
Joined: Mon Nov 22, 2010 6:47 pm
Delivery Date: 12 Jun 2011
Location: Phoenix, AZ

Re: Can't remove charging unit

Tue Jun 06, 2017 7:22 pm

EssDee wrote:I'm having the same problem that others have described: the charger for my 2013 Leaf can't be removed. I followed the directions in the owner's manual (page CH-20) without success.
The release button on the charge is stuck in the down position - I suspect that I may have the problem others mention of a broken piece of plastic inside the charger handle .

Any solutions?
Does Nissan pay for towing and repairs in situations like this?


Use a small screwdriver or similar item to pry up the end of the latch on the J1772 connector (handle of charging unit). If it is the Nissan 120-volt unit included with the car, it is covered by the 5-year, 60,000-mile powertrain and EV system warranty so try not to damage it and take it to your dealer for repair/replacement. If it is the 120-volt unit, towing or roadside service might be covered--call the EV Support phone number to find out and arrange towing.
Gerry
Silver LEAF 2011 SL rear ended (totaled) by in-attentive driver 1/4/2015 at 50,422 miles
Silver LEAF 2015 SL purchased 2/7/2015

ReisheJ
Posts: 5
Joined: Thu Nov 16, 2017 4:29 pm
Delivery Date: 30 Aug 2017
Leaf Number: 310788

Re: Can't remove charging unit - Resolved

Fri Nov 17, 2017 3:05 pm

Hi--

I've got a version of this problem, and it's a doozy.

We have a two-week-old Siemens Versicharger, hard-wired to our garage. Used it about 9 times, successfully. On Thursday, the Versicharger wand stuck. The trigger is completely frozen--no movement. We have tried both the dashboard lock toggle button and the key fob unlock button--you can hear, feel and see a mechanism moving, but nothing changes with the charger/EVSE connection.

If this helps, my husband noted that the EVSE had a red (error) halo (operations indicator light), so he followed the steps to resolve it, and turned the breaker on and off, a couple of times. Now, we assume b/c the wand remains connected, it keeps trying to charge. Even when the battery is full, it maintains a steady green halo (which shouldn't be on if it's finished).

We have talked to the dealer, who passed us on to Nissan corporate, who says it absolutely has to be the Siemens unit. So we have spent some quality time with the Siemens rep, gone over everything he can think of. Now he has even suggested having an electrician come out and disconnect the hose, drive to the dealer and...I don't know, disassemble the entire front end to remove the charger?

The Siemens rep has been pretty reasonable, btw, this isn't meant as a complaint about them so far.

Our next step is to call the dealer/corporate again and see how doable that is and what they can do and how many $$$ this will cost us, warranty or no warranty.

So my question to y'all is: has anyone encountered this type of experience, can you offer any kind of advice? I'd be grateful for insights.

Thanks in advance.

alozzy
Posts: 716
Joined: Fri Jan 20, 2017 4:25 pm
Delivery Date: 18 Jan 2017
Location: Vancouver, BC
Contact: Website

Re: Can't remove charging unit - Resolved

Fri Nov 17, 2017 5:33 pm

I've never done it before, but it shouldn't be too hard to unbolt the screws that hold the charging port to the bezel. You should then be able to disconnect this part:

Image

And then pull it through the front of the car with the J1772 handle still attached to the charging port.

Once removed from the car, it would be a lot easier to work on. I would guess that you'll end up having to purchase a new charging port:

https://goo.gl/oH9ozx

You haven't mentioned what year your Leaf is, so you may need to search that same site for the right part for your model year.

I would think that a dealer will charge thousands $$$ to fix this, but it shouldn't be that hard to do yourself
Vancouver, CA owner of a 2013 Ocean Blue SV + QC, purchased 01/2017 in WA
Zencar 12/20/24/30A L1/L2 portable EVSE
1-1/4" Curt #11396 hitch
After market, DIY LED DRLs
LeafSpy Pro + Konnwei KW902 ELM327 BT OBDII dongle
Loving my first BEV :D

ReisheJ
Posts: 5
Joined: Thu Nov 16, 2017 4:29 pm
Delivery Date: 30 Aug 2017
Leaf Number: 310788

Re: Can't remove charging unit - Resolved

Fri Nov 17, 2017 7:39 pm

Thank you for responding!

I thought I had specified that it’s a 2017 (2.5 months old, leased). Sorry. Since both car and charger are brand new and under warranty, it is unlikely we will do anything lest we void the warranty, but I definitely wanted to know if it’s been encountered before, ‘cause it seems like a unicorn issue. Knowledge is good to have before dealing w/corporate.

alozzy
Posts: 716
Joined: Fri Jan 20, 2017 4:25 pm
Delivery Date: 18 Jan 2017
Location: Vancouver, BC
Contact: Website

Re: Can't remove charging unit - Resolved

Fri Nov 17, 2017 11:12 pm

It's highly unlikely that Nissan are going to cover this issue under the warranty, unless you can somehow prove it wasn't the EVSE at fault.

FYI, Nissan can't force you to get the work done at a Nissan dealership - you have the freedom to get the work done whether you wish. Having said that, you do need to document whatever work is done as otherwise, down the road, Nissan could claim that "maintenance" wasn't done as expected. So, DIY is pretty much a non-starter if you don't want to risk voiding the warranty...

Are you certain that the plug is effectively welded to the charging port pins? It might just be the connector lock that's stuck...

I would follow the steps on page CH-20 (page 69 of this PDF) of the 2017 Owner's Manual, to see if the charge connector lock is engaged:

https://www.nissan.ca/content/dam/nissa ... n-LEAF.pdf

If it's the connector lock that's the root cause, that procedure should unlock it. Definitely worth trying.
Vancouver, CA owner of a 2013 Ocean Blue SV + QC, purchased 01/2017 in WA
Zencar 12/20/24/30A L1/L2 portable EVSE
1-1/4" Curt #11396 hitch
After market, DIY LED DRLs
LeafSpy Pro + Konnwei KW902 ELM327 BT OBDII dongle
Loving my first BEV :D

ReisheJ
Posts: 5
Joined: Thu Nov 16, 2017 4:29 pm
Delivery Date: 30 Aug 2017
Leaf Number: 310788

Re: Can't remove charging unit - Resolved

Sat Nov 18, 2017 4:28 am

We've tried the screwdriver maneuver, no effect.

Are you certain that the plug is effectively welded to the charging port pins? It might just be the connector lock that's stuck...


What we know is that the trigger of the EVSE wand does not depress--when you try to depress it, there is 0% movement, as if (and I understand that this might actually be what is wrong) there is something wedged underneath the internal trigger mechanism keeping it from moving. I've asked our contact at Siemens for diagrams of the interior of the wand and the point where it attaches within the car, to look and see what might have logically slipped/broken/etc. Probs won't hear back from him until Monday, though.
Last edited by ReisheJ on Sat Nov 18, 2017 10:24 am, edited 2 times in total.

Return to “Problems / Troubleshooting”