SageBrush
Posts: 1217
Joined: Sun Mar 06, 2011 2:28 am
Delivery Date: 13 Feb 2017
Location: Colorado

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Fri Sep 22, 2017 12:12 pm

sandeen wrote:
SageBrush wrote:A few days ago another person called in and was told the same, that the assistance program has ended. You can of course call in yourself if you would like to hear the same. Call every day if you want.

Which person was that?

I forgot his name -- he posted a new thread offering up his website to aggregate LeafSpy data.

His post is no better or worse than just calling yourself.
2013 Model 'S' with QC & rear-view camera
Bought off-lease Jan 2017 from N. California with 63.9 Ahr after 22k miles
Car is now enjoying an easy life in Colorado

sandeen
Posts: 113
Joined: Fri May 12, 2017 1:45 pm
Leaf Number: 026685
Location: Minnesota

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Fri Sep 22, 2017 12:46 pm

SageBrush wrote:I forgot his name -- he posted a new thread offering up his website to aggregate LeafSpy data.

His post is no better or worse than just calling yourself.


Yup, this guy.
2012 SL from TX, (mfg 8/12), used, dropped to 8 bars at 43.50 Ahr, 40,601 miles. my daily stats =/= my collected data on 4-bar losers

Roadburner440
Posts: 278
Joined: Sun Feb 12, 2012 2:42 pm
Location: Hampton, VA

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Tue Sep 26, 2017 5:12 pm

Just as a follow up I did get the car back on Saturday, and replacement was done at no cost to me. Battery has definitely been replaced. Dealership had initially told me they fully charged it with QC, so when I get in the car as it was booting it only showed 67 miles. I realized after it booted and only had 7 bars that the QC stops at 80%. Fully charged it at the house Sunday and car showed 94 miles. Got about 100 miles on it so far this week and all looks well. Battery stats according to LEAFDD are 66.13ahr, HX: 99.79, and car has 57,078 miles. Paperwork didn't have a part number for the battery or anything but I can only guess it is the latest chemistry per the settlement awhile back. Telematics are also working great so far. Is awesome to be able to use the Nissan app again.
Steve
2012 Cayenne Red Leaf SL #16790
2016 Chevrolet Volt LT Kinetic Blue
Turned in: 2012 Chevy Volt #2395

nbeker
Posts: 5
Joined: Fri Sep 08, 2017 10:38 am
Delivery Date: 08 Sep 2017

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Mon Oct 02, 2017 11:26 am

I have Nissan Leaf 2012 out of warranty,4th bar dropped in 5 years and 5 months, 37000 miles. I called Nissan Leaf Call Center 877-664-2738 and talked to Brian. He asked for the battery test for opening case. It cost $78. I did. Brian told me he will call back on September 19th at 9 am. Hi didn't call. I leave a message and Brian called me back on October 2nd at 9 am. He contacted my dealer and gave me the same -1/3 of the battery replacement cost. Lost my time and $78 for test because they did nothing. Brian even was not able to give me the clear answer for the final cost. He said I have to ask my dealer.I am still not agree to pay for this because 4th bar dropped after 5 years. They did not replace the battery before 4th bar dropping but this bar dropped after 5 years and 5 months. Why they did not replace the battery before 4th bar dropping under 5 years wattanty?

sandeen
Posts: 113
Joined: Fri May 12, 2017 1:45 pm
Leaf Number: 026685
Location: Minnesota

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Mon Oct 02, 2017 11:29 am

They offered to pay 1/3 of the replacement? That's more than the "nothing" most people have heard lately. That's actually somewhat encouraging.
(They didn't replace it before the 4th bar because they have to draw the line somewhere, and those were the terms of the original warranty).

If they paid 1/3, your cost would be roughly $4k for a $6k job. When I spoke with them, they also mentioned a free financing program for a new battery, which might help.
2012 SL from TX, (mfg 8/12), used, dropped to 8 bars at 43.50 Ahr, 40,601 miles. my daily stats =/= my collected data on 4-bar losers

nbeker
Posts: 5
Joined: Fri Sep 08, 2017 10:38 am
Delivery Date: 08 Sep 2017

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Mon Oct 02, 2017 12:29 pm

[quote="sandeen"]They offered to pay 1/3 of the replacement? That's more than the "nothing" most people have heard lately.
"nothing" because my dealer did it for me before I call them-nothing new.

SageBrush
Posts: 1217
Joined: Sun Mar 06, 2011 2:28 am
Delivery Date: 13 Feb 2017
Location: Colorado

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Tue Oct 03, 2017 12:23 am

nbeker wrote:
sandeen wrote:They offered to pay 1/3 of the replacement? That's more than the "nothing" most people have heard lately.
"nothing" because my dealer did it for me before I call them-nothing new.


Maybe. It depends on whether the Nissan discount of ~ $2000 is in addition to the dealer discount. In your shoes I would call the dealer and say something like "Great news! Nissan is going to pay $2000 of the bill we talked about earlier. So what will my final bill be ?"
2013 Model 'S' with QC & rear-view camera
Bought off-lease Jan 2017 from N. California with 63.9 Ahr after 22k miles
Car is now enjoying an easy life in Colorado

nbeker
Posts: 5
Joined: Fri Sep 08, 2017 10:38 am
Delivery Date: 08 Sep 2017

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Wed Oct 18, 2017 2:28 am

I was disappointed because we bought this car as used car a couple of years ago and Nissan dealer did not explain to us that Nissan Leaf battery will have degradation early. They did not care of our satisfaction for their services. This car has only 37000 and we have to buy a new battery for more than $5000 after using this car for two years. They gave us 1/3 for replacement and because we were not agree, they say we have to pay full cost now. They lied when they sold this almost dead car to us because they did not say we need pay $5000+ after two years of using this car with no metter how many miles we will drive...Nissan did not care for customers I will never buy another Nissan.

cwerdna
Gold Member
Posts: 7067
Joined: Fri Jun 03, 2011 4:31 pm
Delivery Date: 28 Jul 2013
Location: SF Bay Area, CA

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Wed Oct 18, 2017 2:49 am

^^^
Unfortunately, sometimes salespeople don't know or they're just trying to make a sale.

There's plenty of info here on MNL and it is known that Leafs built before 4/2013 have crappy batteries in terms of degradation. We have no idea how many bars it had when you bought it and whether you'd get to 8 bars in time, which is mainly influenced by climate.

If you had monitored battery status via Leaf Spy, you could've asked around and possibly taken actions to speed up degradation to make it hit 8 bars before capacity warranty expiration (e.g. leave at 100% charge in the heat, ship car to Phoenix, etc.)
nbeker wrote:I have Nissan Leaf 2012 out of warranty,4th bar dropped in 5 years and 5 months, 37000 miles.
...
Why they did not replace the battery before 4th bar dropping under 5 years wattanty?

Because the terms of the capacity warranty at viewtopic.php?t=13192 state
In addition to the existing lithium-ion battery coverage provided under the Nissan Electric Vehicle Limited Warranty for defects in materials or workmanship, the lithium-ion battery for your 2011 or 2012 Nissan LEAF is now also warranted against capacity loss below nine (9) bars (or approximately below 70 percent) as shown on the vehicle’s battery capacity level gauge for a period of 60 months or 60,000 miles, whichever comes first.

You lost it 5 months too late. The capacity warranty expired by then. Nissan wasn't legally obligated per the warranty that came about due to the Klee class action lawsuit settlement to help unless you lost the 4th capacity bar before expiration.

'13 blue Leaf SV w/premium package (owned)
'13 blue Leaf SV w/QC + LED & premium packages (lease over, car returned)
'06 Prius

SageBrush
Posts: 1217
Joined: Sun Mar 06, 2011 2:28 am
Delivery Date: 13 Feb 2017
Location: Colorado

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Wed Oct 18, 2017 8:44 am

nbeker wrote:I was disappointed because we bought this car as used car a couple of years ago and Nissan dealer did not explain to us that Nissan Leaf battery will have degradation early.

Your degradation is right about what Nissan expected. Why do you think the warranty period was chosen to be 5 years ?
Hopefully you were smart enough to buy the car cheap.

Frankly, it is easy to end up with a bad deal in a LEAF. A good deal requires a reasonable amount of knowledge about the car to avoid buying a degraded battery, knowing how local climate is going to age the battery, and willingness to look after the battery. AND an understanding that these are not long lived cars and should be valued as such.
2013 Model 'S' with QC & rear-view camera
Bought off-lease Jan 2017 from N. California with 63.9 Ahr after 22k miles
Car is now enjoying an easy life in Colorado

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