magico13
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Location: Cleveland, OH

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Mar 27, 2017 9:15 am

After a month of working after disconnecting the 12V battery, I could no longer use the app (or site, or custom Python script) but was still getting messages from the car about charging being complete and could update stations. I left it that way for another month or so and finally decided to do something about it. I don't know which thing fixed it, but I pulled fuse 34 for 15 seconds or so and then reset all my Carwings settings in the car. Still had all my history and settings in the unit unlike after the 12V pull. Now it seems to be working fine. If it happens again I'll try just resetting my settings and logging in again first, then try the fuse pull if that doesn't work.
2015 SV w/ QC

cmgj
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Joined: Wed Sep 28, 2016 10:01 am
Delivery Date: 28 Sep 2016
Leaf Number: 323366

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Apr 03, 2017 12:44 pm

magico13 wrote:After a month of working after disconnecting the 12V battery, I could no longer use the app (or site, or custom Python script) but was still getting messages from the car about charging being complete and could update stations. I left it that way for another month or so and finally decided to do something about it. I don't know which thing fixed it, but I pulled fuse 34 for 15 seconds or so and then reset all my Carwings settings in the car. Still had all my history and settings in the unit unlike after the 12V pull. Now it seems to be working fine. If it happens again I'll try just resetting my settings and logging in again first, then try the fuse pull if that doesn't work.


Any news since this? I have the same situation...out seems to work but can't use app or custom script anymore. Going to try the fuse tonight.


Edit (4/2/2017 7:50PM CDT): Pulled fuse 34 (Audio 20AMP fuse) in the block by the 12volt battery, and all is working now. Will update if it stops again.

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Stanton
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Tue Apr 04, 2017 8:18 am

cmgj wrote:Edit (4/2/2017 7:50PM CDT): Pulled fuse 34 (Audio 20AMP fuse) in the block by the 12volt battery, and all is working now. Will update if it stops again.


I really think this is it; as long as the TCU modem was installed properly (at the dealer), I don't think the sign in/out or adding/deleting account stuff matters. It was alluded to a few weeks back, but I think there is some sort of "time out" problem and unless it "reboots" itself (which I believe happens eventually--as in weeks), the only option is to force it.
2011 Blue Ocean SV w/floor mats & window tint
12v LiFePO4 battery & FIAMM 74100 horns
Wet Okole seat covers (front)
Tor's low-power heater mod
2013 sun visor
3G modem upgrade
L2 EVSE Upgrade
Battery Pack replaced (Rev E) @51 months and 41k miles

magico13
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Joined: Thu Dec 22, 2016 12:39 pm
Location: Cleveland, OH

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Tue Apr 04, 2017 9:06 am

cmgj wrote:Any news since this? I have the same situation...out seems to work but can't use app or custom script anymore. Going to try the fuse tonight.


Edit (4/2/2017 7:50PM CDT): Pulled fuse 34 (Audio 20AMP fuse) in the block by the 12volt battery, and all is working now. Will update if it stops again.


Still been working flawlessly since I pulled the fuse a week ago. The app and my Python script haven't had any issues. The Leaf Manager app seems to require me to press the login button each time or it gives a 401 error, but otherwise it works fine and so does everything else. Looks like it just needed to be turned off and then back on again.
2015 SV w/ QC

thebard
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Delivery Date: 04 Mar 2017
Location: Southern California

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Thu Apr 06, 2017 1:18 pm

Ok so, I thought I'd add onto this thread instead of starting a new one, although in searching I can't seem to find the same sort of connection problem I'm having.

I purchased a 2013 SV the beginning of March. I signed up/registered with the Nissan Owner's Portal, and when I would go to the EV Connect tab, it would give me the error message about needing the hardware upgrade.

No problem, so I make an appointment with the Leaf Certified tech, and upgrade to the 3G unit. They hand me the receipt with the Nissan EV phone number, tell me to call in a couple hours & get it activated.

That was March 27... long story short, it's still not working, but instead of getting the hardware upgrade message, the owner's portal presents me with the terms & conditions, but won't let me "accept". Every time I click "Accept", it says "We were unable to complete your request" and tells me to call Nissan.

The phone support, while very friendly, basically has told me to just wait, that the system on their end needs to be tweaked so that it knows I've accepted the terms, or the car will think I'm not in the system and won't connect. This kind of jibes with what I see in the vehicle, because when I type in the PIN & password on the sign-in screen, the computer lady tells me "to use Carwings you need to have an account".

Anyone else seen this? Anything more I can do from my end, or am I at the mercy of tech support?
2013 SV --- QC / Navigation --- Brilliant Silver

thebard
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Thu Apr 06, 2017 5:30 pm

alozzy wrote:I wouldn't decline the agreement and re-enroll, as there's a growing group of owners who did that and now we can't get past the step where one accepts the "NissanConnect EV Consent" and the "NissanConnect EV Subscription Agreement" legal crap and then click Accept. After clicking on the Accept button, we get a message as follows:

"Attention: we were unable to complete your request. Please contact EV Customer Support at (877) NO GAS EV (or 877-664-2738). When we call Nissan at that number, they just give us the run around.


This sounds closest to my scenario, and the symptoms I'm seeing... but I'm new to Carwings, didn't have an account before the switch to 3G.

How did you & others with this problem resolve it? Just waited for Nissan to fix it on their end?
2013 SV --- QC / Navigation --- Brilliant Silver

thebard
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Apr 12, 2017 10:14 pm

(Crickets...)

Nobody, huh?
Well, update, I ran put of patience, & the car is back at the dealer. They gave me a loaner while they slog through the troubleshooting with Nissan EV tech.
2013 SV --- QC / Navigation --- Brilliant Silver

cwerdna
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Apr 12, 2017 11:38 pm

cwerdna wrote:To followup on my post at viewtopic.php?p=489376#p489376...
VitaminJ wrote:
nissanleaftechSD wrote:The problem is that the TCU units are going into standby permanently. When I check the history data on them, they typically have been in standby for 2 weeks already.
Unfortunately we cannot tell customers to disconnect their batteries once in awhile as the permanent fix. Haha.

I have found that I can reset the TCU just by going into Carwings settings and "deleting all Carwings settings," then logging in with the ID and PW again, no reset needed. That has helped a few people in this thread and on facebook that I've talked to.

Unfortunately, this reset didn't help me. Car still cannot log in.

Nissan EV support still hasn't called me back to confirm the activation is ok or not on their end. Waiting for answer from them before my car goes back to the service dept.

update: I disconnected negative terminal of the 12 volt for over 30 minutes. Once reconnected, I did the above reset again, for good measure. No improvement. Still can't sign in w/the (Nissan provided) NissanConnect EV PIN and password from the "Please print these instructions..." page.

Nissan EV support never called me back, as they said they would.

I ended up having to call them. They basically said that the unit can't communicate w/Nissan so (IIRC), they claim it can't be activated. They insisted the B02 error indicates a (wire) connectivity problem and that it'll have to go back to the dealer.

I hope to make a dealer appointment for next week.

'13 blue Leaf SV w/premium package (owned)
'13 blue Leaf SV w/QC + LED & premium packages (lease over, car returned)
'06 Prius

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Stanton
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Thu Apr 13, 2017 7:05 am

I must admit I'm baffled.
I did the "fuse pull" a couple of weeks ago and it restored all CW functions except Charge Complete/Stopped messages. I get all other messages...including all communication with the web and mobile app. Yes: all messages are turned "on" in the car.
2011 Blue Ocean SV w/floor mats & window tint
12v LiFePO4 battery & FIAMM 74100 horns
Wet Okole seat covers (front)
Tor's low-power heater mod
2013 sun visor
3G modem upgrade
L2 EVSE Upgrade
Battery Pack replaced (Rev E) @51 months and 41k miles

glecko
Posts: 11
Joined: Tue Feb 04, 2014 5:21 am
Delivery Date: 03 Feb 2014
Leaf Number: 2193

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Thu Apr 13, 2017 7:50 am

+1 to issues with new telematics module.

I'm in a 2011 Leaf and following the telematics "upgrade" I noticed right away that I could not log in. I see the car icon with a signal-strength-type-indicator that makes me think the module is activated. I use the username(PIN) and password from the website and I consistently get "the connection to the center failed"

I have tried the fuse trick, didn't seem to help.

Without reading through 60+ pages I suppose my next options are to call Nissan or make another service appointment?
2/3/14 - Acquired previously owned 2011 SL Glacier Pearl
Name: Frosty
Location: Chandler, AZ
Blink EVSE installed/working

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