Ok so, I thought I'd add onto this thread instead of starting a new one, although in searching I can't seem to find the same sort of connection problem I'm having.
I purchased a 2013 SV the beginning of March. I signed up/registered with the Nissan Owner's Portal, and when I would go to the EV Connect tab, it would give me the error message about needing the hardware upgrade.
No problem, so I make an appointment with the Leaf Certified tech, and upgrade to the 3G unit. They hand me the receipt with the Nissan EV phone number, tell me to call in a couple hours & get it activated.
That was March 27... long story short, it's still not working, but instead of getting the hardware upgrade message, the owner's portal presents me with the terms & conditions, but won't let me "accept". Every time I click "Accept", it says "We were unable to complete your request" and tells me to call Nissan.
The phone support, while very friendly, basically has told me to just wait, that the system on their end needs to be tweaked so that it knows I've accepted the terms, or the car will think I'm not in the system and won't connect. This kind of jibes with what I see in the vehicle, because when I type in the PIN & password on the sign-in screen, the computer lady tells me "to use Carwings you need to have an account".
Anyone else seen this? Anything more I can do from my end, or am I at the mercy of tech support?
2013 SV --- QC / Navigation --- Brilliant Silver