Page 29 of 29

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Thu Apr 19, 2018 11:49 am
by DaveinOlyWA
NissanClient73 wrote:Correct. I have no written prove that extended warranty covers the battery degradation. Although, I have a prove that the case was opened for “battery replacement under warranty”. It was opened by Nissan. I believe that Nissan should reopen the case and fulfill their original promise to replace the battery.


Why open a case if there is nothing to decide or discuss? If it were that easy, they would have simply ordered a battery, right?

I am guessing they were looking into the discounted exchange program which was active at the time. You did need to ask for that.

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Thu Apr 19, 2018 2:03 pm
by Valdemar
The fact a case was opened means very little. My case was opened but promptly closed. I had to fight through BBB to get the pack replaced.

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Mon Apr 23, 2018 12:51 am
by GerryAZ
When I purchased my 2011 and again when I purchased my 2015 I was required to sign and date Nissan disclosure forms discussing battery deterioration (one document) and range under various conditions (another document). I suspect everyone did (whether they read them or not). My 2011 traveled 71.8 miles during the Phoenix Range Test (Silver 679) when it had 10 capacity bars (2 lost) at 100 km/hr (about 62 mi/hr) with no HVAC use. That is quite close to the 73 miles listed on the window sticker even with significant capacity loss. I also drove it over 100 miles on a charge after the battery was replaced (just so I could say that it is possible) at slow speed.

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Mon Apr 23, 2018 12:54 am
by cwerdna
GerryAZ wrote:When I purchased my 2011 and again when I purchased my 2015 I was required to sign and date Nissan disclosure forms discussing battery deterioration (one document) and range under various conditions (another document). I suspect everyone did (whether they read them or not).

I leased a '13 for 2 years back in July 2013 and I think I still have a folder with that paperwork, not filled out and not signed.

I full well knew what I was getting into since I've been here in mid-2011, knew about the Phoenix capacity loss fiasco and loaned some equipment to surfingslovak for the range test before he flew over to Phoenix. I met at Turbo3's house :) as he lives very near me.

I am pleasantly surprised that the 4/2013+ batteries seem to be holding up better than the crap pre-4/2013 batteries. I had no way of knowing that when I leased the above lease. I believe it wasn't really known either when I bought my used 5/2013 built '13 in July 2015. Back then, I figured I'd be done more capacity bars than am I now. I only lost my 1st bar in Nov 2017 at ~46K miles.

Re: Nissan "Out-of-Warranty" support for battery pack degradation

Posted: Mon Apr 23, 2018 2:41 am
by LeftieBiker
I am pleasantly surprised that the 4/2013+ batteries seem to be holding up better than the crap pre-4/2011 batteries. I had no way of knowing that when I leased the above lease. I believe it wasn't really known either when I bought my used 5/2013 built '13 in July 2015. Back then, I figured I'd be done more capacity bars than am I now. I only lost my 1st bar in Nov 2017 at ~46K miles.


I think it was the Fall of 2015 that the auction listed was posted that gave the first indication here that the early 2013 builds were crap. BTW, I just did my last LeafSpy reading on my "ANA" (named by the NY DMV via license plate) before I turn her in soon, and the numbers are as follows:

SOH = 88.91%

Hx = 85.92

AH = 58.15

I had no idea how lucky I was getting an April build! Only ~12-14% capacity lost over 5 years.