palmermd
Posts: 2442
Joined: Fri Apr 23, 2010 3:19 pm
Delivery Date: 31 Mar 2011
Leaf Number: 1100011011
Location: Hermosa Beach, CA

Re: Leaf S Heater DOA

Mon Jan 13, 2014 1:40 pm

palmermd wrote:... Once it was in, they confirmed that it was the PTC element, but in order to troubleshoot they took the car apart and they do not want to reassemble to give it back, so now I have to drive this rental car until they expect the part to arrive next Thursday. Lets see how long it takes to get the car back. ...


PTC heater element arrived early. They replaced it and it was not the problem. Now they are awaiting a power converter part (I did not catch the exact name unfortunately). I guess I'll figure out what it is if it is indeed the problem and it is listed on my final paperwork.

The car has not given them any errors (other than no heat...relays were putting power and circulation pump was running), and he did say that this time they did some testing to confirm the broken part, (I thought they tested the last time?) Of course all of this is probably 3rd or 4th hand by the time I get the info over the phone, so who knows what is really going on. I just hope to have my car back by the end of the week.
Michael

Leaf since 31 March 2011
Driving electric since 1996


First Bar Loss
Second Bar Loss
Third Bar Loss

palmermd
Posts: 2442
Joined: Fri Apr 23, 2010 3:19 pm
Delivery Date: 31 Mar 2011
Leaf Number: 1100011011
Location: Hermosa Beach, CA

Re: Leaf S Heater DOA

Tue Jan 21, 2014 6:08 pm

Nissan is still having issues with this. My car went in on January 8, and today I got an estimate from the dealership that the part won't ship until Jan 28, and that it should take about 5 days to arrive. That will be almost a month in the shop for a simple part. I'm not sure why this should take so long to get a part, but it matches all the other dead heater repair reports.
Michael

Leaf since 31 March 2011
Driving electric since 1996


First Bar Loss
Second Bar Loss
Third Bar Loss

derkraut
Posts: 1495
Joined: Fri Jul 16, 2010 7:39 pm
Delivery Date: 14 Jun 2011
Leaf Number: 004248
Location: San Diego vicinity

Re: Leaf S Heater DOA

Tue Jan 21, 2014 6:24 pm

Another example of horrible customer service for the Leaf. :( :(
Derkraut
Color: Cayenne SLE, ETEC trim
reserved: 5/15/2010
Leaf del. 6/14/2011
New Traction battery installed on 7/28/2017: 12 bars @37.4K+mi. 100% charge: DD readings: Bat temp 81.3F, Gids=283, S=94.1, C=66.13, H=99.79 394V :)

regor57
Posts: 14
Joined: Mon Sep 02, 2013 6:05 pm
Delivery Date: 03 Sep 2013
Leaf Number: 416119
Location: Van Alstyne TX

Re: Leaf S Heater DOA

Wed Jan 22, 2014 10:09 am

I have a 2013 S and my heater does not work either. I guess its back to the dealer AGAIN. first it was the 12 volt battery going dead if the car was not used for 2 days. They re programed something and now it is ok. Now the heater. I really like the car but I hate taking it back to the Dealer for crap like this.

regor57
Posts: 14
Joined: Mon Sep 02, 2013 6:05 pm
Delivery Date: 03 Sep 2013
Leaf Number: 416119
Location: Van Alstyne TX

Re: Leaf S Heater DOA

Fri Jan 24, 2014 11:48 am

took my leaf to the dealer today, 8:30 AM appointment, it was 13 degrees outside, I don't care if the seat heater and steering wheel heaters are on it was a cold drive, could see my breath on the way there. They had to order a part and don't really know how long it is going to take to get it. HERE WE GO. I guess i will leave it parked on cold mornings till it is fixed. Hard to believe you pay that much for a car and put 3000 miles on it and can't use it!

johnrhansen
Posts: 1100
Joined: Mon Aug 12, 2013 7:23 pm
Delivery Date: 15 Jun 2013
Leaf Number: 409445
Location: Seattle, WA

Re: Leaf S Heater DOA

Sun Jan 26, 2014 7:52 am

I have a 2013 s and my heater continues to work great. Do you think it's just a matter of time before mine fails too, or are there certain heaters that don't fail that I was lucky enough to get on my car?
2013 S model with quick charge package.
AV 30 amp level 2 EVSE, Bosch PowerMax 30 Amp EVSE, EVSE upgraded EVSE.

palmermd
Posts: 2442
Joined: Fri Apr 23, 2010 3:19 pm
Delivery Date: 31 Mar 2011
Leaf Number: 1100011011
Location: Hermosa Beach, CA

Re: Leaf S Heater DOA

Thu Jan 30, 2014 5:19 pm

palmermd wrote:Nissan is still having issues with this. My car went in on January 8, and today I got an estimate from the dealership that the part won't ship until Jan 28, and that it should take about 5 days to arrive. That will be almost a month in the shop for a simple part. I'm not sure why this should take so long to get a part, but it matches all the other dead heater repair reports.


ok, so the PTC heating element was not it, then they decided to change the Power Distribution Module (PDM) and that was not it, so then they decided to change out the water temperature sensor and that was it. The car thought the water was always at 190F, so the element stayed off and it thought it was heating the car.

So after a month in the shop it turns out it was just a bad temperature sensor. I'm going to pick up the car tomorrow morning.
Michael

Leaf since 31 March 2011
Driving electric since 1996


First Bar Loss
Second Bar Loss
Third Bar Loss

johnrhansen
Posts: 1100
Joined: Mon Aug 12, 2013 7:23 pm
Delivery Date: 15 Jun 2013
Leaf Number: 409445
Location: Seattle, WA

Re: Leaf S Heater DOA

Fri Jan 31, 2014 6:19 am

palmermd wrote:
palmermd wrote:Nissan is still having issues with this. My car went in on January 8, and today I got an estimate from the dealership that the part won't ship until Jan 28, and that it should take about 5 days to arrive. That will be almost a month in the shop for a simple part. I'm not sure why this should take so long to get a part, but it matches all the other dead heater repair reports.


ok, so the PTC heating element was not it, then they decided to change the Power Distribution Module (PDM) and that was not it, so then they decided to change out the water temperature sensor and that was it. The car thought the water was always at 190F, so the element stayed off and it thought it was heating the car.

So after a month in the shop it turns out it was just a bad temperature sensor. I'm going to pick up the car tomorrow morning.


So many parts changers, so few technicians. Doesn't anyone know how to troubleshoot anymore?
2013 S model with quick charge package.
AV 30 amp level 2 EVSE, Bosch PowerMax 30 Amp EVSE, EVSE upgraded EVSE.

epirali
Posts: 581
Joined: Wed Oct 09, 2013 10:15 am
Delivery Date: 08 Oct 2013
Leaf Number: 418541
Location: Maryland

Re: Leaf S Heater DOA

Fri Jan 31, 2014 7:32 am

johnrhansen wrote:
palmermd wrote:
palmermd wrote:Nissan is still having issues with this. My car went in on January 8, and today I got an estimate from the dealership that the part won't ship until Jan 28, and that it should take about 5 days to arrive. That will be almost a month in the shop for a simple part. I'm not sure why this should take so long to get a part, but it matches all the other dead heater repair reports.


ok, so the PTC heating element was not it, then they decided to change the Power Distribution Module (PDM) and that was not it, so then they decided to change out the water temperature sensor and that was it. The car thought the water was always at 190F, so the element stayed off and it thought it was heating the car.

So after a month in the shop it turns out it was just a bad temperature sensor. I'm going to pick up the car tomorrow morning.


So many parts changers, so few technicians. Doesn't anyone know how to troubleshoot anymore?


No. It's the same with ICE, if computer doesn't show an exact code they are confused.

User avatar
TomT
Posts: 10570
Joined: Sun Aug 08, 2010 12:09 pm
Delivery Date: 01 Mar 2011
Leaf Number: 000360
Location: Foothills of Granada Hills, CA
Contact: Website

Re: Leaf S Heater DOA

Fri Jan 31, 2014 7:51 am

Actually, no... Many automotive technicians/mechanics these days don't have a clue what to do unless there is a DTC that tells them what failed or what the issue is... Few truly have good diagnostic skills anymore.

johnrhansen wrote:So many parts changers, so few technicians. Doesn't anyone know how to troubleshoot anymore?
59,991 miles/12 bars/289 Gids/68.54 AHr/101% SOH/101.64% Hx 7May15 w/ new Lizard (barely made the warranty).
71,770 miles/12 bars/256 Gids/59.04 AHr/88% SOH/87.92% Hx 3Mar16 at lease return.

Now driving a 2016 Volt Premier. Model 3 configured.

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