mnsolardriver
Posts: 6
Joined: Fri Jun 02, 2017 11:58 am
Delivery Date: 05 Jun 2017
Leaf Number: 06904

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Thu Jun 22, 2017 11:47 am

It's sounds like you got through in the same method that I did with the chat. They said they escalated my claim to Tier 2 also and gave me a ticket number, we'll see what we hear. It sounds like LeafSpy might ultimately be the better option based on what I've read out here, give me your feedback after you've given that a try as I'm considering that option for myself as well

mnsolardriver
Posts: 6
Joined: Fri Jun 02, 2017 11:58 am
Delivery Date: 05 Jun 2017
Leaf Number: 06904

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Mon Jul 17, 2017 12:13 pm

Got an update from Nissan this week. They said that the data is not being collected for all trips. They said to resolve, I could keep a travel log with GPS coordinates for my starting and ending locations and the total mileage. They thought they might be able to fully diagnose if I provide that to them. Haven't decided if it is worth my time to do so, but that's the update from them.

snewberg
Posts: 6
Joined: Thu Jun 15, 2017 9:02 pm
Delivery Date: 10 Jun 2017
Leaf Number: 309055

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Wed Aug 09, 2017 12:35 pm

I got an update from Nissan today. They have confirmed that vehicle information is being sent for all trips, however sometimes the data has invalid information so it's getting tossed out. They are now passing the information to the next team for further diagnosis.

ScubaLeaf
Posts: 1
Joined: Wed Aug 30, 2017 2:52 am
Delivery Date: 25 Aug 2017
Leaf Number: 307787
Location: Somerset, NJ

Re: Nissan Connect EV Distance Traveled only 1/4 of odometer

Sun Oct 08, 2017 3:41 am

Hello snewberg - I was just curious if Nissan provided any additional feedback after escalation. I am experiencing the exact same issue on my 2017.
2017 Leaf SL
30 kWh 360 V lithium-ion

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