BBrockman
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Location: Franklin, TN
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Update on Battery Warranty Enhancement for 2011 & 2012 LEAF

Fri Jun 07, 2013 12:54 pm

Hi everyone:

First of all, I'd like to introduce myself. I'm Brian Brockman, and I am a senior manager in corporate communications at Nissan, based at our Americas HQ in Franklin, Tenn. While LEAF is fairly new to my list of official job responsibilities, I've been engaged in the program for some time, serving as our Midwest communications manager based in Michigan since 2007.

So I don't stretch this post too long, I'll get to the business of the day. Back in December, Jeff posted a message from Andy Palmer (viewtopic.php?p=253595) outlining the expanded warranty protection against capacity loss in the LEAF's lithium-ion battery. In that message, they said that the warranty would go into effect this Spring for 2011 and 2012 LEAF owners. Today, I want to give you an update on that roll-out.

If you're a 2011 or 2012 LEAF owner, you'll receive a letter in the mail in the coming week or so confirming the expanded warranty coverage for your LEAF, as well as details on a software update available through your Nissan LEAF dealer for your battery capacity meter and on-board charger. I've pasted the text of that letter below for you to check out. As you are some of our most engaged owners, we wanted to give you a heads-up on this development.

(Note: For 2013 LEAF owners, this coverage was part of your battery warranty at purchase, and is outlined in your warranty information booklet.)

Thank you for your time, and for your continued feedback. It's exciting to see so many enthusiastic and engaged LEAF owners. I look forward to more conversations with you in the future.

Brian

--



Dear Nissan LEAF Owner:

Nissan values the feedback that we receive from our owners, and we try to use your comments to improve our products. With the goal to provide the highest level of customer satisfaction, Nissan is now offering two ongoing improvements for your Nissan LEAF.

First, Nissan is providing a new software enhancement for model year 2011-2012 LEAF vehicles, updating them with the software currently used in production for 2013 model year LEAF vehicles. The software enhancement is aimed at improving the accuracy of the battery capacity level gauge and providing greater compatibility with an expanded range of EV charging equipment.

Second, Nissan is now implementing expanded coverage under its New Electric Vehicle Limited Warranty, to protect against capacity loss in your LEAF’s lithium-ion battery, as previously announced by Nissan in December 2012.

SOFTWARE ENHANCEMENT

The 2013 LEAF features many improvements, including updated software that improves the performance of the battery capacity level gauge (outlined below) to more accurately reflect actual battery capacity. This update does not change the amount of capacity represented by the each of the bars in the meter.

In addition, the vehicle’s on-board charger software has been enhanced to improve compatibility with a broader range of EV charging equipment. By updating the software for 2011 and 2012 vehicles, Nissan is providing customers with the benefits of these ongoing improvements enjoyed by owners of the 2013 LEAF.

WHAT NISSAN WILL DO

To ensure your continued satisfaction and confidence in your car, your EV Certified Nissan dealer will update the software as described above at no cost to you for parts and labor.

WHAT YOU SHOULD DO

Contact your EV Certified Nissan dealer at your earliest convenience in order to arrange your appointment. This service is free of charge and the work should take less than 2 hours to complete. To ensure the greatest convenience to you, it is important that you have an appointment before bringing your vehicle to the dealer for this service. Please bring this notice with you to your service appointment. Detailed instructions have been sent to your EV Certified Nissan dealer.

EXPANDED WARRANTY COVERAGE

In addition to the existing lithium-ion battery coverage provided under the Nissan Electric Vehicle Limited Warranty for defects in materials or workmanship, the lithium-ion battery for your 2011 or 2012 Nissan LEAF is now also warranted against capacity loss below nine (9) bars (or approximately below 70 percent) as shown on the vehicle’s battery capacity level gauge for a period of 60 months or 60,000 miles, whichever comes first.

This warranty covers any repairs needed to return battery capacity to a level of nine remaining bars on the vehicle’s battery capacity level gauge. If possible, the lithium-ion battery components will be repaired or replaced, and the original battery pack will be returned to the vehicle. If necessary, the lithium-ion battery will be replaced with either a new or remanufactured battery. Any repair or replacement made under this Lithium-Ion Battery Capacity Coverage may not return the battery to an “as new” condition with all 12 battery capacity bars, but it will provide the vehicle with a capacity level of nine bars or more on the battery capacity level gauge.

Please apply the label at the bottom of this letter to your Warranty Information Booklet. If your vehicle’s battery capacity level is currently at or above nine (9) bars, no further action is required.

If your vehicle’s battery capacity level gauge is already displaying eight (8) or fewer bars of capacity prior to the above referenced software update (and within the first 5 years or 60,000 miles, whichever comes first), your Nissan dealer will verify this condition and arrange for the repair or replacement of the lithium-ion battery in accordance with the terms of the warranty.

Please note that replacement lithium-ion batteries may require special ordering which may delay the actual repair by several weeks. Your patience in these circumstances is appreciated.

If you have any questions about this announcement, you may contact the Nissan LEAF Call Center at 877-N0-GAS-EV (877-664-2738), or by writing us at Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003.

Thank you for providing us an opportunity to ensure your satisfaction. We hope you continue to enjoy smooth, zero emissions driving in your Nissan LEAF!

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RegGuheert
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Re: Update on Battery Warranty Enhancement for 2011 & 2012 L

Fri Jun 07, 2013 12:58 pm

Welcome, Brian! Thanks for the update!
RegGuheert
2011 Leaf SL Demo vehicle
2011 miles at purchase. 10K miles on Apr 14, 2013. 20K miles (55.7Ah) on Aug 7, 2014, 30K miles (52.0Ah) on Dec 30, 2015, 40K miles (49.8Ah) on Feb 8, 2017.
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evnow
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Re: Update on Battery Warranty Enhancement for 2011 & 2012 L

Fri Jun 07, 2013 1:01 pm

A lot of people will be happy about this software update. Thanks for this.

Stickied.
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Stoaty
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Re: Update on Battery Warranty Enhancement for 2011 & 2012 L

Fri Jun 07, 2013 1:08 pm

Fantastic news! :D I have been eagerly waiting for the software update that more accurately reflects remaining battery capacity. Thanks for letting us know.
2011 Leaf with 62,000 miles given to Nephew
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surfingslovak
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Re: Update on Battery Warranty Enhancement for 2011 & 2012 L

Fri Jun 07, 2013 1:16 pm

Great to hear. Welcome and thanks for posting!

BBrockman
Posts: 29
Joined: Fri Jun 07, 2013 9:44 am
Delivery Date: 21 Oct 2013
Location: Franklin, TN
Contact: Website

Re: Update on Battery Warranty Enhancement for 2011 & 2012 L

Fri Jun 07, 2013 1:31 pm

Thanks for the quick and warm welcome!

Stoaty
Gold Member
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Joined: Fri Jun 18, 2010 9:50 pm
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Leaf Number: 3871
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Re: Update on Battery Warranty Enhancement for 2011 & 2012 L

Fri Jun 07, 2013 1:37 pm

Do you have info on the exact date the software update will be available at the local dealer? The main reason I ask is that I need to take my Leaf in for the my second annual battery check in 1-2 weeks and hope to get the software update done at the same time. If it will be a bit longer, not a problem, would just be a lot more convenient for me.
2011 Leaf with 62,000 miles given to Nephew
2013 Tesla Model S85 with 251 miles rated range at full charge
Leaf Spy Manual
Battery Aging Model Spreadsheet

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JeremyW
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Re: Update on Battery Warranty Enhancement for 2011 & 2012 L

Fri Jun 07, 2013 1:39 pm

BBrockman wrote:First, Nissan is providing a new software enhancement for model year 2011-2012 LEAF vehicles, updating them with the software currently used in production for 2013 model year LEAF

Does this include the charge percentage in the center screen, like what is selectable in the '13s?

Thank you,

Jeremy
Former 2012 SL leasee 6/23/12 - 9/23/15
Now driving Honda Fit EV, License plate: CHADEMO
2000 Honda Insight for long trips

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TonyWilliams
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Re: Update on Battery Warranty Enhancement for 2011 & 2012 L

Fri Jun 07, 2013 1:40 pm

BBrockman wrote:Thanks for the quick and warm welcome!


Brian, a hearty welcome from San Diego. Thanks for the update.

Can we expect a new or remanufactured battery price with this announcement?

Tony

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Re: Update on Battery Warranty Enhancement for 2011 & 2012 L

Fri Jun 07, 2013 1:41 pm

The text about the software update says that there are improvements to the gauge "outlined below", but I don't see anything outlined below on the text you included. Could you elaborate on this?
Tyrel Haveman
Founder of North Sound Electric Vehicle Association
2013 LEAF SL (Brilliant Silver); Prev: 2016 Kia Soul EV+ (Titanium Grey); 2013 LEAF SV (Blue Ocean), 2012 LEAF SL (Glacier Pearl)
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