MIRANDAJ
Posts: 1
Joined: Sat Dec 07, 2013 6:09 pm
Delivery Date: 07 Dec 2013

Bad Experience: Mid City Nissan Dealership

Sat Dec 07, 2013 10:59 pm

My husband and I were so excited about leasing a Leaf -- until we went to the Mid City Nissan Dealership in Chicago. I'm posting below the complaint e-mail we sent to the dealership last Thursday evening. They haven't yet bothered to respond. If anyone has dealers in the Chicagoland area to recommend, please let us know. This experience has made us more concerned about the Leaf, but we are still considering it.

Miranda

--

Adelita,

I wanted to let you know that I remain interested in leasing a Nissan Leaf, but I am very disappointed with my experience at your dealership. I called in advance of coming in and was told that the dealership was leasing a Leaf for 36 months for $199 per month. I also saw the same deal on your website. I was encouraged to come into the dealership to discuss. When I arrived, my husband and I were asked if we had an appointment (although we had never been told that one was necessary). We were left to wait while a sales associate was located. The sales associate with whom we were paired (not yourself-- clearly this is an automated e-mail and not a personalized one) was very nice, but he was admittedly inexperienced and not knowledgeable about the Leaf. As a result, we were left waiting for significant periods of time while he looked up responses to our questions and checked on the financing information. We ultimately had to leave to go pick up our son from daycare and were left feeling as though the dealership did not value our time, even though my husband and I had both taken time off of work to go look at cars together.

Our real concern is with the information we were given about the cost of the Leaf. When we inquired about the cost of leasing the leaf, all of a sudden the deal changed from what was advertised on the dealership's website and the information I had been given on the phone that morning -- the cost changed to $199/month for a 24 month lease and $230 per month for a 36 month lease. In addition, we were unable to get any of the other legally mandated lease disclosure information nor any information in writing. We were told that someone would follow-up with us the next day with more information. Although you are ostensibly a "no pressure" dealership, we were told by someone who appeared to be a manager that the dealership could only guarantee us the deal until the end of the day and that you were not sure if Nissan would renew the deal. This is despite the indication on the website that the deal would be continuing until 1/2/14.

When you followed-up with us the next day to ask about our experience, you had no additional information so clearly our requests were not communicated. You did then (reluctantly it seems) call us back with the information we requested, but the deal was still substantively worse than what was on the website. It appeared that it didn't occur to the dealership that we had looked at your website, so you were trying to profit off of our ignorance. In addition, you indicated that there "may be" a discount with the DMV on license plates but apparently could not be bothered to check that information with the DMV before calling us.

On the other hand, when we went to the Toyota dealership in La Grange to inquire about leasing a Prius, we were matched with a sales associate very knowledgeable about the Prius and our financing options. We were given written information regarding the cost of the lease that we could review at home. Plus, the price for a lease of a 2013 Prius V was comparable to a 2013 Nissan Leaf, despite the Leaf's range limitations and smaller size. We were also given the option of rolling the sales tax into the lease price which your dealership never gave us. More importantly, we felt that we were at a dealership that valued us as customers.

While we appear young, both my husband and I are working professionals with good credit. We are new homeowners who are careful about our purchases, but we are serious about buying or leasing a vehicle and are trying to get the best value for our money. I am not sure why the dealership did not take us seriously. If we were treated like this before we purchased a vehicle, I can only guess how we would be treated after we signed on the bottom line.

We are continuing to car shop but do not plan on doing so at your dealership. I also plan on leaving a review on Google reviews or Yelp to warn other potential customers away from your establishment. Potential car purchasers (electric vehicle or not) deserve better.

LeftieBiker
Moderator
Posts: 12016
Joined: Wed May 22, 2013 3:17 am
Delivery Date: 30 Apr 2018
Location: Upstate New York, US

Re: Bad Experience: Mid City Nissan Dealership

Sat Dec 07, 2013 11:16 pm

Not all that unusual, I'm afraid. Happily not all dealerships are like that, but many are. BTW, if you are interested in a Prius, I suggest you look at the Prius PHEV and see if there are any incentives to lease one. Ours gets amazing fuel economy - like 80+ MPG in warm weather and up to 70 MPG (and as low as 41) in cold. It sounds like you aren't sold on the Leaf. I suggest you read a few relavant topics here to help you decide, as salespeople will be worse than useless.
Scarlet Ember 2018 Leaf SL W/ Pro Pilot
2009 Vectrix VX-1 W/18 Leaf modules, & 3 EZIP E-bicycles.
PLEASE don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

User avatar
DNAinaGoodWay
Posts: 2768
Joined: Mon Dec 17, 2012 1:43 am
Delivery Date: 03 Dec 2012
Leaf Number: 23156
Location: Central Massachusetts

Re: Bad Experience: Mid City Nissan Dealership

Sun Dec 08, 2013 8:14 am

Why let one dealer get you down, when there are so many more that will totally depress you?

Try this: go here, http://www.nissanusa.com/nissandealers/ ... anguage=en

Send the same email to all the ones within LEAF range of you, detailing what you want, offering a lowball starting price, and play from there.

You'll soon find the better dealers, and who has time to visit or call 20 or 30 of them?
'12 SL last reading @ 2 yr, 22k, 260 GIDs, 62.35 Ahr

'15 SV w/QC, Mfd 5/14, Leased 8/14, 292 GIDs, 64.38 Ahr when new
@ 36 months, 34k, 270 GID, 57.49 Ahr

'17 Bolt LT



6.72 kW Array

r1234567
Posts: 87
Joined: Thu Mar 21, 2013 4:09 pm
Delivery Date: 21 Mar 2013
Location: Chicago, IL

Re: Bad Experience: Mid City Nissan Dealership

Sun Dec 08, 2013 12:39 pm

I found most of the Nissan dealers in Chicagoland were very difficult to deal with when getting our Leaf. We bought ours from Rosen Nissan in Gurnee and couldn't be happier. PM if you want our salesman's name.

greengate
Posts: 544
Joined: Mon Feb 04, 2013 9:31 pm
Delivery Date: 04 Feb 2013
Location: Wilmette, IL

Re: Bad Experience: Mid City Nissan Dealership

Sun Dec 08, 2013 2:43 pm

MIRANDAJ wrote:My husband and I were so excited about leasing a Leaf -- until we went to the Mid City Nissan Dealership in Chicago. I'm posting below the complaint e-mail we sent to the dealership last Thursday evening. They haven't yet bothered to respond. If anyone has dealers in the Chicagoland area to recommend, please let us know. This experience has made us more concerned about the Leaf, but we are still considering it.

Miranda

--

Adelita,

I wanted to let you know that I remain interested in leasing a Nissan Leaf, but I am very disappointed with my experience at your dealership. I called in advance of coming in and was told that the dealership was leasing a Leaf for 36 months for $199 per month. I also saw the same deal on your website. I was encouraged to come into the dealership to discuss. When I arrived, my husband and I were asked if we had an appointment (although we had never been told that one was necessary). We were left to wait while a sales associate was located. The sales associate with whom we were paired (not yourself-- clearly this is an automated e-mail and not a personalized one) was very nice, but he was admittedly inexperienced and not knowledgeable about the Leaf. As a result, we were left waiting for significant periods of time while he looked up responses to our questions and checked on the financing information. We ultimately had to leave to go pick up our son from daycare and were left feeling as though the dealership did not value our time, even though my husband and I had both taken time off of work to go look at cars together.

Our real concern is with the information we were given about the cost of the Leaf. When we inquired about the cost of leasing the leaf, all of a sudden the deal changed from what was advertised on the dealership's website and the information I had been given on the phone that morning -- the cost changed to $199/month for a 24 month lease and $230 per month for a 36 month lease. In addition, we were unable to get any of the other legally mandated lease disclosure information nor any information in writing. We were told that someone would follow-up with us the next day with more information. Although you are ostensibly a "no pressure" dealership, we were told by someone who appeared to be a manager that the dealership could only guarantee us the deal until the end of the day and that you were not sure if Nissan would renew the deal. This is despite the indication on the website that the deal would be continuing until 1/2/14.

When you followed-up with us the next day to ask about our experience, you had no additional information so clearly our requests were not communicated. You did then (reluctantly it seems) call us back with the information we requested, but the deal was still substantively worse than what was on the website. It appeared that it didn't occur to the dealership that we had looked at your website, so you were trying to profit off of our ignorance. In addition, you indicated that there "may be" a discount with the DMV on license plates but apparently could not be bothered to check that information with the DMV before calling us.

On the other hand, when we went to the Toyota dealership in La Grange to inquire about leasing a Prius, we were matched with a sales associate very knowledgeable about the Prius and our financing options. We were given written information regarding the cost of the lease that we could review at home. Plus, the price for a lease of a 2013 Prius V was comparable to a 2013 Nissan Leaf, despite the Leaf's range limitations and smaller size. We were also given the option of rolling the sales tax into the lease price which your dealership never gave us. More importantly, we felt that we were at a dealership that valued us as customers.

While we appear young, both my husband and I are working professionals with good credit. We are new homeowners who are careful about our purchases, but we are serious about buying or leasing a vehicle and are trying to get the best value for our money. I am not sure why the dealership did not take us seriously. If we were treated like this before we purchased a vehicle, I can only guess how we would be treated after we signed on the bottom line.

We are continuing to car shop but do not plan on doing so at your dealership. I also plan on leaving a review on Google reviews or Yelp to warn other potential customers away from your establishment. Potential car purchasers (electric vehicle or not) deserve better.


I stand 100% behind The Autobarn in Evanston, where I bought my Leaf.

Ask for Martin, who is the Leaf specialist..inside and out.

Richard Kirkpatrick is the Nissan General Manager and he is totally dedicated to the Leaf.

If you are in any manner unhappy with them, he would WANT to know about it.

PM me if you want any further information.

Phatcat73
Posts: 473
Joined: Fri Feb 08, 2013 2:44 pm
Leaf Number: 401511
Location: Buffalo Grove, Il

Re: Bad Experience: Mid City Nissan Dealership

Wed Dec 18, 2013 7:01 pm

Rosen Nissan up in Gurnee. Rob Myers. I'd buy my next car from him based on my initial purchase. Very educated and not pushy.
2018 Tesla Model 3 AWD
2016 SV; leased 20-Jan-17, 25k, 88% SOH; 20-May-19
2015 S; purchased 29-July-14, moved to AZ Nov-2014, 22k, 82% SOH; 01-Mar-18
Solar Array: [url]https://enlighten.enphaseenergy.com/pv/public_systems/VHKv1444344/overview[l]

Return to “Central USA”