Zelda01
Posts: 2
Joined: Fri Mar 02, 2018 1:44 pm
Delivery Date: 10 Feb 2018
Leaf Number: 014529

Connecting to....well anything really?!

Sun Mar 11, 2018 11:12 am

Just purcahsed a used Nissan Leaf (2014 model) and I have been trying for 2 days now to connect up in the app/on the website. The page says my Chassis/VIN number has alrerady been registered on the site, but it is not to my email. I assume the previous owner still has it linked, is there anyway to unlink this easily? They supply a number but as their CS is only open whilst i am at work that's going to be a bit tricky :/
Feel like i'm going in circles with these applications, between NissanConnect, You+ Nissan and carwings, i'm not entirely sure which does what and what I want/need. I'm based in France if that makes any differences to the applications?

baustin
Posts: 676
Joined: Tue Feb 24, 2015 1:23 pm
Delivery Date: 09 Mar 2015
Leaf Number: 402162
Location: North Las Vegas, NV

Re: Connecting to....well anything really?!

Sun Mar 11, 2018 3:20 pm

I'm not sure how they do it in France, but in the US you have to contact Nissan EV Support to get the car transferred to your name. I had to send in a copy of the purchase contract. You won't be able to get anything done, until you contact Nissan EV Support.
2013 Leaf SV - Cayenne Red - QC Port - LED Headlights

RonDawg
Posts: 2895
Joined: Sat Jan 12, 2013 3:46 am
Delivery Date: 11 Jan 2013
Leaf Number: 027089
Location: SoCal

Re: Connecting to....well anything really?!

Sun Mar 11, 2018 4:19 pm

Up until the 2016 model year I believe, Nissan USA/Canada used a CarWings module that was only compatible with 2G cell service. That caused problems here in the US when AT&T (the cellular provider Nissan USA used) shut down its 2G service at the end of 2016; not sure when Canada lost their 2G service. There is an upgrade to a later technology but I hear it's been problematic.

If Nissan Europe did the same thing, that could be the reason why you're having troubles connecting...it's using a service that may no longer exist.
Blue Ocean 2012 Leaf SV, lost that 1st bar at 34 months/26,435 miles. Lease returned 2 months later. Final LeafStat figures: 225 Gids, 17.44 kWH, SOC 91.89%, SOH 82.36%, 69.49% HX, 54.57 Ahr, battery temp 61.8 F.
Now driving a 2015 VW eGolf SEL.

gugusse
Posts: 23
Joined: Thu Jun 01, 2017 6:54 am
Delivery Date: 06 May 2017
Location: France

Re: Connecting to....well anything really?!

Thu Mar 15, 2018 2:07 pm

The leaf never got an update in France.
Here are the contacts I got in the last mail :
Si vous souhaitez joindre la Relation Clients, nous vous invitons à nous contacter :
-par téléphone au 0805 11 22 33 (gratuit depuis un poste fixe)
-par courriel à l’adresse suivante : france@nissan-services.eu

Took me a call, some emails and a week.

FIY we still have 2G data sim card at work!

Zelda01
Posts: 2
Joined: Fri Mar 02, 2018 1:44 pm
Delivery Date: 10 Feb 2018
Leaf Number: 014529

Re: Connecting to....well anything really?!

Sun Mar 18, 2018 10:42 am

gugusse wrote:The leaf never got an update in France.
Here are the contacts I got in the last mail :
Si vous souhaitez joindre la Relation Clients, nous vous invitons à nous contacter :
-par téléphone au 0805 11 22 33 (gratuit depuis un poste fixe)
-par courriel à l’adresse suivante : france@nissan-services.eu

Took me a call, some emails and a week.

FIY we still have 2G data sim card at work!



Ok, I summoned up my confidence in speaking French over the phone and managed to call them, they've sent an email with requests for me to send stuff off, so I am on the route hopefully!
Thanks again!

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