Sybaris
Posts: 1
Joined: Mon Jul 01, 2019 1:16 pm
Delivery Date: 27 Jun 2019
Leaf Number: 055418

Nissanconnect EV - subscribe to service - not working?

Mon Jul 01, 2019 1:42 pm

I have recently acquired my Nissan Leaf. I've successfully paired it in my You+Nissan account, and it says my NissanConnect is "active". When I click "connect", it takes me to a page with "service subscriptions" where I can "select" and "subscribe now" to NissanConnect EV. This opens a pop-up where I can "accept terms and conditions" and "continue". At this point I just get taken back to the "service subscriptions" page, with no subscriptions active.

I have tried enabling the service now a number of times but keep ending back in the same place. I do receive a confirmation email from Nissan every time I attempt this, saying "This is to confirm your order details have been received", but the service remains inactive.

I've been trying now for 3 days... is this normal? Or does it take days and days to activate?

Jerryr
Posts: 68
Joined: Mon May 14, 2018 8:18 am
Delivery Date: 12 May 2019
Leaf Number: 310009
Location: Bradenton, Florida

Re: Nissanconnect EV - subscribe to service - not working?

Mon Jul 01, 2019 5:41 pm

I had to call them to get my new 2019 Connected properly. Give them a call at 877-664-2738
2019 SL Plus 5/19- current
2018 SV w/tech and All Weather pkg 5/18-4/19 (traded)
2015 SL 4/15-5/18 (traded)
2019 Ford F-350 Lariat Ultimate CCSB SRW Diesel
2015 Lexus RX450h
2017 Grand Design RV 337RLS 5th wheel

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