I would not recommend going to them, but you have little choice. I suspect they are overloaded and as a result their service suffers. Not sure how well Schaumburg fairs. I did have exceptional service at Evanston Nissan and will go there going forward.
With regard to my problem, the car is still at the dealer (since July 16), we have a Nissan loaner and an open case with Nissan corporate who will reimburse us the lease payment due to the length of time. They gave us a bare bones Nissan Sentra in the interim which is quite painful coming from a Leaf.
Dealer mentioned there is a short in one of the cells. They will be replacing the single module at fault. Will try to chase them down for an update tomorrow.
2018 Tesla Model 3 AWD
2016 SV; leased 20-Jan-17, 25k, 88% SOH; 20-May-19
2015 S; purchased 29-July-14, moved to AZ Nov-2014, 22k, 82% SOH; 01-Mar-18
Solar Array: [url]https://enlighten.enphaseenergy.com/pv/public_systems/VHKv1444344/overview[l]