dklabjan wrote:I have scheduled a home assessment with AV and was at home from 1-5. No technician. No call from AV to apologize and reschedule. I called them a week later and rescheduled an assessment. They said they would tell me a specific hour 24 hours in advance. Clearly no call from them. Again, for the second time during the scheduled date of the appointment I was at home 1-5 pm and, guess what, nobody showed up. No call from AV. I called them and requested to speak to a supervisor. Nobody was available, so I thanked them for their service.
This industry will never succeed with such a customer service. Very disappointing and sad. Luckily for them I want the EV industry to succeed and won't blog and teach (I'm a professor) about this horrible experience.
I hope to have a much more pleasant experience with other vendors.
Welcome to the forum ... hopefully you'll take some time to review all the other alternatives to the AV branded charger and find a suitable (and much less expensive) alternative -- I myself am going with a unit made by Schneider/Square D and having it installed by a local electrician for at the very least about $1,200 to $1,400 less than what AV would quote you. I would contact Nissan CS and have them grant to a waiver, save the $100 'fee' and check out the alternatives, it will be worth your time and effort -- it could also be that AV is 'new' to your area (you didn't mention where you're from) but still no excuse to miss an ppt. w/o calling you.