Philipr144
Posts: 22
Joined: Fri Jul 07, 2017 4:19 am
Delivery Date: 05 Jul 2017
Location: Bakersfield Ca

Free battery replacement coupon??

Tue Jul 18, 2017 5:09 pm

I called Nissan leaf HQ to ask if my used Nissan leaf battery had been replaced by previous owners, just to get an idea of the cars history.

He stated he had good news and better news. Good news being no it hadn't been replaced. Better news was it had an open coupon for a free battery replacement. He said a select few Leafs that were sold in hot climates got this coupon for a battery replacement.
I called my local dealer like he advised me, they knew nothing about it. They said because my battery is at 75% SOH they wouldn't even look up my case number that Nissan HQ gave me.

Campaign PC496
Customer Satisfaction Initiative
Battery Replacement Certificate
24kw batteries previously replaced(he said in my case it applies even though it wasn't replaced) eligable owners up until dec 2021.
Battery is new chem that withstands heat better.

I asked him what makes you eligible as my mileage is 67k, he said my VIN makes me eligible and that is all that they require. I wasn't sure if it was the same 5year/60k warranty or not. He assured me it was separate. It sounds too good to be true but i hope this forum can help me with this since the dealer has not.

He told me to tell the dealer to look up the case number, he also said its campaign PC496 and to open "SERVICE COM" and do a VIN lookup which will show the same information. He said Nissan HQ has final say and they said its eligible so obviously I want a free battery but i cannot get my local dealer to even acknowledge the information i got.

So i ask, has any one heard of this? Am i misunderstanding the typical warranty? Does any one have access to service com to look my vehicle up?

Case #27786132

I hope some one can help me with this. Thanks in advance.

-Philip
2011 Leaf 76% SOH 212Gids 50ah 66.3k miles 10 bar

DarthPuppy
Posts: 483
Joined: Sun Aug 11, 2013 8:45 pm
Delivery Date: 11 Aug 2013

Re: Free battery replacement coupon??

Tue Jul 18, 2017 9:55 pm

Guess Nissan has very little in the way of customer satisfaction requirements of their dealers? I'd think another call to Nissan corporate should result in a change of heart by the dealer.

If not, I'm reminded of an experience my brother had with his Tesla sitting in the repair shop for months waiting for parts. An inquiry to the Calif. Dept of Consumer Affairs (I think that is the one he said regulates dealer repair shops) and the repairs finally got started and completed promptly once their inspector showed up to inquire why they couldn't fix the car. Part of being a dealer is that you effectively get a monopoly on xx product in a local market. But along with that comes some accountability for actually servicing customers with xx product. Some just need a little reminding of their obligations.

DarthPuppy
Posts: 483
Joined: Sun Aug 11, 2013 8:45 pm
Delivery Date: 11 Aug 2013

Re: Free battery replacement coupon??

Tue Jul 18, 2017 10:04 pm

Of course, if you are in Bakersfield, it looks like your dealer may be the only option within driving range of your used 24kwh Leaf. So,
1) they truly do have a monopoly on servicing your Leaf;
2) you might need that dealer to be in a good mood towards you as they have ways to make you suffer when they have your car if they are so inclined;
3) you might want to pick your battles...

cwerdna
Gold Member
Posts: 7262
Joined: Fri Jun 03, 2011 4:31 pm
Delivery Date: 28 Jul 2013
Location: SF Bay Area, CA

Re: Free battery replacement coupon??

Tue Jul 18, 2017 10:23 pm

Battery capacity is measured in kWh, not kw.

This sounds like the "hot battery" coupon that was referred to years ago. The "hot battery" that was in testing presumably is one and the same as the "lizard" battery that first became equipped on 2015 Leafs (search viewtopic.php?t=17168 for lizard).

Here are example references to it (by searching MNL for hot battery coupon). Search for coupon.
viewtopic.php?p=335988#p335988
viewtopic.php?t=14095
viewtopic.php?p=373230#p373230
viewtopic.php?p=363058#p363058
viewtopic.php?p=344957#p344957
viewtopic.php?p=375365#p375365

This is not a complete list. I don't have time to go thru all the hits and pick out the best ones, although the 2nd points to 2 articles w/basically the same info on the coupon.

I guess Nissan made good on their offer, finally?

'13 blue Leaf SV w/premium package (owned)
'13 blue Leaf SV w/QC + LED & premium packages (lease over, car returned)
'06 Prius

powersurge
Posts: 768
Joined: Wed Oct 21, 2015 10:24 am
Delivery Date: 06 Dec 2014
Location: Long Island, NY

Re: Free battery replacement coupon??

Wed Jul 19, 2017 2:18 am

I don't think that this is a complicated issue, as the dealer is motivated to do any work that Nissan is willing to pay for - $$$.

Yes, the dealer can tell you to take a walk on a repair that is not covered under warrantee, because they do not want to eat that cost if Nissan does not pay.

I had a situation with my Leaf, where Nissan was willing to pay for the part, and Nissan called my dealer to confirm this. So if you can get a Leaf specialist Nissan employee to call the dealer, and OK the repair, then you have no more resistance from the dealer.....

Philipr144
Posts: 22
Joined: Fri Jul 07, 2017 4:19 am
Delivery Date: 05 Jul 2017
Location: Bakersfield Ca

Re: Free battery replacement coupon??

Wed Jul 19, 2017 4:00 am

My pack is not severely degraded like other people's so it's not a pressing issue. But if some one wants to give me a free battery I'm going to take It! Lol. I just was worried that the rep misunderstood and was telling me about the 5 year 60k warranty. I'm going to look into it with this dealer or the next. I mean if I get s 5.5k battery for free it would be worth traveling to Visalia (which I think I might be able to make with 2 quick charges.) And seeing if I get any more help there. I'm going to take a look at those links and see if any thing looks familiar. I tried to search this forum for something similar and the terms battery coupon were used ALOT! Lol. I was just hoping some one had insight to this but I will keep you posted on my progress. Let's hope it's cut and dry like the rep said.
2011 Leaf 76% SOH 212Gids 50ah 66.3k miles 10 bar

Dooglas
Posts: 176
Joined: Thu Apr 03, 2014 10:08 pm
Delivery Date: 04 Jan 2017
Leaf Number: 314779
Location: Oregon City, OR

Re: Free battery replacement coupon??

Wed Jul 19, 2017 2:36 pm

DarthPuppy wrote:3) you might want to pick your battles...

A free replacement of the traction battery is a battle we would all pick, every time!
2013 Leaf SV - lease ended, 2016 Leaf S30

Reddy
Posts: 1444
Joined: Fri Feb 11, 2011 3:09 pm
Delivery Date: 18 Aug 2011
Leaf Number: 006828
Location: Pasco, WA

Re: Free battery replacement coupon??

Thu Jul 20, 2017 5:00 pm

Hot damn! Keep us informed. I sure hope that I qualify. I'm at 9 bars now and expect to lose my 4th bar next summer. I was hoping that Nissan might make some kind of exception for us low mileage drivers (I'm still under 40,000 mi). I "was" hoping for a 30-40 KWh replacement battery in 2019-2020 for $2000, but hey I'd take a free 24 KWh replacement in 2018.
Reddy
2011 SL; 9 bar, 45.80 AHr; 43,000 mi; rcv'd Aug 18, 2011
Long: http://www.mynissanleaf.com/viewtopic.p ... al#p226115"
Cold: http://www.mynissanleaf.com/viewtopic.p ... 60#p243033"

Philipr144
Posts: 22
Joined: Fri Jul 07, 2017 4:19 am
Delivery Date: 05 Jul 2017
Location: Bakersfield Ca

Re: Free battery replacement coupon??

Thu Jul 20, 2017 5:14 pm

Brian at Visalia nissan is helping me out. Very nice staff. I'll check back in when we know more.
2011 Leaf 76% SOH 212Gids 50ah 66.3k miles 10 bar

Philipr144
Posts: 22
Joined: Fri Jul 07, 2017 4:19 am
Delivery Date: 05 Jul 2017
Location: Bakersfield Ca

Re: Free battery replacement coupon??

Thu Jul 20, 2017 5:23 pm

Reddy wrote:Hot damn! Keep us informed. I sure hope that I qualify. I'm at 9 bars now and expect to lose my 4th bar next summer. I was hoping that Nissan might make some kind of exception for us low mileage drivers (I'm still under 40,000 mi). I "was" hoping for a 30-40 KWh replacement battery in 2019-2020 for $2000, but hey I'd take a free 24 KWh replacement in 2018.



Geez. I'm very fortunate my car has only lost 2 bars. Although according to leafspy I'm on my way to losing my third. But for 67k miles that's alot better then most the people on the forum.
2011 Leaf 76% SOH 212Gids 50ah 66.3k miles 10 bar

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