evchels
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LEAF Advisory Board, the sequel...

Thu Sep 18, 2014 5:10 pm

We have a new LAB group!

I know that a few have had questions about whether the group was continuing in light of recent changes within Nissan (we had them too for a minute, but were quickly reassured.) I'd also asked the last group to stay on and provide feedback through the Battery Replacement Program development, and am grateful they did. The new group is now in place and eager to continue delivering feedback to Nissan on behalf of the broader community:

US:
Matt Garrison- Madison, WI
Marcy McKibbin- Atlanta, GA
David Rees- Encinitas, CA
Brian Henderson, Bellevue, WA

Canada:
Martin Archambault- Ste-Julie, Quebec

UK:
Jeffery Lay- Milton Keynes, England (returning)
Paul Mullett- Milton Keynes, England

France:
Mark Nitters- Le Rouret (returning)

Norway:
Snorre Sletvold- Tromso

Japan:
Yoichi Sugimoto- Chiba
Hirofumi Yamazaki- Yokohama

As before, the group will be limited in the information it can share here. But we remain happy to hear and convey any feedback you'd like to share with us.

(For background, the old thread about the LAB is here: http://www.mynissanleaf.com/viewtopic.php?f=27&t=10267 .)
Last edited by evchels on Mon Sep 22, 2014 7:10 pm, edited 1 time in total.

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SilverLeaf
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Leaf Number: 000516
Location: Scottsdale, AZ

Re: LEAF Advisory Board, the sequel...

Sat Sep 20, 2014 6:30 pm

Great news! Thanks for your participation and input to this group. Anything I can do to help, feel free to contact me. I think the LAB performs a valuable function and is much appreciated. I love my LEAF, yet am in the group who will lose their fourth bar shortly after the 60 month battery warranty expires. I expect to purchase a newer generation battery if it's available for the 2011 model year LEAF.
Reserved 4/20/2010
Ordered 9/2/2010
Arrived 4/17/2011
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Upgraded PV to 6.9 kW 2/2012
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RegGuheert
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Re: LEAF Advisory Board, the sequel...

Sun Sep 21, 2014 6:56 am

Thanks, Chelsea, and thanks to the new advisory board!
SilverLeaf wrote:I love my LEAF, yet am in the group who will lose their fourth bar shortly after the 60 month battery warranty expires.
Really? You are in Scottsdale, AZ, and you expect the battery capacity warranty to expire based on time (not miles)?
RegGuheert
2011 Leaf SL Demo vehicle
2011 miles at purchase. 10K miles on Apr 14, 2013. 20K miles (55.7Ah) on Aug 7, 2014, 30K miles (52.0Ah) on Dec 30, 2015, 40K miles (49.8Ah) on Feb 8, 2017.
Enphase Inverter Measured MTBF: M190, M215, M250, S280

KJD
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Leaf Number: 15656
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Re: LEAF Advisory Board, the sequel...

Sun Sep 21, 2014 7:21 am

How many of the LAB members drive a LEAF?
2012 SL Delivered 12/08/2011
Sold 05/12/2015
2012 Tesla Model S 85

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jhm614
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Re: LEAF Advisory Board, the sequel...

Sun Sep 21, 2014 1:44 pm

Nice! It is re-assuring to see Nissan is still actively listening to the community. Thanks for working this!
2011 Brilliant Silver SL - 105,000 gasoline free miles so far.
4BL: 06/29/13 @ 27 months, 43,520 miles, 42.56 Ahr. New 12 bar battery: 09/09/13
4BLx2:12/31/16 @ 69 months, 99,475 miles, 42.99 Ahr.

Bob
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Re: LEAF Advisory Board, the sequel...

Sun Sep 21, 2014 5:23 pm

Thank you to all LAB members for listening.

I can't speak for everyone, but many of us want Nissan to be successful with the Leaf and are willing to help other buyers and even help Nissan where we can.

I hope you can also send a message to Nissan that Leaf owners really appreciate technical information and are frustrated that we have to learn things ourselves that Nissan should be willing to tell us. It would be very refreshing if Nissan could step up the technical information flow to owners.

I understand that Nissan is concerned about lawsuits and also concerned about helping their competition. We shouldn't expect Nissan to tell us every trade secret or admit mistakes. But reading this forum should give you a sense that Leaf owners go to great lengths to learn about the vehicle themselves.

You have to assume that Nissan's competitors are doing even more. They are probably buying Leafs from dealers around the country and around the world using secret buyers, and methodically ripping them apart in very specialized shops to learn as much as they can. In my business, that's what we do with our competitors, and your competitors have much more money than we do. There isn't much that will remain secret to them, so why keep secrets from your most loyal customers?

Respectfully,
Bob

KJD
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Re: LEAF Advisory Board, the sequel...

Tue Sep 23, 2014 6:58 am

evchels wrote:As before, the group will be limited in the information it can share here. But we remain happy to hear and convey any feedback you'd like to share with us.

The Nissan quick charge network really needs some attention. Last spring Nissan donated 2 quick charge stations to Salt Lake City. They worked great for about 2 or 3 weeks time, by the end of June they would not work at all and they have been broken all summer long.

ABB and Nissan are both well aware of these machines not working and still nothing has been done to fix these charge stations. Is there anyone at Nissan who gives a ****?
2012 SL Delivered 12/08/2011
Sold 05/12/2015
2012 Tesla Model S 85

mkjayakumar
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Re: LEAF Advisory Board, the sequel...

Tue Sep 23, 2014 11:22 am

What can we learn about the 'recent changes' that you alluded in the first post ?

What is the future of battery production and Leaf in general ?
2011 Leaf, 30K miles, returned after 24 month lease.
Currently leasing 2014 Leaf SV.

evchels
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Re: LEAF Advisory Board, the sequel...

Tue Sep 23, 2014 11:33 am

Thanks for your continued support! :) And for the help many of you have provided here and elsewhere with raising issues, member recommendations, etc.

KJD wrote:How many of the LAB members drive a LEAF?

All except for Brian, who--like Darell last year--is a broadly active EV enthusiast who also brings the perspective of someone who hasn't yet been won over by LEAF/Nissan.

I'll leave it mostly to the members to share their own personal details (or not), but there is a mix of newer LEAF drivers and veterans, at least one two-LEAF household, age range of 20-something to 50-something, and a variety of families and lifestyles. Not surprisingly, professions err toward the tech side, but there are a few others in there too.

All are also well-connected within many LEAF (and other EV) groups around the world. Seven run/moderate LEAF forums and/or clubs in the US, Canada, France, UK, Norway and Japan. Most are also active on Facebook, Twitter, etc. As with the last group, the goal was to create a LAB that itself is diverse, but is also well-equipped to hear and elevate the questions and concerns of the broader community.

SilverLeaf wrote: I love my LEAF, yet am in the group who will lose their fourth bar shortly after the 60 month battery warranty expires. I expect to purchase a newer generation battery if it's available for the 2011 model year LEAF.

The most current (2015) battery will definitely be available to 2011 LEAFs; this was confirmed in the original BRP announcement. We have and will continue to ask for similar "retrofittability" for future batteries (and any larger pack sizes), and plenty of advance warning should that become not feasible at some point in the future. To date, we have only ever been told by Nissan that they will aim for this wherever possible.

We also recognize that there are some who will "just miss" the capacity warranty, and will inquire about possible compromises.

KJD wrote: The Nissan quick charge network really needs some attention...

Already within the new LAB group, this is a resounding theme-- both reliability and growing/improving the network itself--and not just in the US. It was raised in the last group but has understandably grown since, as more chargers have been deployed and have had issues, or haven't been deployed at all in some areas. We will definitely be trying to get more attention focused here. Re issues, any background info about specific manufacturers (ABB in SLC noted!), geographies, etc., or thread pointers sent via PM are appreciated!

mbender
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Re: LEAF Advisory Board, the sequel...

Tue Sep 23, 2014 12:25 pm

evcehls wrote:
KJD wrote: The Nissan quick charge network really needs some attention...
Already within the new LAB group, this is a resounding theme-- both reliability and growing/improving the network itself--and not just in the US. It was raised in the last group but has understandably grown since, as more chargers have been deployed and have had issues, or haven't been deployed at all in some areas. We will definitely be trying to get more attention focused here. Re issues, any background info about specific manufacturers (ABB in SLC noted!), geographies, etc., or thread pointers sent via PM are appreciated!

I agree that this should be a high priority, and thank you for making it one. A well-functioning and well-thought-out QC network doubles the value of a LEAF for me, and I imagine many others.

One important note to keep in mind during the process though, is that, aside from:

  • improved reliability (why not 99.9+% up-time?),
  • quicker turn-around time when they do fail (i.e., days not weeks or months),
  • better/easier (ideally 24/7, unimpeded) access, and
  • more (strategic) locations

more units per location should not be overlooked! At least two usable plugs per location would make sense, and even ameliorate any reliability issues that might linger.

And then also, a couple years down the road, some way to "permanently" unify the various networks -- as EZ-Charge currently does to some extent -- will become nearly mandatory. A subscription for one card that works with all networks would be 1/2 to 1/4 as expensive (and a lot less hassle) than joining all that service any particular area.

I think we all recognize what a challenge this is turning out to be, so good luck to all in coming up with novel solutions!
I think I just felt my paradigm shift.

2012 SL (One of the colors): 2-year lease, 2012+,
2015 S w/QC (A different color): 3-year lease, 2014+,
2017 SV (Same color as 2015 S): 3-year lease, 2017+, lower monthly than either above(!)

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