gncndad
Posts: 112
Joined: Mon Feb 22, 2016 9:02 pm
Delivery Date: 23 Feb 2016
Location: Ft. Worth, TX

Re: NTB18-045

Sun Jan 20, 2019 8:35 am

Help! What are you guys talking about???? :mrgreen:
2015 LeafS
2013 Ford Cmax
2014 Toyota Avalon Hybrid Limited
2017 Ford Fusion Hybrid Energi

tonyjschroeder
Posts: 2
Joined: Mon Apr 09, 2018 12:09 pm
Delivery Date: 12 Dec 2016
Leaf Number: 300212

Re: NTB18-045

Mon Mar 04, 2019 3:35 pm

I too was recently told about an issue that might require an upgrade with this same bulletin information. The first dealer I called was completely abrasive and insisted on charging me a fee for looking at my car in order to determine if it needs any work. I clearly stated that I was told this is what I was told needed to be applied. They said fine the actual upgrade is free but you will be charged a diagnostics fee whether work is completed or not. So I re-read my email from Nissan (see below) and it states if you get push back tell Nissan Owner Services support. So I called back into Nissan and they said they can't get in the middle of if the service department requires a diagnostic fee for all cars but the upgrade should be free. Seems like a bit of slight of hand on the dealer that allows Nissan to look the other way.
So I reach out to a different dealer and before I even finished explaining my issue the service guy said he owns a leaf and he guessed what bulletin I was calling about and said it's no problem and it's free. I said do you require a diagnostic fee, he cut me off before I finished saying it and said nope. Free is free, I know what problem you are talking about, I've had the same issue. Bring it in and we'll get you fixed up.

Dear _____,

Thank you for contacting Nissan LEAF Customer Support. We appreciate hearing from you.

Your vehicle needs the countermeasure upgrade. You will need to contact your local Nissan Dealer that is equipped to work on Leaf vehicles. The bulletin number you will need to provide is: NTB18-045b. If you have any questions, or receive any pushback from the dealer, please contact us.

Please feel free to contact us again with any additional questions, through our website at www.nissanusa.com or by phone at +1 (877) 664-2738. We are here to serve you from 8:00 a.m. to 12:00 a.m. (EST) Monday through Saturday.


Thank you,

Nissan LEAF Owner Services

Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Phone: +1 877 664-2738

LeftieBiker
Moderator
Posts: 12251
Joined: Wed May 22, 2013 3:17 am
Delivery Date: 30 Apr 2018
Location: Upstate New York, US

Re: NTB18-045

Mon Mar 04, 2019 4:02 pm

Feel free to post the name of the dealership that tried to charge you for a free upgrade.
Scarlet Ember 2018 Leaf SL W/ Pro Pilot
2009 Vectrix VX-1 W/18 Leaf modules, & 3 EZIP E-bicycles.
PLEASE don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

Lothsahn
Posts: 353
Joined: Thu Apr 05, 2018 4:35 pm
Delivery Date: 04 Jan 2018
Leaf Number: 007797

Re: NTB18-045

Mon Mar 04, 2019 4:31 pm

LeftieBiker wrote:Feel free to post the name of the dealership that tried to charge you for a free upgrade.


And the one that didn't. Let's give both good and bad press to the ones that deserve it.
2011 Silver SV, purchased 2018, lives in Missouri (previously in CA)
LeafSpy Pro + BAFX Products OBDII dongle
Battery swap 2019/04/24 (87% SOH, 12 bar)

LeftieBiker
Moderator
Posts: 12251
Joined: Wed May 22, 2013 3:17 am
Delivery Date: 30 Apr 2018
Location: Upstate New York, US

Re: NTB18-045

Mon Mar 04, 2019 4:31 pm

Lothsahn wrote:
LeftieBiker wrote:Feel free to post the name of the dealership that tried to charge you for a free upgrade.


And the one that didn't. Let's give both good and bad press to the ones that deserve it.


Agreed.
Scarlet Ember 2018 Leaf SL W/ Pro Pilot
2009 Vectrix VX-1 W/18 Leaf modules, & 3 EZIP E-bicycles.
PLEASE don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

Deoc
Posts: 30
Joined: Wed Oct 05, 2016 12:58 pm
Delivery Date: 30 Mar 2015

Re: NTB18-045

Tue Mar 05, 2019 10:03 am

Is this post about the telematics on the leaf? Mine hasnt been working since I paid the 200 to update it, i have to sign in and out and take the fuse out and sometimes wotrs but then stops working.

Lothsahn
Posts: 353
Joined: Thu Apr 05, 2018 4:35 pm
Delivery Date: 04 Jan 2018
Leaf Number: 007797

Re: NTB18-045

Tue Mar 05, 2019 12:27 pm

Deoc wrote:Is this post about the telematics on the leaf? Mine hasnt been working since I paid the 200 to update it, i have to sign in and out and take the fuse out and sometimes wotrs but then stops working.


Yup, that's another symptom of the bug, as I understand it. Go get the TSB done on your car and I think you'll be happier.
2011 Silver SV, purchased 2018, lives in Missouri (previously in CA)
LeafSpy Pro + BAFX Products OBDII dongle
Battery swap 2019/04/24 (87% SOH, 12 bar)

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