Stanton wrote:Leafboy wrote:
I didn't pull the fuse again, but I tried it the next day and it communicated for the first time since May! I did drive it after I pulled the fuse and it sat overnight. Maybe it needed a reboot before the fuse pull trick works. We will see if it continues to work.
Curious.........how was this procedure figured out???
I think using the word "procedure" might be a bit generous.
I'm not the one who figured it out, but the reasoning is logical: if the TCU is in fact "timing out", then a "reboot" of the module would probably correct that. Luckily, there's a simple way (fuse #34) to power cycle that module without too much difficulty...and it obviously works.
I simply put a sticky label on the fuse holder/cover so I don't have to "hunt it down" every time my car stops communicating.
Hello fellow LEAF-ers
I am in the same boat, I tried the fuse procedure to no avail...
Found only one fuse of 20A noted as audio in the fuse box perpendicular to the 12V battery? Is that the one? Can someone post a picture of the location? TY!!
Here's my saga:
Nissan LEAF SL 2013, purchased in July 2014 - 36,500 miles, now at 256 GID's ~ 91%.
My telematics unit was upgraded to 3G on 12/22/26 and I paid $199.
On 7/1 I started having issues with the telematics unit – not being able to connect using the official NissanConnect app nor the web site so I brought it to the dealer.
On 7/3 the dealership said that they could not verify my concern – in the paperwork - however I saw it working as it was charging there that day.
On 8/25 started having issues with the telematics unit – not being able to connect using the official NissanConnect app again - so I brought it to the dealer - again.
On 8/30 the dealership said that telematics nit had internal failure codes U1A00 and U1A05 and they replaced it and said working correctly.
BTW They tried to tell me that I needed to pay $480 for the replacement saying that the telematics unit only had a software update back in
On 8/31 – stopped working and I made an appointment for next day
On 9/1 – started working in the AM and brought it to the dealer- the dealership said that they could not verify my concern – in the paperwork - as there are no error codes? However the telematics/ NissanConnect app did not work anymore since that day…
On 9/5 – called Nissan around 6 PM and spent time with the tech to do a step by step procedure to no avail. I was told I will get a call within 48 hours. Did not happen…
On 9/7 – called Nissan tech directly around 6 PM using their ID and left a message – no call back
On 9/8 – called Nissan tech directly around 6:30 PM using their ID and left a message – no call back
On 9/11 – called Nissan tech directly around 4:30 PM using their ID and left a message – no call back
On 9/11 – called Nissan around 4:30 PM and talked to another rep who said I should wait
On 9/11 – called Nissan tech directly around 5:30 PM using their ID and left a message – no call back
On 9/11 – called Nissan dealership and was told that they cannot do anything
On 9/12 – called Nissan tech directly around 3:40 PM using their ID and left a message – no call back
On 9/13– called Nissan tech directly around 2:36 PM using their ID and left a message – no call back
On 9/13– called Nissan tech directly around 4:56 PM using their ID and left a message – no call back
On 9/13– called Nissan around 4:48 PM and talked to another rep who said they submitted twice a request to Nissan support (?!) and that they did not hear back but that he knew they were very busy due to a new deployment and that this may be a bug that happened to a few other users over the summer
On 9/15– called Nissan tech directly around 6:34 PM using their ID and left a message – no call back
On 9/16– Tweeted the above + pics/screenshots to Nissan direct message around 6:34 PM
"I have more pics if you want... as it's been more than 11 weeks since this issue started. While I read the Nissan's disclaimer on the telematics, it is not acceptable not to have access at the remote charging and climate control during a hot summer! An EV is a special type of vehicle that almost REQUIRES telematics support due to its unique requirements to control and monitor charging - since the real miles are less than the 80 miles or so per charge...Please advise:1. When can I expect this to be fixed?2. When will I be compensated and at what level? :
Nissan RESPONDED today :
We appreciate you providing this information, as it has allowed us to locate your current case. We wish to assure you that your Specialist is in the best position to assist in resolving your concerns and encourage you to work closely with them at this time. If you are in need of immediate support, we invite you to speak with our Consumer Affairs team at 1-800-NISSAN-1, Monday through Friday from 7 a.m. to 10 p.m. and Saturday from 7 a.m. to 5 p.m. CT. We have made sure to document your most recent concerns within your case for review.
Warm regards, Brittany
So.... ideas ? Class action, anyone?