rayslin
Posts: 1
Joined: Mon Jan 09, 2017 12:23 pm
Delivery Date: 09 Jan 2017

Re: Importing US Leafs to Canada - CARWINGS

Mon Jan 09, 2017 12:26 pm

hey There, I have the same issue as you, It stopped working over the weekend. I called nissan connect support and they have no answer for me.
Ill keep digging and try to find a solution ( because not being able to start climate control or not being able to see if it is charging correctly is not acceptable ) and If I find something ill post it here. please do the same

Jon

triflic
Posts: 5
Joined: Tue Jan 10, 2017 2:03 pm
Delivery Date: 10 Jan 2017
Leaf Number: 026057

Re: Importing US Leafs to Canada - CARWINGS

Tue Jan 10, 2017 2:09 pm

I am also in this situation. I lost access to NissanConnect Canada on January 3, 2017.

OAKVILLE NISSAN is not interested in pursuing getting me a USA Telematics system for replacement, as they say it cannot be ordered from their computer system. I'm not entirely sure they would be able to program the 3G or not. They insist that it is impossible to install a Canadian system in the vehicle, becase...get this...THE METRIC SYSTEM.

Currently I'm pursing emails to evcustomersupport@my-nissan-usa.com. I've called the NISSAN CONNECT website, and the only advice was for me to drive to BUFFALO and have it replaced there. This is not a terribly convenient option for me, logistically.

I look forward to anyone who comes up with a solution, and affordable one, I don't want to spend any more than US$200 to fix this...

Cheers.
2012 USA LEAF owner in Canada.

Canuck
Posts: 16
Joined: Tue Sep 23, 2014 1:09 pm
Delivery Date: 0- 0-2012

Re: Importing US Leafs to Canada - CARWINGS

Tue Jan 10, 2017 10:54 pm

Same here - my last connect was January 4, 2017 -- 2012 Nissan Leaf SL imported from the States. I will contact the Nissan dealer in Langley BC and see what they say. It's not too difficult for me to go down the States to get it upgraded if that's what must be done, as long as it still works in Canada. The funny thing is that my Tesla is going in for the LTE upgrade (from 3G) next week.

triflic
Posts: 5
Joined: Tue Jan 10, 2017 2:03 pm
Delivery Date: 10 Jan 2017
Leaf Number: 026057

Re: Importing US Leafs to Canada - CARWINGS

Thu Jan 12, 2017 1:11 pm

Been having some delightful (read: frustrating) conversations with both Nissan Canada and Nissan USA regarding this issue. Basically, Nissan Corporate has told me to either bring the car to the USA, or go take a hike. I have 32 minutes of audio with their various levels of customer support saying in essence, "we are not interested in helping you."

I have asked the following:

Question: "Can a Canadian TCU be installed in the vehicle?" Answer: No. (no detailed technical reasons why, just trust us.)

Question: "Can you have a US TCU unit shipped to a Canadian dealer to install?" - Answer: If you contact the dealer, arrange to pay the shipping, and you ask a Canadian dealership to install the unit, and you pay for everything without any US subsidy. Then, it might work.

Question: "Can I talk directly to a Telematics technician and possibly get detailed answers?" Answer: HahahahahahahaHAHAHAHA. No. (Although dealerships have this privilege, customers do not.)

Question: "Are you in any way willing to be proactive in your customer service to help what is a pretty oddball situation, with any number of relative straight-forward fixes?" Answer: Have a nice day, sir, this is certainly not our problem.

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