Karr
Posts: 1
Joined: Thu Jun 27, 2019 11:59 pm
Delivery Date: 12 Feb 2019
Location: Dronten

Nissan Connect - Problem connecting to Leaf - VIN not supported

Fri Jun 28, 2019 4:30 am

I've installed the Nissan Connect app on my phone so I can access some apps on the touchscreen on the car however I'm getting an error message when I enter the VIN when requested on my phone which says "The VIN is not supported" - I've already registered and everything else appears to be correct. Triple checked that the VIN I was entering was correct.

Has anyway tried to access the Nissan Connect app through their phone to connect to their Nissan Leaf?

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Randy
Moderator
Posts: 2130
Joined: Thu Apr 22, 2010 12:29 pm
Delivery Date: 04 Jan 2011
Leaf Number: 0191
Location: San Diego, CA

Re: Nissan Connect - Problem connecting to Leaf - VIN not supported

Fri Jun 28, 2019 6:08 am

What year is your car? Has it had the communications upgrade?

Jerryr
Posts: 68
Joined: Mon May 14, 2018 8:18 am
Delivery Date: 12 May 2019
Leaf Number: 310009
Location: Bradenton, Florida

Re: Nissan Connect - Problem connecting to Leaf - VIN not supported

Fri Jun 28, 2019 12:43 pm

Give Nissan EV support a call. My 2019 wouldn’t connect. There was an issue with the vin and after verifying I had everything set correctly they fixed it on their end. It took them 2 days to get it working but now it works great.

Customer service # is 877-664-2738

Good luck.


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cwerdna
Posts: 9366
Joined: Fri Jun 03, 2011 4:31 pm
Delivery Date: 28 Jul 2013
Location: SF Bay Area, CA

Re: Nissan Connect - Problem connecting to Leaf - VIN not supported

Sat Jun 29, 2019 10:28 pm

Yes, what year and trim level?

'19 Bolt Premier
'13 Leaf SV w/premium package (owned)
'13 Leaf SV w/QC + LED & premium packages (lease over, car returned)

Please don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

LeftieBiker
Moderator
Posts: 12226
Joined: Wed May 22, 2013 3:17 am
Delivery Date: 30 Apr 2018
Location: Upstate New York, US

Re: Nissan Connect - Problem connecting to Leaf - VIN not supported

Sat Jun 29, 2019 10:31 pm

I had trouble with mine as well, and Nissan also fixed that at their end.
Scarlet Ember 2018 Leaf SL W/ Pro Pilot
2009 Vectrix VX-1 W/18 Leaf modules, & 3 EZIP E-bicycles.
PLEASE don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

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