Pipcecil
Well-known member
I am curious how car charging (blink) networks are doing since blink went bankrupt and car charging took over. I am not interested in home units but public units. Ever since blink went bankrupt and car charging purchased it, things have been going down hill in DFW. I will admit, despite Blink's poor customer service and poor reliability of their units (especially matching with their maps in status), car charging isn't doing any better and is doing worse.
1) Blink would repair units in a timely fashion, if you reported a unit down, they would fix it within a week maybe two. But almost always in a week. Car Charging has not repaired one unit since they acquired Blink, despite some units being down for almost a half a year (these are just level 2's) and in high usage areas.
2) Blink was decent at updating the online maps to reflect changes in stations (stations moving, new stations added, etc. - although station status wasn't always updated correctly). Since car charging took over, nothing has changed, despite the fact that stations have moved locations (map still shows in old location and still available!) and some have been removed! Not a single thing has changed in their online mapping
3) While Blink was pretty bad on the constumer service end many times (sorry the 4 units you tried to access are down and your a the turtle stage, but there is another unit 20 miles away at a dealership [its sunday they are closed in texas], you can charge there). But at least when it came to accepting station repairs they would get on it, tell you time frame, and sometimes even contact you when the station was availalbe again. All I can get now is "its on the list to be repaired" - even if its been on the list for 6 months, they can't tell me anything more.
So far, I have been dissapointed in Car Charging's handling of Blink. Yea, there was probably a big mess, but at least they could improve the customer interface problems. They are supplying a service and if you can't even do well on that, it doesn't matter if you are doing oodles of restructuring behind the scene - you still need to supply that service well.
Is the situation better in other areas? Has Car Charging gotten its act together and doing well in more popular plug-in areas like California? I didn't know if Texas or DFW was just a black sheep and everyone was experiencing awesomeness or if everyone is having the same crap we are dealing with.
1) Blink would repair units in a timely fashion, if you reported a unit down, they would fix it within a week maybe two. But almost always in a week. Car Charging has not repaired one unit since they acquired Blink, despite some units being down for almost a half a year (these are just level 2's) and in high usage areas.
2) Blink was decent at updating the online maps to reflect changes in stations (stations moving, new stations added, etc. - although station status wasn't always updated correctly). Since car charging took over, nothing has changed, despite the fact that stations have moved locations (map still shows in old location and still available!) and some have been removed! Not a single thing has changed in their online mapping
3) While Blink was pretty bad on the constumer service end many times (sorry the 4 units you tried to access are down and your a the turtle stage, but there is another unit 20 miles away at a dealership [its sunday they are closed in texas], you can charge there). But at least when it came to accepting station repairs they would get on it, tell you time frame, and sometimes even contact you when the station was availalbe again. All I can get now is "its on the list to be repaired" - even if its been on the list for 6 months, they can't tell me anything more.
So far, I have been dissapointed in Car Charging's handling of Blink. Yea, there was probably a big mess, but at least they could improve the customer interface problems. They are supplying a service and if you can't even do well on that, it doesn't matter if you are doing oodles of restructuring behind the scene - you still need to supply that service well.
Is the situation better in other areas? Has Car Charging gotten its act together and doing well in more popular plug-in areas like California? I didn't know if Texas or DFW was just a black sheep and everyone was experiencing awesomeness or if everyone is having the same crap we are dealing with.