glecko wrote:Congrats, awesome that you're in business with telematics! My car will be back in the shop tomorrow for unrelated issues and they will look into the Telematics.
Can you share the email you used and maybe some keywords we can steal to guide the conversation?
Regarding: NissanConnect EV (CarWings)
I brought my car in for the telematics (3G) update on 3/27/2017; the dealer told me to call NissanConnect service "in a couple hours" to activate it. Since then, despite phone calls, logging on to my account, attempting to submit my password from the car unit, and returning the car to the dealer for troubleshooting, the Leaf has not been able to connect to the service.
It is now 4/17/2017. The service folks on the phone (particularly XXXXXX at extension XXXXXX) have been very courteous, but the fact is, I am losing my patience. This issue must be addressed *this week*, or I will be obliged to request a full refund, and alert my credit card company.
(I feel that you should also consider compensating XXXXXXX Nissan, as this problem has essentially doubled their work as well, but that is between you and them.)
I actually feel for the dealer... they probably followed Nissan's 3G unit installation instructions to the letter (twice... and sprung for a loaner car the second time). And who knows how many headaches they've gone through with other owners because of glitches like this.