miguy
Posts: 7
Joined: Sun Apr 03, 2011 9:55 am

Home charger failed - how long until it's repaired?

Tue Aug 21, 2012 4:41 pm

What are people's experiences with getting a repair? My unit failed completely last night (in a reboot loop), and I called in early this morning PDT. When I called back this afternoon, they said that it had been escalated to field support, and I'd hear back at some point.

Looks like it won't be today - how long has it generally taken others to get their units repaired?

thankyouOB
Posts: 3583
Joined: Mon Feb 21, 2011 11:14 am
Delivery Date: 30 Apr 2011
Leaf Number: 1442
Location: Coastal LA

Re: Home charger failed - how long until it's repaired?

Tue Aug 21, 2012 4:44 pm

are you talking Blink?
they are usually there the next AM in LA.
may reserve/delivery 4/30/11
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ECOtality/LADWP/ Blink 4/4/11
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Gardena Nissan, msrp -1k
red SL with etec L3
SOLAR POWERED since 2008

miguy
Posts: 7
Joined: Sun Apr 03, 2011 9:55 am

Re: Home charger failed - how long until it's repaired?

Tue Aug 21, 2012 4:47 pm

Yep - this is Blink. Luckily, work provides a charger, and I can handle a roundtrip on a single charge.

grommet
Posts: 349
Joined: Wed Aug 11, 2010 9:57 am
Delivery Date: 03 Jun 2011
Leaf Number: 3612
Location: Silicon Valley

Re: Home charger failed - how long until it's repaired?

Tue Aug 21, 2012 5:12 pm

For me, their contractor wanted to come same day... but I was busy. They appeared next morning, sharp.

gaswalla
Posts: 154
Joined: Mon Apr 09, 2012 6:07 pm
Delivery Date: 24 Jun 2011
Leaf Number: 5012
Location: Coastal San Diego

Re: Home charger failed - how long until it's repaired?

Tue Aug 21, 2012 8:45 pm

you guys are lucky.. I have had to wait 2-4 days in the past.. the stupid thing has broken 4 times in past 15 months.

grommet
Posts: 349
Joined: Wed Aug 11, 2010 9:57 am
Delivery Date: 03 Jun 2011
Leaf Number: 3612
Location: Silicon Valley

Re: Home charger failed - how long until it's repaired?

Tue Aug 21, 2012 9:04 pm

I only had one repair: the notorious SD card failure. All has been well beyond that. (Well, other than the ridiculous reboots with the old firmware last year... never messed up charging, though.)

saintyohann
Posts: 123
Joined: Tue Sep 13, 2011 1:31 am
Delivery Date: 14 Sep 2011
Location: San Diego Area

Re: Home charger failed - how long until it's repaired?

Tue Aug 21, 2012 9:16 pm

I Waited from November until February, but that was because they were sure that the issue was software and the patch would be out 'next week,' forever. Call everyday and be insistent.

gaswalla
Posts: 154
Joined: Mon Apr 09, 2012 6:07 pm
Delivery Date: 24 Jun 2011
Leaf Number: 5012
Location: Coastal San Diego

Re: Home charger failed - how long until it's repaired?

Tue Aug 21, 2012 10:06 pm

This is a good reason to go out and get the EVSE upgrade... no more depending on a company that will be out of business soon (look at their stock performance)

miguy
Posts: 7
Joined: Sun Apr 03, 2011 9:55 am

Re: Home charger failed - how long until it's repaired?

Tue Aug 21, 2012 10:19 pm

I got a call from ecotality tonight around 9PM. The soonest they can come out is Friday morning. So that's 3 full days from when I reported the issue. Good thing I'm not totally reliant on them.

I do think i'll be getting the upgrade as backup.

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