af306
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Joined: Tue Dec 04, 2012 1:01 pm
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Leaf Number: 001343

Touch screen

Tue Dec 04, 2012 1:50 pm

Hello everyone.

I've had my Leaf for 19 months and 11,000 miles. I love the car, and have had no problems other than a flat tire! (I hate my charger, but that's another story).

I have a problem (caused by a human, not the car) which is that I broke the touch screen. In this case, it seems that if one needs a new spark plug, Nissan will be happy to sell one a new engine. Nissan want to replace the whole unit for $3,600. I know the screen is made by Clarion, and I'm hoping I can buy just the replacement screen. Does anyone know how I can find out the Clarion part number, or even where I can buy the screen.

I'd be very grateful for any leads anyone may have. Thank you

AF306

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DeaneG
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Re: Touch screen

Tue Dec 04, 2012 2:13 pm

Did you break the touch screen by punching it during the Carwings(TM) confirmation? That almost happens to mine a lot.
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davewill
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Re: Touch screen

Tue Dec 04, 2012 2:31 pm

What exactly is broken about it?
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af306
Posts: 5
Joined: Tue Dec 04, 2012 1:01 pm
Delivery Date: 03 Dec 2011
Leaf Number: 001343

Re: Touch screen

Tue Dec 04, 2012 4:55 pm

I learned to avoid venting my frustrations on delicate electronics (though CarWings has brought me close to tears), so no, it wasn't a punch that broke the screen. It was almost as stupid. I use my car as a truck sometimes, and an errant piece of plywood slid forward during braking (breaking) and tapped the screen low in the center, causing a big spiderweb in the glass under the plastic overlay. Now the "touch" part of the touch screen doesn't work. It doesn't render the car inoperative, just any and all functions of the touchscreen cannot be used.

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davewill
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Re: Touch screen

Tue Dec 04, 2012 6:09 pm

If you can disassemble it, you may find part numbers that would allow you to source a replacement. I can't recall anyone on here having done so.
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af306
Posts: 5
Joined: Tue Dec 04, 2012 1:01 pm
Delivery Date: 03 Dec 2011
Leaf Number: 001343

Re: Touch screen

Tue Dec 04, 2012 6:16 pm

It seems I have had success. I ordered a replacement touchscreen from PacParts.com for $22.19. This is separate from the LCD screen which is $152, which I hope I don't need. It's going to be a while before it gets here (before I can verify it's going to work). They recommended getting the screen fitted by a Clarion dealer (probably a good idea, as there'll be a steep learning curve for the novice that I am). As the car works fine, I can easily wait, rather than paying the $2,400 to $3,600 that Nissan are quoting for an entire new unit.

Cheers

EricBayArea
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Re: Touch screen

Tue Dec 04, 2012 7:02 pm

Very interesting. It would be great if you could put the specific part numbers you ordered, if they are in fact the correct parts (once you receive them, obviously) and what you managed to do about installation.

It's an unfortunate situation, for sure, but hopefully we can all learn from your experience.
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GlennD
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Re: Touch screen

Tue Dec 04, 2012 7:11 pm

The dealer always replaces whole units. Its faster and there is no delay waiting for the repaired unit. It might be that you can send the unit to Clarion for repair. When I had a Honda people sent their broken OEM navs to the mfg for much less.

While you and I might take apart the unit and repair it the dealer always replaces a whole assembly. The techs are not electronic techs, they are skilled auto mechanics. There is a major difference. In my field the trend is to FRU instead of really fixing the problem. The days of a skilled tech stripping down the unit to component level are far gone. At most it is someone in China looking at an automated tester that has all of the skill. It tells you what to replace and waits for a retest.
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af306
Posts: 5
Joined: Tue Dec 04, 2012 1:01 pm
Delivery Date: 03 Dec 2011
Leaf Number: 001343

Re: Touch screen

Thu Dec 13, 2012 11:12 pm

Here's the touch screen news.

Good news: you do not have to replace the whole nav / radio / cd unit for $3600 just because your touch screen is cracked. The replacement screen is $22.19!

Bad news: the replacement screen is tricky to fit.

Touch screen is made by Clarion. Clarion Part number Qy7200Na

SKU: 930780649378.

I purchased my replacement touch screen from PacParts, Inc (http://www.pacparts.com) who were very slick and easy to deal with, and I highly recommend them. Price was $22.19.

PacParts phone number is 800 421 5080 or 310 515 0207.

If your actual LCD screen (under the touch screen) is damaged, a replacement part is also available from PacParts. SKU: 9300467159977, $152.36.

You need a #2 Philips screwdriver to get the nav. unit out of the dash, and a #0 Philips to dismantle the screen bezel to replace the touch screen. *BUT*, as the touch screen is tricky to fit, most people would probably be better off having the touch screen replaced at a Clarion service center. Service centers can be found under the support tab on http://www.clarion.com, then click on "service"

http://www.clarion.com/us/en/support/service/index.html

I hope this information is found by those unfortunate enough to have broken their touch screen before they fall into despair and spend the $3,600 for a new box from Nissan.

Adrian

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mwalsh
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Re: Touch screen

Fri Dec 14, 2012 4:59 am

Nice info, thanks!
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