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Stanton
Forum Supporter
Posts: 1910
Joined: Thu Feb 03, 2011 10:56 am
Delivery Date: 01 Sep 2011
Leaf Number: 7458
Location: Plano, TX
Contact: Website Twitter

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Sun Jan 08, 2017 12:54 pm

oak wrote:I tested this morning, and I can actually download charging stations from within the car. I even got a Google "parked car update" when I got coffee this morning. Still no luck with the ios app or web portal though. Times out every time yet. Refreshing or sending climate control update.


That would suggest the car->server is working (modem activated) but the server->network is down.
To check the latter, I was able to get a status on my Leaf (via the web), which means the service appears to be "up"...so I don't know what to tell you.
2011 Blue Ocean SV w/floor mats & window tint
12v LiFePO4 battery & FIAMM 74100 horns
Wet Okole seat covers (front)
Tor's low-power heater mod
2013 sun visor
3G modem upgrade
L2 EVSE Upgrade
Battery Pack replaced (Rev E) @51 months and 41k miles

Turnover
Gold Member
Posts: 230
Joined: Sat Dec 01, 2012 9:33 am
Delivery Date: 16 Nov 2012
Leaf Number: 410371
Location: Vancouver, WA

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Sun Jan 08, 2017 1:23 pm

I'm unable to make a connection with either my PC or iPhone. I'll keep monitoring this site and not bother Nissan for now. My guess its a corporate issue and we have Leafs not actual voting stock. :lol:
2012 SL:
03/30/16 43,300 mi - 383 QC's & 2467 L1/L2's 79% SOH
2013 SV (#410371) - Purchased 4/25/2016:
4/28/16 18,115 mi- 4 QC's & 705 L1/L2's 97% SOH
2/18/17 28,756 mi- 66.17 AHr, SOH 100%, Hx 101.45% 284 GiDs

Zagmeister
Posts: 8
Joined: Tue Jan 03, 2017 6:57 pm
Delivery Date: 08 Aug 2015
Leaf Number: 401161
Location: Champaign, IL

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Sun Jan 08, 2017 2:13 pm

In majority of the cases it appears to be a corporate\service issue, not a customers'\modem issues nor a dealers'\maintenance concern either.

Give it time, but any which way you look at it, it's faulty execution!
2013 SV bought off lease

dsh
Posts: 113
Joined: Sat Aug 04, 2012 10:29 pm
Delivery Date: 01 Mar 2011
Leaf Number: 001069

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Jan 09, 2017 10:54 am

I am have also been down, not able to log into the app or the owners portal. I called Carwings this morning and they said that I still have an account and everything looks fine so I'm thinking it's just a server issue.
SL-e

desiv
Posts: 572
Joined: Tue Jan 06, 2015 1:10 pm
Delivery Date: 04 Jan 2015
Leaf Number: 018850
Location: Lincoln City, Oregon

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Jan 09, 2017 11:56 am

Dropped my car off earlier today and they say it's ready..
I'm not expecting it to work for a few days at least tho, based on the responses on this thread...

desiv
2012 SL - Silver

EVFuture
Forum Supporter
Posts: 22
Joined: Tue Dec 16, 2014 11:02 pm
Delivery Date: 0-12-2014
Location: LA/OC

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Jan 09, 2017 12:08 pm

For everyone who is having this issue, we should contact Nissan Corporate at (877) NO GAS EV (or 877-664-2738), options 1 then 6, and report the issue and request it to be escalated. Hopefully if enough people complain they will realize there is a problem. I don't think the dealership can do anything to fix the issue since it seems to be server side.

https://www.nissanusa.com/apps/contactus

oak
Posts: 20
Joined: Wed Nov 30, 2016 2:24 pm
Delivery Date: 30 Nov 2016

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Jan 09, 2017 1:07 pm

EVFuture wrote:For everyone who is having this issue, we should contact Nissan Corporate at (877) NO GAS EV (or 877-664-2738), options 1 then 6, and report the issue and request it to be escalated. Hopefully if enough people complain they will realize there is a problem. I don't think the dealership can do anything to fix the issue since it seems to be server side.

https://www.nissanusa.com/apps/contactus


I just called in and had it escalated. Took about 10 minutes to go through all the troubleshooting before they opened a case number for the techs at Nissan. Might hear back by Thursday.

PrimeRisk
Posts: 5
Joined: Sun Apr 26, 2015 10:01 pm
Delivery Date: 24 Apr 2015
Leaf Number: 321760

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Jan 09, 2017 2:57 pm

Well, maybe I was lucky for once. I took my '15 SV in on January 5th and they had it all done by early afternoon. When I went back to the dealership I asked if they tested it to make sure it was setup correctly. The Service Manager said that she assumed that the tech did as it was his responsibility. I said we'd find out soon enough as I was going to sit there and see it work or they'd be keeping it.

I fired up the car and downloaded updates. That went quickly, so then I tried to get an updated status from my phone and the app said I needed to register my car. I went into the Carwings setup and the UID/Password was pre-populated, but not logged in. I pressed login and it said it worked. I fired up the app and got and update from the car in record time.

It seems to me that if the tech doing the work correctly sets it up, it will work right the first time. I don't know why the tech didn't log it in, but it was a simple enough step to get it going.

Since some on this forum mentioned bringing in the Carwings registration information, I did bring it in with the car. When I tried to give it to the service manager she declined to take it stating that they didn't want to be responsible for a copy of this information. I challenged on how the tech could set it up without the information and she said the setup did not require it to be provided.

Apparently she is correct as I didn't give it to them and they completed the fix right the first time.

Hopefully as the dealerships complete more and more of these the techs will know how to set them up correctly.

Of note, it used to take 3-5 minutes to get an update on the app for car status or turning on the climate control. I now get updates in 20-30 seconds. Very nice improvement in performance.

Good luck everyone!

jlawren6
Posts: 2
Joined: Mon Nov 14, 2016 8:46 am
Delivery Date: 11 Nov 2016

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Jan 09, 2017 3:44 pm

Hello to all.

I recently bought a used 13 SV and love it! 2G service here in Indianapolis stopped on 1/3, so I dropped by one of our local Nissan dealers today (Ed Martin) to inquire about the 3G TCU upgrade. The Service Rep was very helpful, took my VIN, but insisted that I need to leave the car for "40 page" pre-evaluation before they can order the new TCU. That initial appointment doesn't seem to the norm for most here when getting TCU upgrade.

Is there some internal document or number that I can point the Service Rep to in order to avoid that initial appointment. I'd like to avoid the hassle of leaving the car at the dealer twice when it appears this should be able to be done in one shot once the TCU is preordered (based on the VIN).

Also, anyone in the Indy area already have their TCU upgraded yet? I'm not opposed to going to another dealer who may be more familiar with the process, assuming I can't get my current dealer on the right track.

Thanks,

Jon

johncalley
Posts: 1
Joined: Mon Jan 09, 2017 6:00 pm
Delivery Date: 05 Jan 2013
Leaf Number: 406726

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Mon Jan 09, 2017 6:03 pm

Hi,
We just had our upgrade done at Tom Wood Nissan at 96th and keystone. They seem to be quite knowledgeable about Leafs compared to other Indy dealers.

John

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