snewberg
Posts: 6
Joined: Thu Jun 15, 2017 9:02 pm
Delivery Date: 10 Jun 2017
Leaf Number: 309055

Nissan Connect EV Distance Traveled only 1/4 of odometer

Fri Jun 16, 2017 10:08 am

New 2017 leaf 6 days old. I have driven the car over 100 miles so far, but the Nissan Connect EV site has only recorded 23 miles. It seems to be missing individual trips on each day so far. The App and Website seem to be able to communicate to the car for climate control and charge status with occasional timeouts. When I unplug the car I get the alert within 30 seconds to email. So it would seem the car can communicate through the ATT network, but the NissanConnect EV site is either not processing the data, or the car is not delivering the data accurately. The car has not left a very populated area, so it should not be out of range of the ATT network. I checked the forum history and this does not turn up in a search. Has anyone else experienced this behavior?

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jlv
Posts: 461
Joined: Thu Apr 24, 2014 6:08 pm
Delivery Date: 30 Apr 2014
Leaf Number: 424487
Location: Massachusetts

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Fri Jun 16, 2017 10:46 am

Sorry, I can't help you. I basically never use the Nissan Connect EV website; it's never been reliable enough to bother with. Be happy you get unplugged status; half the time I don't! I collect trip data first hand using Leaf Spy Pro (and have it logged direct to dropbox).
'13 SL+Prem (mfg 12/13, leased 4/14, bought 5/17)Tesla S 75D (3/17)
Model 3 reservation
(Probably no LEAF2 for me)

GerryAZ
Gold Member
Posts: 1344
Joined: Mon Nov 22, 2010 6:47 pm
Delivery Date: 12 Jun 2011
Location: Phoenix, AZ

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Fri Jun 16, 2017 1:55 pm

Did you go into the menus and accept data exchange for 30 days? If not, you must accept it every time you start the car. The data for the trip will be missing if you do not authorize data transmission for that trip.
Gerry
Silver LEAF 2011 SL rear ended (totaled) by in-attentive driver 1/4/2015 at 50,422 miles
Silver LEAF 2015 SL purchased 2/7/2015

snewberg
Posts: 6
Joined: Thu Jun 15, 2017 9:02 pm
Delivery Date: 10 Jun 2017
Leaf Number: 309055

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Fri Jun 16, 2017 8:11 pm

Just ordered the OBDII adapter for LeafSpyPro. Went back into the menu and entered the username / password again and made sure the setting was there for 30 days. I have not been seeing the prompt to share the information each time we started up, so thought it was working correctly. We will see how this goes for the next week and see if the milage lines up.

DaveinOlyWA
Gold Member
Posts: 11801
Joined: Sat Apr 24, 2010 7:43 pm
Delivery Date: 10 Nov 2016
Leaf Number: 314199
Location: Olympia, WA
Contact: Website

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Sat Jun 17, 2017 8:32 am

snewberg wrote:New 2017 leaf 6 days old. I have driven the car over 100 miles so far, but the Nissan Connect EV site has only recorded 23 miles. It seems to be missing individual trips on each day so far. The App and Website seem to be able to communicate to the car for climate control and charge status with occasional timeouts. When I unplug the car I get the alert within 30 seconds to email. So it would seem the car can communicate through the ATT network, but the NissanConnect EV site is either not processing the data, or the car is not delivering the data accurately. The car has not left a very populated area, so it should not be out of range of the ATT network. I checked the forum history and this does not turn up in a search. Has anyone else experienced this behavior?


Waaaay back in the day when I had CARWINGS (since it was NOT an option) the site was terribly slow and was several days behind. The ability to get automated SMS notifications is no indication of the site's ability to process data.
2011 SL; 44,598 miles. 2013 S; 44,840 miles. 2016 S30; 18,297 miles. 363 GIDs, Ahr 82.34, Hx; 100.00% kwh 28.1 QCs 165, L2's 190
My Blog; http://daveinolywa.blogspot.com" onclick="window.open(this.href);return false;

snewberg
Posts: 6
Joined: Thu Jun 15, 2017 9:02 pm
Delivery Date: 10 Jun 2017
Leaf Number: 309055

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Tue Jun 20, 2017 7:27 am

Each time the car starts, the display confirms information sharing with Nissan is enabled. Only the first trip after the sign in process shows up in Nissan Connect, after that the trips don't register. I have confirmed the system is set to share data for 30 days. Is anyone getting Nissan connect to stay updated for trip information over the course of 30 days?
Last edited by snewberg on Wed Jun 21, 2017 7:18 pm, edited 1 time in total.

GerryAZ
Gold Member
Posts: 1344
Joined: Mon Nov 22, 2010 6:47 pm
Delivery Date: 12 Jun 2011
Location: Phoenix, AZ

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Wed Jun 21, 2017 4:59 am

snewberg wrote:Each time the car stars, the display confirms information sharing with Nissan is enabled. Only the first trip after the sign in process shows up in Nissan Connect, after that the trips don't register. I have confirmed the system is set to share data for 30 days. Is anyone getting Nissan connect to stay updated for trip information over the course of 30 days?


I just checked on the EV Connect web site. As far as I can tell, it has been logging all of the recent trips in my 2015. It showed 130.5 miles for a recent Saturday when I drove across the city and had 2 QCs in one day. The total for Monday matched my trip odometer to the nearest 0.1 mile.
Gerry
Silver LEAF 2011 SL rear ended (totaled) by in-attentive driver 1/4/2015 at 50,422 miles
Silver LEAF 2015 SL purchased 2/7/2015

mnsolardriver
Posts: 5
Joined: Fri Jun 02, 2017 11:58 am
Delivery Date: 05 Jun 2017
Leaf Number: 06904

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Wed Jun 21, 2017 12:24 pm

I have a two month old 2017 Leaf and have been experiencing the same issues you're describing. I logged a ticket with NissanConnect customer support and they call me every couple of days to let me know that there's no known solution to the problem so far. I'll update if I get a resolution from them. Maybe if you log a ticket with them as well there will be more for them to go off of to solve.

snewberg
Posts: 6
Joined: Thu Jun 15, 2017 9:02 pm
Delivery Date: 10 Jun 2017
Leaf Number: 309055

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Wed Jun 21, 2017 7:12 pm

I used the Contact Nissan link from NissanConnect at the bottom of the page, I got an email indicating they received the request, but it wasn't a ticket number and there has been no follow up. Where were you able to open a ticket from?

snewberg
Posts: 6
Joined: Thu Jun 15, 2017 9:02 pm
Delivery Date: 10 Jun 2017
Leaf Number: 309055

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Thu Jun 22, 2017 7:45 am

I spent some time with Nissan Connect EV Chat support last night. We ran through the settings and did not change anything. They confirmed the milage on the car does not line up with Nissan Connect. It was helpful to have notes recorded in the daily driving log for where the car went to confirm the difference. They are escalating to level 2. No ticket number.

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