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Re: Nissan won't replace my battery under warranty !!!

Posted: Sat Oct 06, 2018 7:04 pm
by GerryAZ
Nissan retroactively offered the capacity warranty that came standard on 2013 models to registered owners of 2011 and 2012 models months before the class action suit documents were sent to those same owners by the plaintiff attorneys. Nissan actually replaced the battery in my 2011 before the first proposed settlement went to court. That proposed settlement was rejected by the court because it would have done little for most owners. The revised settlement which was ultimately approved by the court required the replacement batteries for 2011 and 2012 models (covered by the class action) to be of the latest chemistry, but owners accepting the settlement waived their future rights to sue Nissan over battery issues. The settlement was a big win for Nissan and the plaintiff attorneys at the expense of the owners. I opted out of the original proposed settlement and remained opted out of the final settlement, but it became a moot point since the car was totaled before I had any more battery issues.

Edited to clarify that class action only applied to 2011 through 2012 models and fix a typographical error.

Re: Nissan won't replace my battery under warranty !!!

Posted: Sat Oct 06, 2018 7:55 pm
by nissansucks
If Nissan North America really cares about their customers like their parent company Nissan Japan, they should offer the same refurbish battery program they're offering in Japan for less than $3000. I called Nissan US customer care after I saw this report a couple months ago, and they said they're not considering offering such program in the US. I have an iPhone 6 and when people found out Apple was throttling their older iPhones to prevent shut down, Apple offered to replace older iPhone batteries at $29 instead of $79, that's caring about their customers. By not offering the same refurbish battery program like Japan, I do feel all Nissan US cares about it profit and not customers. Like I said, I owned 3 Nissans before, never again.

https://www.greencarreports.com/news/11 ... s-in-japan

Re: Nissan won't replace my battery under warranty !!!

Posted: Sat Oct 06, 2018 9:07 pm
by Nubo
LeftieBiker wrote:
Nubo wrote:
TomT wrote:No, but foisting off a defective battery on them and then not standing behind it certainly does!



Far from it. They stood behind the battery with a warranty, which even applied to OP's purchase of a USED car whereby the weak battery was already factored into the purchase price. This goose was ready to lay a Golden Egg. All OP had to do was pick it up. Makes no sense. But... a promotional link by the way....


No. That warranty that they used to "stand behind" the battery was imposed on them by a class action lawsuit.


The origin of the warranty doesn't negate my statement. OP was not mistreated.

Re: Nissan won't replace my battery under warranty !!!

Posted: Sun Oct 07, 2018 3:32 am
by SageBrush
GerryAZ wrote:The revised ettlement which was ultimately approved by the court required the replacement batteries to be of the latest chemistry, but owners accepting the settlement waived their future rights to sue Nissan over battery issues. The settlement was a big win for Nissan and the plaintiff attorneys at the expense of the owners.

I don't view it that way, except for the 'capacity bar' loophole that Nissan subsequently exploited.

Re: Nissan won't replace my battery under warranty !!!

Posted: Sun Oct 07, 2018 4:13 am
by GerryAZ
SageBrush wrote:
GerryAZ wrote:The revised ettlement which was ultimately approved by the court required the replacement batteries to be of the latest chemistry, but owners accepting the settlement waived their future rights to sue Nissan over battery issues. The settlement was a big win for Nissan and the plaintiff attorneys at the expense of the owners.

I don't view it that way, except for the 'capacity bar' loophole that Nissan subsequently exploited.


The P3227 software update that improved the accuracy of the dashboard (and CAN Bus) information related to the traction battery on 2011 and 2012 models was issued before the retroactive warranty and the class action lawsuit. That software update was performed on my car after it was down to 8 capacity bars. It did not change the capacity bar level, but greatly improved the accuracy of the instrumentation. Since the class action lawsuit only applied to 2011 and 2012 cars, it has no bearing on the rights and responsibilities of Nissan and owners related to 2013 and later cars. I stand by my opinion that the class action settlement was a big win for Nissan and the plaintiff attorneys at the expense of original and subsequent owners of 2011 and 2012 LEAFs.

Re: Nissan won't replace my battery under warranty !!!

Posted: Sun Oct 07, 2018 6:21 am
by Marktm
Curiosity - Does the "logging" of data (routinely done by all of our Leafs) in any way prove that the capacity bars are activated under certain conditions and at a certain date?

Re: Nissan won't replace my battery under warranty !!!

Posted: Sun Oct 07, 2018 8:09 am
by GerryAZ
Marktm wrote:Curiosity - Does the "logging" of data (routinely done by all of our Leafs) in any way prove that the capacity bars are activated under certain conditions and at a certain date?


I don't know, but Nissan EV Customer Service called me some time after my second annual battery test (in June of 2013) and asked me to take it to my dealer for additional testing so they could initiate battery replacement. I had planned to wait until range became an issue before asking, but Nissan initiated the replacement after testing.