I bought a used 2016 Leaf SV from CarMax a month ago. I could not connect. I called Nissan customer service and got the vehicle's account transferred to me. I already had a Nissan Connect account from my previous 2013 Leaf. Still couldn't connect after successful connection notice in the car. Nissan customer service said to take to dealer to get TCU reset.
Dealer service department kept trying to convince me that problem was iPhone until the one and only Leaf technician showed up. He plugged it in and found that it was turned off. He turned it on and I could connect.
However, I continually get the message from the app that it can't complete request due to weak cell reception. I can connect from my desktop computer, but continually get errors from the iPhone app. Curiously, I can connect from the iPhone using the full website NissanConnect. Apparently, the app is little buggy. I can get it to work sometimes by logging out and logging back in. Once, I deleted the app and reinstalled it to get it to work.
Other observations is that Carwings was compromised. Someone hacked it. In response Nissan disconnected all 2016 Carwings accounts and replaced it with the Nissan EV app. The replacement app is not only buggy, it has less functionality. You can no longer thumbs up on your Pandora songs.
2013 Cayenne Red Leaf SL ordered April 3rd Delivered April 17, 2013 2-yr lease ended
2016 Pearl White Leaf SL Premium April 14, 2017
Siemens VersiCharge 240V 30A EVSE
2017 Volvo XC60 Inscription