lutefisk
Posts: 7
Joined: Thu Oct 15, 2015 1:56 pm
Delivery Date: 26 Sep 2015
Leaf Number: 315383

my EV from Nissan website unavailable

Sun Apr 08, 2018 7:14 am

I've been trying for about a month to access my driving records and so on from the Nissan website and the response has always been

"The service cannot be provided."

The URL is of the form

https://www.ev.nissanconnect.com/EV/connect/index[...]

I see that the website has been changed to look more like the phone (either Android or iOS) app, and the information I seek is available from the app, but that's not good for downloading.

Has anyone successfully accessed this information?

Thanks!

edatoakrun
Posts: 5222
Joined: Thu Nov 11, 2010 9:33 am
Delivery Date: 15 May 2011
Leaf Number: 2184
Location: Shasta County, North California

Re: my EV from Nissan website unavailable

Sun Apr 08, 2018 8:59 am

lutefisk wrote:I've been trying for about a month to access my driving records and so on from the Nissan website and the response has always been

"The service cannot be provided."...

Try another browser.

I've had the same results using Chrome since the update, but can access my records using I.E..

BTW, it took Nissan techs over a month to suggest I try this, while they continue to work on their problem...

I have also not been able to connect to get updates and no charge completed notifications since ~3/11.

Anyone else?

Nissan has given me no explanation or suggestions for that problem...
no condition is permanent

lutefisk
Posts: 7
Joined: Thu Oct 15, 2015 1:56 pm
Delivery Date: 26 Sep 2015
Leaf Number: 315383

Re: my EV from Nissan website unavailable

Sun Apr 08, 2018 11:29 am

edatoakrun wrote:
lutefisk wrote:I've been trying for about a month to access my driving records and so on from the Nissan website and the response has always been

"The service cannot be provided."...

Try another browser.

I've had the same results using Chrome since the update, but can access my records using I.E..

BTW, it took Nissan techs over a month to suggest I try this, while they continue to work on their problem...

I have also not been able to connect to get updates and no charge completed notifications since ~3/11.

Anyone else?

Nissan has given me no explanation or suggestions for that problem...


I'm on a Mac so don't have IE - neither Safari nor Firefox worked either.

User avatar
jlv
Posts: 844
Joined: Thu Apr 24, 2014 6:08 pm
Delivery Date: 30 Apr 2014
Leaf Number: 424487
Location: Massachusetts

Re: my EV from Nissan website unavailable

Mon Apr 09, 2018 8:02 am

lutefisk wrote:I've been trying for about a month to access my driving records and so on from the Nissan website and the response has always been

"The service cannot be provided."

The URL is of the form

https://www.ev.nissanconnect.com/EV/connect/index

That doesn't work for me, either, but this is the URL I always use and is working "fine" (normally slow): https://owners.nissanusa.com/nowners/

edatoakrun wrote:I have also not been able to connect to get updates and no charge completed notifications since ~3/11
I've not gotten notifications for at least that long. Remote status does work for me, however.
'13 SL+Prem (mfg 12/13, leased 4/14, bought 5/17) 32K miTesla S 75D (3/17) 25K mi
Model 3 reservation (still undecided)

User avatar
Stanton
Posts: 2088
Joined: Thu Feb 03, 2011 10:56 am
Delivery Date: 01 Sep 2011
Leaf Number: 7458
Location: Plano, TX
Contact: Website Twitter

Re: my EV from Nissan website unavailable

Mon Apr 09, 2018 8:18 am

I wasn't aware there were multiple URLs, but I have used the same one listed directly above (https://owners.nissanusa.com/nowners/) for many years now.
I have had no problems with driving records/updates/messages since I sorted out the TCM modem upgrade issues several months ago. Mobile app works fine also (although I miss the "bars" on the old app).
2011 Blue Ocean SV w/floor mats & window tint
12v LiFePO4 battery & FIAMM 74100 horns
Wet Okole seat covers (front)
Tor's low-power heater mod
2013 sun visor
3G modem upgrade
L2 EVSE Upgrade
Battery Pack replaced (Rev E) @51 months and 41k miles

lutefisk
Posts: 7
Joined: Thu Oct 15, 2015 1:56 pm
Delivery Date: 26 Sep 2015
Leaf Number: 315383

Re: my EV from Nissan website unavailable

Thu Apr 12, 2018 7:25 am

*Finally* the "MyEV" link from the Nissan Owners Portal is working.

Yay!

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