ramtnc wrote:I had the upgrade done on our 2013 Leaf, mid December(in Raleigh NC area). As I remember, you need to generate carwings id and password on Nissan Connect web site.
I'm in the same boat, complicated by all the changes Nissan has made since 2011. The web site has changed from CarWings to Nissan Owner's Portal, and possibly to NissanConnect. The original service used a 10 character username. The current web site uses my email address as username, but I cannot enter that username into the car which limits that field to 16 characters.
Using my original short username and either the original CarWings password or the new NissanConnect password fails. But the unhelpful error message is that the car cannot connect to service. Which could mean either that the password is incorrect, or that the old username cannot be used, or that the radio actually cannot connect.
The login for the car is different than the one for the app/website. You can get the login from the website.
Go to https://owners.nissanusa.com/nowners/
, log in with you email and password, under "Manage Vehicle" click on the link for "Looking for your NissanConnectEV PIN and Password?", and you can use this login information on the car. If you get any errors at this point, use the contact information from https://www.nissanusa.com/apps/contactus
and call them at (877) NO GAS EV (or 877-664-2738) with options 1 followed by 6 to reach a specialist. It seems that quite a few of us are having trouble since the 3G upgrade, so I recommend calling in and requesting escalation if you have trouble. Hopefully if enough people request escalation then someone will actually take notice and fix it.
UPDATE: My 3G TCU is working correctly. I'm not sure if they updated something on the server side, it just needed more time, or if Nissan Corporate went in and manually fixed it, but it's working as expected now.