jim0266
Posts: 69
Joined: Fri Mar 17, 2017 10:14 am
Delivery Date: 17 Mar 2017
Leaf Number: 330446
Location: Akron, Oh

Re: 2018 Leaf won't talk to Nissan Connect EV apps

Sun Apr 15, 2018 8:21 am

Mine started connecting again on Friday.

Chocophile
Posts: 2
Joined: Tue Apr 10, 2018 6:28 am
Delivery Date: 05 Apr 2018

Re: 2018 Leaf won't talk to Nissan Connect EV apps

Mon Apr 16, 2018 7:54 am

My EV services app started working this morning... about 10 days after purchase.

pgham
Posts: 2
Joined: Wed Apr 11, 2018 4:46 pm
Delivery Date: 07 Mar 2018
Leaf Number: 303104
Location: Bellingham, WA

Re: 2018 Leaf won't talk to Nissan Connect EV apps

Wed Apr 18, 2018 3:45 pm

pgham wrote:I've been in the same situation since I took delivery of my 2018 LEAF on March 7. I called EV customer service 2 days later after updating my Nissan portal info (I used to have a cube) and I've been calling them every week since because it's still not working. I've also brought the car back to the dealership to check the TCU which found nothing. So this is now 5 weeks and counting. Yes, VERY frustrating given the amount of my monthly payment to them that they cannot get these services working. If anyone has any success and finds out the particular reason, please let me know!


6 weeks after bringing the LEAF home and all my calls to Nissan since then, my EV Services app (and the online portal) finally just connected to my car. That's a ridiculous amount of fix-your-brand-new-car time for something that costs this much... especially since it's all just back-end tech stuff they had to fix/allocate/locate/whatever and nothing actually physical on the car.

User avatar
jlv
Posts: 870
Joined: Thu Apr 24, 2014 6:08 pm
Delivery Date: 30 Apr 2014
Leaf Number: 424487
Location: Massachusetts

Re: 2018 Leaf won't talk to Nissan Connect EV apps

Thu Apr 19, 2018 7:05 am

And this is only the 6th or 8th outage of their back-end in the 4 years I've have the LEAF... Get used to it.

(FWIW, I still am not getting completed notifications/text messages; the last was in Feb).
LEAF '13 SL+Prem (mfg 12/13, leased 4/14, bought 5/17, sold 11/18) 34K mi, AHr 58, SOH 87%
Tesla S 75D (3/17) 29K mi
Tesla X 100D (ordered, 12/18 delivery) (replaced 3 reservation)

ashnazg
Posts: 10
Joined: Wed Jul 11, 2012 2:24 pm
Delivery Date: 05 Dec 2012
Leaf Number: 005733
Location: Alabama
Contact: Website Yahoo Messenger

Re: 2018 Leaf won't talk to Nissan Connect EV apps

Wed Jun 20, 2018 8:39 am

The EV services haven't worked to my 2011 in the last few days. My first hint was not receiving my daily morning "charging stopped" text and email notifications. Second hint has been the last two days of inability to check battery status or start charging from neither the phone app nor webpage... both fail with the generic "weak cell service" error.

Is anyone else seeing this failure with their cars starting this week?
Albertville, Alabama
2011 LEAF SL - Silver

WetEV
Posts: 2349
Joined: Fri May 04, 2012 8:25 am
Delivery Date: 16 Feb 2014
Location: Near Seattle, WA

Re: 2018 Leaf won't talk to Nissan Connect EV apps

Thu Jun 21, 2018 5:09 pm

ashnazg wrote:The EV services haven't worked to my 2011 in the last few days. My first hint was not receiving my daily morning "charging stopped" text and email notifications. Second hint has been the last two days of inability to check battery status or start charging from neither the phone app nor webpage... both fail with the generic "weak cell service" error.

Is anyone else seeing this failure with their cars starting this week?


Been working for me. Just checked. Yep, still working.
WetEV
#49
Most everything around here is wet during the rainy season. And the rainy season is long.
2012 Leaf SL Red (Totaled)
2014 Leaf SL Red

Venturaleaves
Posts: 3
Joined: Wed May 23, 2018 4:26 pm
Delivery Date: 08 May 2018
Leaf Number: 309873

Re: 2018 Leaf won't talk to Nissan Connect EV apps

Wed Jun 27, 2018 2:07 pm

I got my 2018 Leaf about 1-1/2 months ago. The app did not work. I called the Nissan EV support line, about 2 hours later the app was set up. I do have to hit the refresh icon to get current battery status. The support person said my dealer should have registered me when I got the car.

Baltneu
Posts: 59
Joined: Sun Oct 07, 2018 8:54 pm
Delivery Date: 06 Oct 2018
Leaf Number: 313633

Re: 2018 Leaf won't talk to Nissan Connect EV apps

Thu Oct 11, 2018 12:48 pm

I guess I can join the club. iPhone app does not work.
2018 SL Leaf here, picked up on 10/6/18
I have the 3 green waves next to the car on the display
Spoke to numerous people at Tech Support, they don't know.
One person thinks its the new IOS 12.
They are bumping my problem to a higher level.
Will post when resolved.
2018 Gun Metallic Gray, SL, Technology Package, etc.

Baltneu
Posts: 59
Joined: Sun Oct 07, 2018 8:54 pm
Delivery Date: 06 Oct 2018
Leaf Number: 313633

Re: 2018 Leaf won't talk to Nissan Connect EV apps

Thu Oct 11, 2018 3:04 pm

I spoke to Nissan Tech support
They said they ran diagnostics from their end to my car, their computers are communicating with my TCU, but my TCU is not responding back.
They tell me that is a dealer fix, I am supposed to take the car in on Sat for them to look at it. Hope I am not getting a run around.
Has anyone heard of this?
2018 Gun Metallic Gray, SL, Technology Package, etc.

nrvous
Posts: 26
Joined: Sat Sep 08, 2018 3:12 pm
Delivery Date: 08 Sep 2018

Re: 2018 Leaf won't talk to Nissan Connect EV apps

Fri Oct 12, 2018 3:46 pm

I don't want to hijack this thread, but could someone please clarify what trim level the original poster has?

The reason I'm asking is that I believe the 2018 S doesn't have the ability to use the app like the SV and SL models can. I may be wrong but I think trim level matters here when it comes to using the app.

Thanks.

Return to “Problems / Troubleshooting”