Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world
Posted: Wed Jan 11, 2017 6:45 am
chickenwarrior wrote:chickenwarrior wrote:Carwings update. I use this every day. It was working last night @ 10pm EST when I last checked it. It has not worked today in multiple locations via the app or website either one. So it looks like lights out in Louisville, KY
I also contacted my local Nissan dealer in Louisville mid-December about the upgrade and they had no idea what I was talking about. I even gave them some of the info from a letter posted on this site and it didn't help them either. Said they would call me if they ever heard anything. I won't hold my breath.
2012 Nissan Leaf S
So I called my dealer and they now know what I am talking about scheduled TCU replacement for yesterday. They called me and said it was all done by 10:00 am and to pick it up. I tried carwings app AND web interface before leaving an neither worked. I arrived at noon and they said it was ready. $199 please. I said I wanted to check it first. I went to the car and it would not update anything as far as stations or carwings. So I called the number to Nissan and pressed the telemetrics options. Spoke to a guy that said I need to re-accept the terms and conditions for it work, on a COMPUTER only. Won't work on a mobile device. So he did something to my carwings account and I accepted the terms and conditions again. It then popped up with the same Nissan Connect PIN but a different password. So I input the new password into the Carwings screen in the car. Still no luck. Can't connect. The NissanConnect Rep told me everytime he has done this for a new TCU is ALWAYS sends out a new password. Since I was still at dealer I had gave their service tech all the info and it still didn't work. So they decided it was a BAD TCU and it would be replaced under warranty, but how did I want to pay for it. Pay for it? I told them I didn't want to pay for it....it didn't work. SO they explained in order to get a warranty replacement they needed to "close the ticket" and I had to pay. I told them I didn't want the upgrade if it didn't work, but I ended up paying and they kept the car.
Also at one point I read in previous posts about the information screen having asterisks in it. When I first got in the car I took a screen shot of that screen and it was ok. After doing the terms and conditions non-sense it well to all asterisks. Then after repeating a second time all the information was back on the screen again.
I called the # again for Nissan Connect because now I can't get into the app (EVConnect) or on the carwings tab of the web portal since yesterday. I got a very helpful lady and explained the situation and she was very enthusiastic and said "I know how to fix this" So first she told me she needed to remove the other Nissan (Not a leaf) off my Owners Portal account. (Seems useless but OK I said.) Then she cancelled my account and then reinstated it or something like that. She told me I would get a cancellation email (Which I did) and NOT to click on the link in that email and to just ignore it. OK. She verified the information and then asked what I showed as my PIN and password. I gave her my ORIGINAL password from when it worked with 2G and the PIN since that was now what was showing on my account again and she agreed saying that was what she showed as well. Then she explained the process that she had done many times to get the 3G upgrade to work. And I probably didn't have a bad TCU the first time. I was excited to have someone on the phone that knew how to fix this issue! She told me the next time I am in my car, I needed to delete my Nissan Connect EV app from my iPhone, be sure and plug my iPhone directly into the Leaf USB port using ONLY a FACTORY apple usb cable, then proceed the download the app again while plugged into my leaf USB port. Sign in again and everything will work "perfectly" and I will be "So happy"
I am not making this up folks. My Leaf is still at the dealer, but regardless I am not trying any of that non-sense. Now the App does not work at all and keeps wanting me to login. On the Owners Portal I can login, but with my Leaf selected I click on the NissanConnect EV(Carwings) tab and I get this:
"NissanConnectSM EV PIN and Vehicle Identification Number (VIN) do not match
Your NissanConnectSM EV PIN is no longer associated with the VIN in our records. This may be a result of entering your NissanConnectSM EV PIN and Password in the navigation system of a different LEAF™ than the one originally assigned to you. Until the PIN and VIN are validated, you will be unable to use the NissanConnectSM EV functionality through My Nissan. Please contact our call center at 877-NO GAS EV (664-2738) for help."
Which is the number I have been calling all along. I will call it again later today and try it again to see what story I get
If you are following this thread and plan on doing the upgrade I would highly advise against it until the dealers and Nissan figure out what is going on.
Day 2 - I just got a call from dealership at 4:30pm that they replaced they TCU and you guessed it. Same thing. No Connection. After calling Nissan themselves they were told it may take up to 48 hours for it to acquire the signal. Seeing several other members on here that got that same answer and were still waiting after 48 hours. I told them to just keep the car. I will update until resolved.