gmcjetpilot
Posts: 50
Joined: Mon Oct 30, 2017 6:45 pm
Delivery Date: 07 Oct 2017
Leaf Number: 305601
Location: Memphis TN

Nissan Connect - Weak Cell Phone

Wed Dec 13, 2017 10:50 pm

I got the 3G upgrade and loved being able to see the charge on my phone. It worked for about a month. However for almost a week I have not able to connect. The exact text message is:

"Status update failed due to weak cell reception. To change alerts visit the Nissan Owner Portal."

It always worked when car was in garage, but thought that was it. However I parked it outside and different locations, still failing.
I'll give Nissan a call tomorrow. One great thing about Nissan vs. Tesla (besides it costing 1/4th the price of a used Tesla) is better support and dealer network.

GerryAZ
Gold Member
Posts: 1819
Joined: Mon Nov 22, 2010 6:47 pm
Delivery Date: 12 Jun 2011
Location: Phoenix, AZ

Re: Nissan Connect - Weak Cell Phone

Thu Dec 14, 2017 4:57 am

My 3G upgrade stopped working after a month because the telematics unit locked up. You can either disconnect the 12-volt battery or remove the fuse that powers it briefly to reset it. I recommend that you reset it because it stays awake and keeps other modules in the car active so the 12-volt battery will be deeply discharged if the car is not driven for a few days. I have had to reset the telematics unit 3 or 4 times since I had the upgrade installed last December. There is a long thread on this subject under the "Range, Efficiency, and CarWings" section.

Edited to add link:
viewtopic.php?f=31&t=21573
Gerry
Silver LEAF 2011 SL rear ended (totaled) by in-attentive driver 1/4/2015 at 50,422 miles
Silver LEAF 2015 SL purchased 2/7/2015

baustin
Posts: 655
Joined: Tue Feb 24, 2015 1:23 pm
Delivery Date: 09 Mar 2015
Leaf Number: 402162
Location: North Las Vegas, NV

Re: Nissan Connect - Weak Cell Phone

Fri Dec 15, 2017 5:52 am

gmcjetpilot wrote:I got the 3G upgrade and loved being able to see the charge on my phone. It worked for about a month. However for almost a week I have not able to connect. The exact text message is:

"Status update failed due to weak cell reception. To change alerts visit the Nissan Owner Portal."

It always worked when car was in garage, but thought that was it. However I parked it outside and different locations, still failing.
I'll give Nissan a call tomorrow. One great thing about Nissan vs. Tesla (besides it costing 1/4th the price of a used Tesla) is better support and dealer network.


Mine does this periodically, much less now that I replaced the original 12v battery that came with the car. The easiest way to reboot the TCU is to pull the 20amp audio fuse for about 60 seconds, and then replace it. It is the yellow fuse near the center of the smaller block between the motor and 12v battery. Give it about five minutes to boot and connect before trying to use it.
2013 Leaf SV - Cayenne Red - QC Port - LED Headlights

gmcjetpilot
Posts: 50
Joined: Mon Oct 30, 2017 6:45 pm
Delivery Date: 07 Oct 2017
Leaf Number: 305601
Location: Memphis TN

Re: Nissan Connect - Weak Cell Phone

Tue Dec 19, 2017 8:31 am

Thanks it seems like the problem went away..... I'm not sure why I was having that constant issue with signal strength isdue.. I did try it a different locations at home and work and still had the problem. Now it's consistently connecting.

I contacted Nissan helpline (via on line chat), and told them about the issue. They asked me to go get a bunch of information off the car. It was a 5 minute long walk to parking lot (I was at work). During my walk to car, I tried to connect. It started working??? Figures. It's possible they sent some kind of a reset signal? I don't know. I gave the chat operator the information they request and told them it was now working. That was the end of the chat. It's been good perfect for a week.

It could possibly be an AT&T issue, because we had a storm come through a few months ago that knocked out several cell towers. They may have been in the middle of maintenance and some signal coverage outages possibly.

I do like the nissan connect. It's slow but it works. I really would dislike doing without it; not an absolute must-have, but it's definitely convenient.

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